Quality and Process Compliance Manager - BMW Of North America

The Regional Distribution Center (RDC) Quality and Process Compliance Manager is responsible for managing the daily business activities within their areas of control. They are accountable to meet all defined Quality (KPI) /cost targets, achieve the highest level of Inventory integrity, safeguard process discipline and ensure training compliance at all times. They will organize, plan, monitor and provide direct oversight in order to achieve the highest level of performance whilst ensuring compliance with all regulatory and safety standards.

Responsibilities include:

• Ensure the RDC operates a safe working environment and is compliant with all BMWNA, Federal, State, and Local policies and regulations.
• Establish processes that Safeguard all BMW assets, inventory and personnel.
• Responsible for managing the BMW Quality Program (VPS), the development and implementation of medium and long range strategies that focus on improving facility Quality, Process Compliance and Inventory Integrity.
• Co-ordinate with the RDC Administrator and Operations Manager to create /maintain effective training documents, work instructions and accurate and complete training records.
• Responsible for training execution, process audits and continuous improvement programs.
• Work in conjunction with the Continental Distribution Center Packaging Engineer and BMWNA contracted packaging vendor(s) to develop new packaging as required and improve the performance of existing packaging.
• Represent the RDC as member of the BMWNA and BMW Group International Quality Committees.
• Prepare and maintain the Quality and Compliance portion of the facility budget.
• Assign individual and functional area performance and cost targets for Warehouse Supervisors.
• Frequently evaluate and appraise Warehouse Supervisor's performance. Coach, counsel, motivate and develop subordinates at every level. Identify and communicate opportunities and strengths.
• Follow up with Supervisors to ensure they are consistently enforcing BMW/Facility policy, work rules, standards and union contract rules (where applicable) whilst following established protocol for addressing unsatisfactory behavior.
• Direct Warehouse Supervisors as required to ensure all quality standards, Inventory targets and facility KPIs are met daily.
• Assist Supervisors with employee behavioral issues and conflict resolution.
• Processes employee grievances and prepare responses (Union facilities).
• Assist Warehouse Supervisors with resource planning, scheduling and workload balancing conflicts.
• Co-ordinate RDC Quality, Inventory and Compliance objectives with the RDC Operations Manager in order to minimize conflict and achieve collective goals.
• Assist in the recruitment, evaluation, hiring and training of the RDC management and leadership team.
• Provide oversight and Service Provider steering for standalone DMDCs: including review and validation of KPI reporting, invoicing, and contractual and bonus/malus obligations.
• Complete special projects as assigned by RDC Manager.

Join the BMW North America team and enjoy a high-performance Total Rewards package that may include:

• Medical, Dental, and Vision insurance

• All with options for $0 Employee contribution

• 401(k) with Company match

• Retirement Income Account (RIA)

• Employee vehicle program

• Bonus eligibility

• Paid Parental Leave of up to 6 weeks

• Paid Time Off in addition to Company paid holidays where eligible

• Voluntary Benefits to fit your needs

The pay range for this role is: $91,500.00 - $107,600.00.

The selected candidate's education, skills, experience, and location will be used to determine the final salary offer. All pay ranges are based on a full-time work schedule. This statement is in accordance with state and local pay disclosure requirements.

Even more so than the generous compensation and benefits, the culture and values of BMW of North America makes it the ultimate working environment. These values are Responsibility, Appreciation, Transparency, Trust, and Openness. We allow these values to guide the way we conduct ourselves and our business.

At BMW, we are driven by diversity, equity, and inclusion. We are proud to be an Equal Opportunity Employer and are welcoming of all individuals, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. Requirements:

• Bachelor's Degree or business equivalent.
• 3-5 years of Logistics/Distribution, process quality, and deviation management experience.
• Minimum 5 years of direct management/supervision experience.

Preferences

• OEM distribution experience.
• Experience managing in a unionized environment.