Quality Manager - Radial
Allentown, PA
About the Job
Quality Manager
Job Number: JO-2412-10803
Location (City, State): Allentown, PA
Employee Group: Regular
Shift: Day
Travel: 0%
Site Name: Allentown Fulfillment Center
Is Remote Eligible: No
Pay: $82,300.00 - $139,900.00 per year
Quality Manager
At Radial, our employees are the forefront of ecommerce, bringing beloved brands to consumers through our fulfillment and technology solutions. We are fueling the future of retail, which means you are, too. When you work for Radial, you join a global community of changemakers, where the work is critical, and the culture is fun. We depend on our workforce to overcome real-world challenges every day and encourage you to carve your own career path while shaping our future together. We currently have an exciting opening for aQuality Manager.
Radial is the pre-eminent B2C eCommerce fulfillment solutions provider powering some of the world’s best customer experiences, specializing in tailored, scalable eCommerce fulfillment solutions for mid-market and enterprise brands.
Role Summary:
The role of a Quality Manager for Inbound and Returns is pivotal in ensuring the seamless flow of products within the supply chain while maintaining high-quality standards. This manager is responsible for developing and implementing robust quality control measures for incoming goods, meticulously inspecting products to guarantee they meet specified criteria. Additionally, the Quality Manager oversees the returns process, conducting thorough assessments of returned items to determine their condition and deciding whether they can be restocked, refurbished, or if further action is needed. Collaborating closely with various departments, the Quality Manager implements and enforces quality assurance procedures, providing leadership in continuous improvement initiatives. This role requires keen attention to detail, strong analytical skills, and the ability to make data-driven decisions to optimise product quality, reduce defects, and enhance overall customer satisfaction.
Responsibilities:
+ Oversee the inspection of incoming goods to ensure they meet quality standards.
+ Manage the Returned Quality Check process, assessing the condition of returned items.
+ Develop and implement efficient and effective inspection processes.
+ Ensure that inspection procedures are consistently followed.
+ Establish refurbishing infrastructure.
+ Conduct thorough checks on products to verify compliance with quality standards.
+ Identify and address any deviations or defects in the products.
+ Assess the integrity of products to ensure they meet safety and reliability standards.
+ Implement measures to prevent and detect any potential issues that may compromise product integrity.
+ Maintain detailed records of inspection results and findings.
+ Generate reports on the quality and integrity status of products.
+ Collaborate with suppliers to address quality concerns and implement improvements.
+ Work closely with other departments, such as production and logistics, to ensure a seamless flow of quality products.
+ Identify opportunities for process improvement and implement corrective actions.
+ Stay informed about industry best practices and emerging quality standards.
+ Provide training to staff involved in the inspection processes.
+ Keep team members updated on changes in quality standards and procedures.
+ Ensure that products meet or exceed customer expectations regarding quality and integrity.
+ Investigate and resolve any quality-related issues or complaints.
Qualifications:
+ Hands-on experience with Quality Management Systems: implementation, maintenance, and continuous improvement.
+ Strong analytical skills: capable of interpreting complex data, creating comprehensive reports and deriving actionable insights.
+ High level of accuracy and attention to detail while maintaining meticulous records.
+ Excellent communication skills including the ability to write clear and concise directions and effectively convey information verbally.
+ Strong commitment to quality demonstrated by their ability to develop, implement and maintain high standards in their work.
+ Proficient in English, both written and spoken, to communicate effectively with team members, clients, and stakeholders.
+ Experience in managing and leading teams with a proven tack record of coaching and mentoring.
Travel:
+ This position is not remote.
+ Travel is not required.
Benefits
+ Opportunities to develop and explore career advancement
+ Competitive benefits package including medical, dental, vision, paid life insurance and disability, employer HSA funding
+ Family planning coverage, including Fertility & Adoption benefits
+ 401K matching after 6 months with immediate vesting
+ Generous PTO
+ Educational assistance and more!
Hours: Monday-Friday 7:30am-4:30pm. Must be available for additional hours as needed.
Radial is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual’s status in any other group or class protected by applicable federal, state or local law.
. We will work to assist disabled job seekers whose disability prevents them from being able to apply online.
Want to join an organization with an inclusive work culture? No need to look any further. Apply now!
Access this link to review our privacy notice:
Radial is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
Radial is committed to ensuring that its online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact us by emailing. We will work to assist disabled job seekers whose disability prevents them from being able to apply online.
