QUALITY CONTROL ANALYST - 65000020 - MyFlorida
MIAMI BEACH, FL
About the Job
QUALITY CONTROL ANALYST - 65000020
Date: Dec 19, 2024
The State Personnel System is an E-Verify employer. For more information click on our E-Verify Website (http://www.dms.myflorida.com/workforce_operations/human_resource_management/for_job_applicants/e_verify) .
Requisition No: 843604
Agency: Elder Affairs
Working Title: QUALITY CONTROL ANALYST - 65000020
Pay Plan: Career Service
Position Number: 65000020
Salary: $2,813.34-$3,035.07 MONTHLY
Posting Closing Date: 12/22/2024
Total Compensation Estimator Tool (https://compcalculator.myflorida.com/)
DEPARTMENT OF ELDER AFFAIRS
LONG-TERM CARE OMBUDSMAN PROGRAM
*INTERNAL*
ATTENTION CANDIDATES
Candidate Profile (application) must be complete in its entirety.
+ Include supervisor names and phone numbers of all periods of employment.
+ Account for and explain any gaps in employment so that the hiring process is not delayed. Gaps of employment for 3 months or more MUST be addressed on application.
+ Experience, education, training, knowledge, skills, and/or abilities as well as responses to pre-qualifying questions must be verifiable to meet the minimum qualifications.
+ It is unacceptable to use the statement “See Resume” in place of entering work history.
+ Periods of employment should be entered with the most recent/current listed first.
+ If you are a retiree of the Florida Retirement System (FRS), please contact the FRS to determine if your current benefits may be affected if you are reemployed with the State of Florida in an FRS-covered position. Your current retirement benefits may be canceled, suspended, or deemed invalid depending upon the date of your retirement.
+ If claiming Veteran’s Preference, candidates MUST attach supporting documentation (DD214).
+ If claiming Right to First Interview, candidates MUST attach a copy of your official layoff letter when applying.
+ All documentation is due by the close of the vacancy announcement.
If you experience problems applying online, please call the People First Service Center at (877) 562-7287.
PAPER APPLICATIONS WILL NOT BE ACCEPTED BY THE AGENCY. APPLICATIONS MUST BE SUBMITTED THROUGH THE PEOPLE FIRST SYSTEM.
Mission Statement:To promote the well-being, safety, and independence of Florida’s elders, their families, and caregivers.
Vision Statement:For all Floridians to live well and age well.
We are seeking an enthusiastic individual with a desire to share our Agency’s mission to promote the well-being, safety, and independence of Florida's seniors, their families, and caregivers, and the vision for all Floridians to live well and age well. If you have good judgment, a desire to enrich the lives of others, and share our mission and vision, please consider joining our team.
WHERE YOU WILL WORK :
The Department of Elder Affairs (DOEA) provides most direct services through its Division of Statewide Community-Based Services, which works through the state’s 11 Area Agencies on Aging and local service providers to deliver essential services to a vital segment of the population.
The major focus of DOEA is to provide home and community-based services to seniors who are at risk of being placed into a long-term care facility because of their degree of frailty. Ultimately, the goal is to efficiently use resources to ensure that the greatest number of elders possible get to choose where they live while living healthy, active, and fulfilling lives in their communities.
BENEFITS OF WORKING FOR THE STATE OF FLORIDA :
Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive employee benefits including:
+ State Group Health Insurance Coverage;
+ $25,000 Life Insurance Policy (100% paid by employer);
+ Dental, vision, and other supplemental insurance options available;
+ Annual and Sick Leave benefits,
+ 10 paid holidays each year;
+ Retirement plan options, including employer contributions (For more information, please click www.myfrs.com);
+ Flexible Spending Accounts; and
+ Tuition waivers to attend State of Florida community colleges, colleges, and universities!
For a more complete list of benefits, click https://www.mybenefits.myflorida.com/.
DUTIES AND RESPONSIBILITIES:
This is an administrative and investigative position. The ombudsman assistant is a designated representative of the Office of State Long-Term Care Ombudsman as authorized by federal and state law. The ombudsman assistant serves under the direction of the District Ombudsman Manager.
+ Answers the phone and maintains phone log for all incoming calls; checks and responds to voice mail.
+ Enters complaint, case, and assessment information in web-based documentation system; enters updates as received.
+ Tracks incoming reports and information such as Adult Protective Services reports, nursing home discharge and transfers, facility contact information, etc.; updates appropriate log or tracking tool.
+ Following certification as ombudsman, travels to facilities and conducts assessments as needed.
+ Following certification as ombudsman, travels to facilities and investigates and resolves long-term care facility residents' complaints as needed. Identifies significant individual and systemic problems affecting residents. problems and brings them to the attention of the District Ombudsman Manager (DOM); obtains access to long-term care facilities and to residents' records; and protects the confidentiality of residents' records, complainants' identities, and ombudsman files. Conducts interviews, reviews documents, and writes report of findings.
+ Assists in preparing, processing and maintaining volunteer paperwork including applications, travel, activity reports, and continuing education training hours.
+ Processes miscellaneous incoming mail, emails, and faxes; respond as appropriate; general office filing.
