Quality Manager - The Resource

Job Title: Quality Manager - Press Production & Secure Finishing

Location: Browns Summit, NC
Job Type: Full-Time
Department: Quality Assurance

About the Role:
We are seeking a dedicated and experienced Quality Manager to join our team in overseeing the Press Production and Secure Finishing areas. In this critical role, you will be responsible for maintaining high-quality standards, ensuring regulatory compliance, and driving continuous improvement initiatives within our high-precision print manufacturing environment. As a leader in the Quality Department, you will manage and mentor a team of Quality Supervisors, oversee laboratory operations, and manage customer complaints to ensure the highest level of product quality and customer satisfaction.

Key Responsibilities:

Press Production and Secure Finishing Quality Oversight

• Lead and manage quality assurance efforts within the Press Production and Secure Finishing areas, ensuring that all production processes align with company policies and industry regulations.
• Conduct regular inspections and quality checks to maintain consistency and adherence to product specifications.
• Drive continuous improvement efforts in these areas to enhance product quality and operational efficiency.

Leadership & Supervision of Quality Supervisors

• Lead and mentor a team of Quality Supervisors, fostering a culture of accountability, quality, and safety.
• Develop and deliver training programs to improve team performance and ensure adherence to best practices and new quality standards.
• Provide coaching and support to team members to enhance their skills and career development.

Quality Lab Management

• Oversee all laboratory operations, including the sampling, testing, and analysis of materials and products.
• Ensure the laboratory is fully equipped, calibrated, and compliant with all regulatory testing requirements.
• Develop and maintain Standard Operating Procedures (SOPs) to guarantee reliable and efficient testing processes.

Customer Complaint Management

• Act as the main point of contact for managing and investigating customer complaints related to product quality.
• Collaborate with cross-functional teams to identify root causes and implement corrective actions to resolve issues and prevent recurrence.
• Communicate effectively with customers to provide regular updates and ensure satisfaction with resolutions.

Internal Audits & Quality Improvement

• Lead and conduct regular internal audits to ensure compliance with quality standards and identify areas for improvement.
• Initiate and oversee process optimization efforts aimed at reducing defects, enhancing efficiency, and improving product quality.
• Maintain detailed records of audit results, corrective actions, and quality improvements in accordance with company and regulatory standards.

Compliance and Reporting

• Ensure that all quality processes meet regulatory standards, industry guidelines, and customer requirements.
• Prepare and present detailed quality performance reports to senior management, highlighting trends, challenges, and areas for improvement.
• Develop and manage KPIs related to product quality, customer complaints, and continuous improvement efforts.

Qualifications:
Education:

• Bachelor’s degree in Quality Management, Industrial Engineering, Manufacturing, or a related field.
• Advanced certifications or degrees (e.g., Six Sigma, Lean Manufacturing) are a plus.

Experience:

• Minimum of 5-7 years of experience in quality management within a manufacturing or production environment, preferably in print manufacturing.

Skills & Competencies:

• In-depth knowledge of quality assurance methodologies, industry standards, and regulatory requirements, particularly in the print manufacturing sector.
• Proven leadership and team management skills, with a demonstrated ability to inspire, motivate, and develop staff.
• Strong analytical skills with experience in root cause analysis and corrective action implementation.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively across departments and with customers.
• Proficient in quality management systems, data analysis, and reporting tools.

Key Attributes:

• Attention to Detail: Highly meticulous in ensuring all quality checks meet both company and customer standards.
• Proactive Leadership: Ability to anticipate and address quality challenges before they affect production timelines or customer satisfaction.
• Customer-Centric: Strong focus on understanding and meeting the quality expectations of our customers.
• Continuous Improvement Focused: Consistently looking for opportunities to enhance processes and deliver greater efficiency and quality.

Why Join Us?

We value innovation, quality, and continuous improvement. As a Quality Manager, you will have the opportunity to make a significant impact on product quality and customer satisfaction in a dynamic and fast-paced environment. We offer competitive compensation, career growth opportunities, and a collaborative work culture where your contributions truly matter.

Interested candidates should submit their resume to Brian Smith at bsmith@theresource.com. While we appreciate all inquiries, only qualified candidates will be contacted with further information