Quality Coordinator - Stress Engineering Services, Inc.

Stress Engineering Services, Inc. (SES) stands as the leading provider of engineered solutions and expert consulting across diverse engineering disciplines. Since our founding in 1972, we have delivered exceptional value to clients through our deep technical expertise and demonstrated success in areas such as failure analysis, solid mechanics, structural design, reliability and predictive engineering, instrumentation and testing, heat transfer, fluid mechanics, floating systems, forensics, and material science. Our strong reputation within the industries we serve is reflected in the fact that over 80% of our business comes from repeat clients and direct referrals, underscoring our commitment to excellence and client satisfaction.

At SES, our workplace is truly an engineer’s playground, where creativity meets innovation. With hands-on projects, cutting edge tools, and collaborative spaces, we encourage exploration and experimentation. Every day, our team is invited to push boundaries, share ideas, and transform concepts into reality, all while having fun and enjoying the journey.

To support this mission, we are committed to:

• Upholding the highest ethical standards in the engineering profession, as our reputation is built on honesty and integrity.
• Serving clients globally across industries that benefit from our expertise in resolving complex technical issues.
• Achieving technical excellence in engineering design, thermal and fluid sciences, and instrumentation and testing, while continuously developing expertise in emerging fields to meet evolving client needs.
• Targeting niche markets where our technical knowledge, project management, and product development capabilities can deliver exceptional value.
• Fostering open and honest communication with clients, colleagues, and suppliers, promoting a culture of cooperation and collaboration in all business relationships.
• Providing robust career opportunities for our staff, supporting their full development as they create value for our clients.
• Investing in technology and training to empower our employees to perform at their best.

• Prioritizing safety and sustainability, aiming for zero injuries, lost-time accidents, and environmental releases.
• Caring for our shareholders—the principals and employees of the company. As an employee-owned firm, we are committed to the well-being and financial success of our team, offering competitive compensation and incentives that encourage an entrepreneurial spirit.

If you thrive in a collaborative environment and are eager to tackle real-world challenges, we’d love to hear from you!

We are looking for a dedicated full-time Quality Coordinator to collaborate closely with our Quality Manager to ensure adherence to industry-leading standards for quality management systems. This role will involve tasks such as data tracking, conducting auditing, identifying nonconformances, and proactively addressing and resolving quality-related issues as they arise.

This position is based on site at our Mason, Ohio office.

The responsibilities of this position are both diverse and dynamic, encompassing key areas of SES’s operations. Specific duties include, but are not limited to:

• Quality Management System Support: Assist in the development, implementation, and continuous improvement of the quality management system (QMS) to ensure compliance with industry standards and organizational requirements.
• Internal Audits: Conduct internal audits to assess the effectiveness of processes and ensure projects comply with relevant standards and meet SES’s quality expectations.
• Data Tracking and Analysis: Collect, track, and analyze quality data, preparing reports and providing insights to the Quality Manager on system performance, trends, and areas for improvement.
• Corrective and Preventive Action (CAPA): Oversee the CAPA process, ensuring that actions are implemented effectively, within deadlines, and that proper documentation is maintained.
• Document Control: Manage and maintain documentation related to quality processes, including conducting quality assurance reviews of outbound project-related documents to ensure accuracy and compliance with internal processes.
• Customer Feedback and Surveys: Manage the customer feedback loop, including overseeing survey programs and gathering insights to improve service quality and customer satisfaction.
• Training and Support: Provide guidance and training on quality standards and processes to staff across various departments to promote a quality-focused culture.
• Collaboration with Teams: Work closely with cross-functional teams to resolve quality issues and improve overall operational efficiency, ensuring consistency and adherence to quality standards.
• Administrative Support: Assist with various quality assurance and administrative tasks, including maintaining records, updating procedures, and supporting audits and inspections.

• Education: Bachelor’s degree, preferred.
• Experience: A minimum of years of experience in quality assurance/product quality and/or document control.
• Standards: Experience with ISO 9001 and 13485 standards, preferred.
• Computer Skills: Advanced computer skills, with a strong proficiency with MS Word, Excel, and PowerPoint.
• Communication: Excellent verbal and written communication skills, with a professional demeanor.
• Consistent and Reliable Attendance: Demonstrated ability to report to work on time and maintain a regular work schedule.
• Work Ethic: Strong work ethic, capable of effectively multitasking and meeting deadlines.
• Organization: Highly organized with the ability to thrive in a fast-paced environment and manage time effectively.
• Collaboration: Collaborative and adaptable, able to work seamlessly with diverse work styles and teams.
• Lift: Ability to lift 20 pounds.

Stress Engineering Services is an independent, employee-owned engineering firm. 

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics.