Quality RMA & MRB Coordinator - Amphenol Pcd

Amphenol PCD is on the search for an experienced Quality professional for our Beverly, MA location!

Job Summary:

The RMA & MRB Coordinator plays a critical role on our Quality team by coordinating and administering the Return Materials Authorization (RMA) and Material Review Board (MRB) processes. Working with internal cross-functional teams, this position ensures the timely processing and disposition of products and materials in compliance with regulatory and company standards. By addressing issues and identifying trends, the RMA & MRB Coordinator supports Quality objectives and contributes to achieving key business unit metrics.

Essential Functions:

• Under limited supervision, manage and track all RMA and Non-Conformance Material processes, escalating to other departments as needed.
• Perform hands on evaluations of incoming customer returns.
• Communicate RMA status updates on a regular cadence to Quality Engineers (QEs).
• Analyze and organize data to identify trends in rework and replacement requests.
• Monitor and expedite open RMA/MRB items, flagging issues and communicating identified deficiencies to stakeholders in a clear and succinct manner.
• Collaborate with Assembly Leads, Production Control, and other departments to ensure timely resolution of RMA's.
• Work with Production, Quality, Engineering, Materials/Purchasing teams to manage material returns to vendors and customers.
• Assist the Quality Engineering team by identifying and evaluating discrepant materials through testing, measurement, and investigations of non-conforming materials.
• Ensure compliance with regulatory and customer requirements for timely disposition of non-conforming materials.
• Generate and maintain metrics related to non-conformance activities.
• Oversee the storage and inventory integrity of RMA/MRB materials.
• Work with direct supervisor to address gaps in the RMA/MRB processes, in an effort to continuously optimize workflows.
• Maintain detailed knowledge of Standard Operating Procedures (SOPs) and work instructions.
• Publish RMA/MRB weekly status reports and update system databases as required.
• Participate in or facilitate meetings and projects related to RMA/MRB processes.
• Perform other duties and projects as assigned.

Qualifications: 

Education

• Bachelor’s degree preferred.
• An associate degree in engineering with at least four years of professional experience in the manufacturing or aerospace industry will also be considered.
• In lieu of an associate degree, a high school diploma with a minimum of seven years of relevant experience is required.

Experience:

Minimum three years in mechanical inspection of precision parts, returned materials handling or equivalent experience in manufacturing.

Technical Skills:

• Proficiency in Microsoft Office Suite, particularly Excel (basic functions, formulas, filtering, sorting, and chart creation), Word and Outlook.
• Experience with MRP/ERP systems (Macola experience is a plus).
• Proven ability to analyze data and identify trends.

Interpersonal Skills:

• Strong verbal and written communication skills, with the ability to build positive relationships with internal customers and cross-functional teams.
• Demonstrated customer service mindset, ensuring prompt and effective support for internal stakeholders.
• Collaborative team player who fosters a cooperative and solutions-focused work environment.

Other Skills:

• Exceptional attention to detail and organizational skills.
• Ability to manage multiple priorities in a fast-paced, dynamic environment.
• Proven ability to work independently, demonstrating initiative and accountability.
• Mechanical precision measuring experience is a plus.

A Little Bit About Us:

Precision Connector Design (PCD) was founded in 1977.  The company focused on Relay Sockets, Junction Modules, and Terminal Blocks targeting the Avionic and Industrial markets. In 2003, Amphenol Corporation acquired the company and became Amphenol PCD.

Amphenol PCD is one of the world’s leading suppliers of interconnect products for Military & Commercial Aerospace applications. Located north of Boston in Beverly, Massachusetts, the company designs and manufactures a wide range of products – System Attachments, Junction Modules, Relay Sockets, Rectangular & Circular connectors, Backshells, Dust Caps, Cable Assemblies and Adapters.  Each product is made and engineered with the highest quality standards in the industry.  With facilities in North America and Asia, Amphenol Pcd products are chosen by hundreds of OEMs around the world, reliant on Amphenol’s technical excellence, global network of distributors, and cost-effective solutions for custom systems.

Amphenol Corporation, founded in 1932, is one of the largest manufacturers of interconnect products in the world and is the leading supplier in the Military-Aerospace application market.  Amphenol Corporation has the ability to design, manufacture, and market a vast array of products. These products include electrical, electronic, and fiber optic connectors and connection systems, as well as coaxial and flat ribbon cable.  These products are all manufactured in Amphenol facilities around the world, such as North America, South America, Europe, Asia, and Australia.  Amphenol’s products and services reach thousands of OEM’s in over 60 countries.

Due to the nature of our business, the candidate must be able to legally work in the United States; we are unable to provide sponsorship. Position requires candidate to be a U.S. person as defined in ITAR, 22 CFR 120.15 (U.S. Citizenship or Resident Alien Status) and defined by 8 U.S.C. 1101(a) (20).

Amphenol Pcd is a proud Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status or disability status.

This organization participates in E-Verify.

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