Job Number: JO-2412-10803
Location (City, State): Allentown, PA
Employee Group: Regular
Shift: Day
Travel: 0%
Site Name: Allentown Fulfillment Center
Is Remote Eligible: No
Pay: $82,300.00 - $139,900.00 per year
Quality Manager
At Radial, our employees are the forefront of ecommerce, bringing beloved brands to consumers through our fulfillment and technology solutions. We are fueling the future of retail, which means you are, too. When you work for Radial, you join a global community of changemakers, where the work is critical, and the culture is fun. We depend on our workforce to overcome real-world challenges every day and encourage you to carve your own career path while shaping our future together. We currently have an exciting opening for aQuality Manager.
Radial is the pre-eminent B2C eCommerce fulfillment solutions provider powering some of the world’s best customer experiences, specializing in tailored, scalable eCommerce fulfillment solutions for mid-market and enterprise brands.
Role Summary:
The role of a Quality Manager for Inbound and Returns is pivotal in ensuring the seamless flow of products within the supply chain while maintaining high-quality standards. This manager is responsible for developing and implementing robust quality control measures for incoming goods, meticulously inspecting products to guarantee they meet specified criteria. Additionally, the Quality Manager oversees the returns process, conducting thorough assessments of returned items to determine their condition and deciding whether they can be restocked, refurbished, or if further action is needed. Collaborating closely with various departments, the Quality Manager implements and enforces quality assurance procedures, providing leadership in continuous improvement initiatives. This role requires keen attention to detail, strong analytical skills, and the ability to make data-driven decisions to optimise product quality, reduce defects, and enhance overall customer satisfaction.
Responsibilities:
+ Oversee the inspection of incoming goods to ensure they meet quality standards.
+ Manage the Returned Quality Check process, assessing the condition of returned items.
+ Develop and implement efficient and effective inspection processes.
+ Ensure that inspection procedures are consistently followed.
+ Establish refurbishing infrastructure.
+ Conduct thorough checks on products to verify compliance with quality standards.
+ Identify and address any deviations or defects in the products.
+ Assess the integrity of products to ensure they meet safety and reliability standards.
+ Implement measures to prevent and detect any potential issues that may compromise product integrity.
+ Maintain detailed records of inspection results and findings.
+ Generate reports on the quality and integrity status of products.
+ Collaborate with suppliers to address quality concerns and implement improvements.
+ Work closely with other departments, such as production and logistics, to ensure a seamless flow of quality products.
+ Identify opportunities for process improvement and implement corrective actions.
+ Stay informed about industry best practices and emerging quality standards.
+ Provide training to staff involved in the inspection processes.
+ Keep team members updated on changes in quality standards and procedures.
+ Ensure that products meet or exceed customer expectations regarding quality and integrity.
+ Investigate and resolve any quality-related issues or complaints.
Qualifications:
+ Hands-on experience with Quality Management Systems: implementation, maintenance, and continuous improvement.
+ Strong analytical skills: capable of interpreting complex data, creating comprehensive reports and deriving actionable insights.
+ High level of accuracy and attention to detail while maintaining meticulous records.
+ Excellent communication skills including the ability to write clear and concise directions and effectively convey information verbally.
+ Strong commitment to quality demonstrated by their ability to develop, implement and maintain high standards in their work.
+ Proficient in English, both written and spoken, to communicate effectively with team members, clients, and stakeholders.
+ Experience in managing and leading teams with a proven tack record of coaching and mentoring.
Travel:
+ This position is not remote.
+ Travel is not required.
Benefits
+ Opportunities to develop and explore career advancement
+ Competitive benefits package including medical, dental, vision, paid life insurance and disability, employer HSA funding
+ Family planning coverage, including Fertility & Adoption benefits
+ 401K matching after 6 months with immediate vesting
+ Generous PTO
+ Educational assistance and more!
Hours: Monday-Friday 7:30am-4:30pm. Must be available for additional hours as needed.
Radial is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual’s status in any other group or class protected by applicable federal, state or local law.
. We will work to assist disabled job seekers whose disability prevents them from being able to apply online.
Want to join an organization with an inclusive work culture? No need to look any further. Apply now!
Access this link to review our privacy notice:
Radial is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
Radial is committed to ensuring that its online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact us by emailing. We will work to assist disabled job seekers whose disability prevents them from being able to apply online.
Source : Radial