Quality Control Specialist - HomeTrust Bank

Job Summary

The Quality Control Specialist reviews all consumer and mortgage loans to ensure regulatory compliance and accuracy of information and any loan file maintenance changes affecting the existing terms or conditions with proper supporting documentation is in place.  This position monitors daily reports to ensure all rate index changes were properly verified and activated by Loan Servicing personnel. 

Key Responsibilities / Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Review and verify 100% of new consumer and mortgage loans, assuring data is accurate and complete on the core operating system.
• Review all loan modifications ensuring that approved changes have been accurately and completely processed in the core operating system.
• Review all loan file maintenance with emphasis on understanding why the file maintenance occurred and the appropriateness of the changes, ensuring accuracy and completeness of the changes.
• Understand and follow all audit guidelines and protocols to ensure review remains unbiased and independent.
• Identify and document exception items and provides follow up on items identified for correction.
• Monitor the daily reports to ensure all rate changes were properly verified and activated by the Loan Servicing Specialist III team.
• Ensure proper filing of original security documents.
• Review all construction rollovers to ensure file maintenance is accurate.
• Monitor and resolve various system generated exception reports. 
• Notify management of critical exceptions and offers solutions to help reduce and/or eliminate errors.
• Review and verify core system parameter changes associated with new products, changes to institution level parameters, or updates to account analysis fields. 
• Maintain confidentiality and security of sensitive information.
• Adhere to all corporate policies and procedures, Federal and State regulations, and laws.
• Complete all mandatory annual compliance training.
• Follow regulatory requirements including those pertaining to the Bank Secrecy Act (BSA), Anti-Money Laundering (AML), Customer Identification Program (CIP), and OFAC to assist in the identifications, detection and determent of money laundering and other unlawful activities, as well as regulations pertaining to lending and consumer compliance to include fair lending laws. 
• Perform other duties and special projects as assigned. 

Job Requirements

Education:

• High school diploma or equivalent.

Required:

• 1+ years of experience in a loan processing, servicing, or originating capacity or relevant audit background required.
• Proficient computer skills and the ability to utilize MS Office applications required.
• Ability to follow written policies and procedures to ensure operational efficiency and regulatory compliance.
• Ability to manage multiple tasks in a fast-paced environment to meet all designated deadlines.
• Strong oral and written communication skills.
• Exceptional attention to detail and analytical skills.
• Ability to self-motivate and work independently.
• Working knowledge of all areas of loan servicing, including knowledge of loan related branch teller procedures and back-office operations in the loan area.

Preferred:

• Previous real estate law office or mortgage lending office experience preferred. 

About HomeTrust Bank

HomeTrust Bank, founded in 1926, is a North Carolina chartered, community-focused financial institution committed to providing value-added community banking through online/mobile channels and multiple locations in Virginia, North Carolina, South Carolina, Tennessee, and Georgia. Learn more at www.htb.com. Apply today to take your first steps towards joining this talented population of employees within a growing organization. 

Work Environment, Physical Requirements  

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.  HomeTrust Bank promotes an equal employment opportunity workplace which includes reasonable accommodation of qualified applicants and employees.

• This job operates in a professional office environment and routinely uses standard office equipment such as computers, phones, photocopiers, and fax machines.
• Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus.
• Physical activity requiring reaching, sifting, lifting to 25 lbs., finger dexterity, grasping, feeling, repetitive motions, talking and hearing are required.
• The employee will frequently communicate and must be able to exchange accurate information with others.
• The employee may need to move around their office to attend meetings and to access files, machinery, or other job-related tools.

DISCLAIMER:  HomeTrust Bank is an evolving company.  As such this job description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job.  While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

HomeTrust Bank values and promotes diversity and inclusion in every aspect of our business and at every level within the company. We recruit, hire, and promote employees based on their individual ability and experience and in accordance with Affirmative Action and Equal Employment Opportunity laws and regulations. Our policy is that we do not discriminate on the basis of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, pregnancy, marital status, status as a protected veteran, or any other status protected by federal, state, or local law.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)