+ Assists the District Ombudsman Manager (DOM) with preparing and arranging monthly ombudsman district council meetings.
+ Track inventory of office items such as forms, brochures, promotional items, office supplies, and electronic equipment; prepare orders as needed; coordinate distribution of items to volunteers.
+ Serves as primary office contact in the absence of the DOM.
+ Performs other duties as assigned.
+ Travel is required.
+ Attendance is an essential function of this job.
KNOWLEDGE, SKILLS & ABILITIES REQUIRED:
+ Possess good organizational skills.
+ Ability to handle telephone calls in a courteous and effective manner.
+ Ability to communicate effectively both orally and in writing.
+ Ability to operate general office equipment.
+ Ability to conduct assessments and fact-finding interviews.
+ Ability to investigate, analyze and resolve complaints.
+ Ability to write reports.
+ Ability to deal effectively with people.
+ Ability to perform basic arithmetic calculations.
+ Knowledge of basic investigative techniques.
+ Knowledge of the rules governing Ombudsman investigations and assessments.
+ Ability to collect and analyze evidence.
+ Ability to use deductive reasoning.
+ Ability to analyze information and determine its validity.
+ Ability to write accurate investigative reports.
+ Ability to make independent decisions.
+ Ability to conduct thorough investigations.
+ Ability to maintain strict confidentiality.
+ Ability to establish and maintain effective working relationships with others.
+ Apply the policies, procedures, and programs governing the agency.
+ Ability to communicate with others to obtain and verify information.
+ Ability to analyze and interpret written, numerical, and verbal data from various sources.
+ Ability to type and prepare reports and memoranda accurately and timely.
+ Ability to plan and organize to ensure work is completed in accordance with applicable laws, regulations, rules and policies.
+ Ability to read, understand, and apply regulations, and policy directives.
+ Ability to fulfill all ombudsman program certification and continuing education training requirements.
+ Proficiency in Microsoft Office Suite and Windows 2000.
REQUIREMENTS:
+ If selected for employment applicant will be required to become a certified Ombudsman upon a time frame set by employer.
+ Travel is required. Operates own private motor vehicle for routine travel within the assigned office's planning and service area. All applicable State and local driving laws and insurance regulations must be strictly adhered to in the operation of the private vehicle while performing State business. Must possess a valid Florida driver license.
SPECIAL NOTES:
Preference will be given to the Department of Elder Affairs employees.
BACKGROUND CHECKS:
A Successful completion of a Level 2 Criminal History Background Check is required for all applicants selected for this position.
APPLICANT INFORMATION:
Applicants should apply on-line via the People First Websitehttps://peoplefirst.myflorida.comby 11:59 p.m. (EST) on the closing date of the position vacancy advertisement but are strongly encouraged to apply by 6:00 p.m. on the closing date to avoid any system down times or any other complications that may arise.
If you have problems applying on-line, call thePeople First Service Centerat1-877-562-7287. Paper applications will not be accepted by the agency.
The Department of Elder Affairs is an "older worker-friendly" employer and also lists vacancies on the Silver Edition website, found athttp://silver.employflorida.com, that connects persons age 50 and older with other businesses/volunteer organizations/employers who specify they are "older worker-friendly."
The Department of Elder Affairs is an E-Verify employer and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each New Employee’s I-9 Form to confirm work eligibility.
The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.
Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.
The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.
VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clickinghere (http://www.dms.myflorida.com/content/download/97612/566545) . All documentation is due by the close of the vacancy announcement.
Location:
MIAMI BEACH, FL, US, 33139 MIAMI BEACH, FL, US, 33141 MIAMI BEACH, FL, US, 33162 MIAMI GARDENS, FL, US, 33056 MIAMI GARDENS, FL, US, 33169 MIAMI LAKES, FL, US, 33016 MIAMI, FL, US, 33055 MIAMI, FL, US, 33101 MIAMI, FL, US, 33122 MIAMI, FL, US, 33125 MIAMI, FL, US, 33126 MIAMI, FL, US, 33127 MIAMI, FL, US, 33128 MIAMI, FL, US, 33130 MIAMI, FL, US, 33131 MIAMI, FL, US, 33132 MIAMI, FL, US, 33134 MIAMI, FL, US, 33135 MIAMI, FL, US, 33136 MIAMI, FL, US, 33137 MIAMI, FL, US, 33138 MIAMI, FL, US, 33142 MIAMI, FL, US, 33144 MIAMI, FL, US, 33145 MIAMI, FL, US, 33147 MIAMI, FL, US, 33150 MIAMI, FL, US, 33155 MIAMI, FL, US, 33157 MIAMI, FL, US, 33160 MIAMI, FL, US, 33161 MIAMI, FL, US, 33162 MIAMI, FL, US, 33165 MIAMI, FL, US, 33166 MIAMI, FL, US, 33169 MIAMI, FL, US, 33172 MIAMI, FL, US, 33173 MIAMI, FL, US, 33174 MIAMI, FL, US, 33175 MIAMI, FL, US, 33176 MIAMI, FL, US, 33177 MIAMI, FL, US, 33178 MIAMI, FL, US, 33181 MIAMI, FL, US, 33183 MIAMI, FL, US, 33184 MIAMI, FL, US, 33186 MIAMI, FL, US, 33189 MIAMI, FL, US, 33194 MIAMI, FL, US, 33199 MIAMI, FL, US, 33256 MIAMI, FL, US, 33283 NORTH MIAMI BEACH, FL, US, 33160 NORTH MIAMI BEACH, FL, US, 33179 NORTH MIAMI, FL, US, 33161 SOUTH MIAMI, FL, US, 33143
Nearest Major Market:Miami
Date: Dec 19, 2024
The State Personnel System is an E-Verify employer. For more information click on our E-Verify Website (http://www.dms.myflorida.com/workforce_operations/human_resource_management/for_job_applicants/e_verify) .
