Quality Manager - Quality Tech Services, LLC

About QTS

QTS offers critical end-of-line services for medical device OEMs including finished device assembly, packaging and sterilization management. QTS is part of the Cretex Medical family of companies. Learn more at www.qtspackaging.com and www.cretexmedical.com.

Quality Manager Ideal Candidate Profile

QTS is currently seeking an experienced, energetic, responsive, and well-organized full time Quality Manager. This position will be responsible for building, managing, and leading the quality department staff, working in partnership with sales, engineering, procurement, and operations, to ensure the highest possible quality products to the QTS Quality Management System. This role will support our customer ustomer facing to ensure customer requirements are met, drive quality customer communications, and support the quality and delivery of the products. This position will ensure the products and processes meet the quality management system requirements and methods in alignment with the FDA QSR and ISO requirements and utilize metrics to continually improve quality processes and efficiency.

Quality Manager Job Summary

• Establish and lead a high-performing team of Quality Engineers, Quality Technicians, Quality Coordinators and Customer Facing Quality, providing mentorship and coaching to staff as needed.
• Manage customer quality communication and relationships. Assist in the resolution, documentation, customer responses for complaints.
• Execute quality policies, quality objectives, and quality plans that support the corporate strategic business goals and conform to customer, internal, ISO 9001:2015 and EN ISO 13485:2016, regulatory and legal requirements.
• Ensure effective coordination of investigations, root cause analysis, risk assessments, field actions and implementation of change control and corrective and preventive actions to the adhered timelines.
• Professional and timely cross functional communication with other departments and customers.
• Monitor and assess the QMS processes for compliance, effectiveness, and opportunities for improvement, ensuring product meets requirements and continued certification to applicable standards.
• Maintain Quality System Dashboards, Scorecards / Key Performance Indicators for the quality of products. Review and monitor trends, communicating issues to department management. Contribute to and assist in providing quality system training as appropriate.
• Assures in process inspection, batch record review, sterile and product release complies with the quality system.
• Support the Management Review process. Drive process implementation including quality control plans, validation, qualifications (IQ, OQ, PQ) and root cause – corrective action.
• Support a culture of Operational Excellence, inclusive of lean and six sigma principles.
• Act as the Deputy Management Representative should need arise.
• Act as a representative for customer audits, and support external audits by regulatory authorities and registration agencies.

Quality Manager Skills and Experience

• Bachelor’s degree in Engineering, Sciences, Quality, or relevant experience.
• 8 years of experience in Quality or Engineering in a manufacturing setting in a regulated field.
• 3 years of leadership experience.
• Clear and effective verbal and written communication skills.
• Strong attention to detail and organizational skills.
• In depth knowledge of 13485, 14971, FDA Quality System Regulation, 21CFR Part 820, Good Manufacturing Practices, or other relevant regulated requirements.
• Experience with Corrective and Preventative Actions, including the ability to lead cross functional teams to solve problems and complete root cause analysis.
• Working knowledge of quality tools, variable and attribute sampling plans, root cause analysis, DOE, Statistics, Lean Manufacturing, and Six Sigma – an asset.
• Demonstrated leadership skills with the ability to build, mentor and maintain an efficient, effective organization with a team focused on continual improvement and holds team members accountable.
• Experience with finished device manufacturing.
• Ability to prioritize, plan, and evaluate deliverables to established strategic goals and timeline.
• Ability to consistently achieve short and long-term business results.
• Ability to work in a fast-paced team environment.

Desirable Criteria & Qualifications

• Continuing education, including participation in local chapters, associations, and/or organizations.

What Is It Like to Work for QTS?

At QTS, we are passionate about quality as the services we provide have a direct impact on the quality of life for others and we pride ourselves on our culture and work environment.  Here are some of things that employees have said about working at QTS:

• “I would describe my coworkers as kind and friendly.”

• “… I interned at QTS, then I went back to school… I was brought on as a shared service engineer, then I moved into a role with more customer interaction associated with it. All in all, a good fun ride so far and I can’t wait to keep it going!”

• “Three words that I would use to describe QTS’s culture are: Respectful, Fast-paced, and Fun!”

We encourage you to explore the many opportunities that Quality Tech Services could offer you as an employee and as a valued team member.

QTS Benefits:

As a Cretex Medical company, QTS offers a full benefit package to its employees. Benefits include medical, dental, vision and life insurance options. QTS also offers a 401(k) retirement plan with employer match, profit sharing, short- and long-term disability insurance, paid time off and holiday pay.

QTS also offers company specific benefits, such as:

• Free Parking
• Employee Appreciation Events
• Volunteer Opportunities
• Training and Development opportunities
• Tuition Reimbursement
• Annual Flu Vaccination Clinics

Applicants will receive consideration for employment regardless of their race, color, creed, religion, national origin, sex, sexual orientation, disability, age, veteran status, marital status, family status, status with regard to public assistance, or any other protected status as required by law.

Our company uses E-Verify to confirm the employment and eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify.