Quality Engineering Practice Lead - Federal Reserve Bank (FRB)

Company

Federal Reserve Bank of Richmond

When you join the Federal Reserve—the nation's central bank—you’ll play a key role, collaborating with leading tech professionals to strengthen and protect our economic, financial and payments systems. We invest in contemporary and emerging technology each year to support the Federal Reserve and our economy, and we’re building a dynamic and diverse team for our future.

Bring your passion and expertise, and we’ll provide the opportunities that will challenge you and propel your growth—along with a wide range of benefits and perks that support your health, wealth, and life. In addition to competitive compensation, we offer a comprehensive benefits package that includes tuition assistance, generous paid time off, top-notch health care benefits, child and family care leave, professional development opportunities, a 401(k) match, pension, and more. All brought together in a flexible work environment where you can truly find balance.

About the Opportunity   

Our National IT Enterprise Service Management (ESM) team has an immediate opening for a Quality Engineering Lead Practitioner, reporting to the VP of Enterprise Service Management. In this role, you will assess products and services provided by Enterprise Service Management (ESM) and define the strategy to ensure quality standards are met. In addition, you will work with ESM Product Managers, Product Owners and Developers (National IT and other Federal Reserve Banks) on quality metrics and testing strategies, identify and drive process efficiency improvements including automation adoption and define mechanisms to track/monitor them.   

You will also lead the implementation of ServiceNow's Automated Test Framework (ATF) to automate testing within ServiceNow including regression testing of critical services (i.e. Change\Incident Creation) as part of platform upgrades as well as during the development of Service Catalog requests. This is an individual contributor leadership role within ESM and will have a track record as a Quality Assurance engineer, partnering and influencing senior managers and strategic and tactical execution of quality engineering processes.  

What You Will Do: 

• Lead implementation of Automated Test Framework (ATF) across all areas that leverage ServiceNow to provide services. 

• Accountable for building, maintaining and evolving the culture and Quality Engineering community of practice. 

• Build on existing or create new automation strategies to enable and drive Quality Engineering across ESM to build automation at a scale. 

• Establish team metrics for measurement of quality and operational excellence and a consistent, regular process for assessment and improvements. 

• Define standards/patterns for test scenarios/user acceptance criteria based on business drivers, requirement specifications and/or user stories. 

• Conduct an analysis of current quality engineering processes to identify and close gaps. 

• Partner with Product Managers and Product Owners to establish product specifications and quality attributes. 

• Develop quality assurance plans by partnering with ITSM Service Management leaders. 

• Prepare quality documentation and reports by collecting, analyzing and summarizing information and trends. 

Qualifications: 

• 10+ of experience setting the vision for quality engineering automation and continuous improvement. 

• 10+ years of experience in creating, implementing and defining measurements for test automation strategies and automated testing methodologies. 

• You will have 3+ years of experience with some of the following ServiceNow Modules/Features: Event Management, ITSM, ITOM, ITAM, Discovery, AppStudio, Catalog and Portal. 

• Experience implementing ServiceNow’s Automated Test Framework will be considered a plus. 

• You will be a customer focused, collaborative team player, who is skilled at adapting to your audience (from staff to senior leaders).

Discover the Reason Why So Many People Love It Here!

When you join the Richmond Fed, not only will you find a challenging and purposeful career, you’ll also have access to a wide range of benefits and perks that support your health and wealth, including:

• Great medical benefits

• Pension and 401(k) with employer match

• Paid time off

• Tuition reimbursement

• Employee resource networks

• Paid volunteer leave

• Flexible work options

• Onsite amenities that make working here fun!

Other Requirements and Considerations:

• Candidates should review the Bank’s Employee Code of Conduct to ensure compliance with conflict-of-interest rules and personal investment restrictions.

• If you need assistance or an accommodation due to a disability, please notify rich.recruitment@rich.frb.org.

• Employees who work at and/or visit another Federal Reserve entity or outside business as part of their job duties are required to comply with any onsite safety and health protocols of those organizations (including, but not limited to, requirements to vaccinate or test, mask, social distance, etc.).

• Sponsorship is not available for this role. The selected candidate will be subject to a government security investigation and must meet eligibility requirements for access to classified information. Eligibility for this specific position requires U.S. Citizenship or three or more years of Permanent Resident (Green Card) status.

• The hiring range is $102,600 to $141,020 annually.

• For candidates outside Richmond, VA, listed hiring and salary ranges may be adjusted based on your geographic location.

• Salary offered will be based on the job responsibilities and the individual’s knowledge, skills, and experience as defined in the job qualifications.

• Applications are reviewed on a rolling basis.

Full Time / Part Time

Full time

Regular / Temporary

Regular

Job Exempt (Yes / No)

Yes

Job Category

Analytical

Work Shift

First (United States of America)

The Federal Reserve Banks believe that diversity and inclusion among our employees is critical to our success as an organization, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. The Federal Reserve Banks are committed to equal employment opportunity for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.

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