Requisition No: 843604
Agency: Elder Affairs
Working Title: QUALITY CONTROL ANALYST - 65000020
Pay Plan: Career Service
Position Number: 65000020
Salary: $2,813.34-$3,035.07 MONTHLY
Posting Closing Date: 12/22/2024
Total Compensation Estimator Tool (https://compcalculator.myflorida.com/)
DEPARTMENT OF ELDER AFFAIRS
LONG-TERM CARE OMBUDSMAN PROGRAM
*INTERNAL*
ATTENTION CANDIDATES
Candidate Profile (application) must be complete in its entirety.
+ Include supervisor names and phone numbers of all periods of employment.
+ Account for and explain any gaps in employment so that the hiring process is not delayed. Gaps of employment for 3 months or more MUST be addressed on application.
+ Experience, education, training, knowledge, skills, and/or abilities as well as responses to pre-qualifying questions must be verifiable to meet the minimum qualifications.
+ It is unacceptable to use the statement “See Resume” in place of entering work history.
+ Periods of employment should be entered with the most recent/current listed first.
+ If you are a retiree of the Florida Retirement System (FRS), please contact the FRS to determine if your current benefits may be affected if you are reemployed with the State of Florida in an FRS-covered position. Your current retirement benefits may be canceled, suspended, or deemed invalid depending upon the date of your retirement.
+ If claiming Veteran’s Preference, candidates MUST attach supporting documentation (DD214).
+ If claiming Right to First Interview, candidates MUST attach a copy of your official layoff letter when applying.
+ All documentation is due by the close of the vacancy announcement.
If you experience problems applying online, please call the People First Service Center at (877) 562-7287.
PAPER APPLICATIONS WILL NOT BE ACCEPTED BY THE AGENCY. APPLICATIONS MUST BE SUBMITTED THROUGH THE PEOPLE FIRST SYSTEM.
Mission Statement:To promote the well-being, safety, and independence of Florida’s elders, their families, and caregivers.
Vision Statement:For all Floridians to live well and age well.
We are seeking an enthusiastic individual with a desire to share our Agency’s mission to promote the well-being, safety, and independence of Florida's seniors, their families, and caregivers, and the vision for all Floridians to live well and age well. If you have good judgment, a desire to enrich the lives of others, and share our mission and vision, please consider joining our team.
WHERE YOU WILL WORK :
The Department of Elder Affairs (DOEA) provides most direct services through its Division of Statewide Community-Based Services, which works through the state’s 11 Area Agencies on Aging and local service providers to deliver essential services to a vital segment of the population.
The major focus of DOEA is to provide home and community-based services to seniors who are at risk of being placed into a long-term care facility because of their degree of frailty. Ultimately, the goal is to efficiently use resources to ensure that the greatest number of elders possible get to choose where they live while living healthy, active, and fulfilling lives in their communities.
BENEFITS OF WORKING FOR THE STATE OF FLORIDA :
Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive employee benefits including:
+ State Group Health Insurance Coverage;
+ $25,000 Life Insurance Policy (100% paid by employer);
+ Dental, vision, and other supplemental insurance options available;
+ Annual and Sick Leave benefits,
+ 10 paid holidays each year;
+ Retirement plan options, including employer contributions (For more information, please click www.myfrs.com);
+ Flexible Spending Accounts; and
+ Tuition waivers to attend State of Florida community colleges, colleges, and universities!
For a more complete list of benefits, click https://www.mybenefits.myflorida.com/.
DUTIES AND RESPONSIBILITIES:
This is an administrative and investigative position. The ombudsman assistant is a designated representative of the Office of State Long-Term Care Ombudsman as authorized by federal and state law. The ombudsman assistant serves under the direction of the District Ombudsman Manager.
+ Answers the phone and maintains phone log for all incoming calls; checks and responds to voice mail.
+ Enters complaint, case, and assessment information in web-based documentation system; enters updates as received.
+ Tracks incoming reports and information such as Adult Protective Services reports, nursing home discharge and transfers, facility contact information, etc.; updates appropriate log or tracking tool.
+ Following certification as ombudsman, travels to facilities and conducts assessments as needed.
+ Following certification as ombudsman, travels to facilities and investigates and resolves long-term care facility residents' complaints as needed. Identifies significant individual and systemic problems affecting residents. problems and brings them to the attention of the District Ombudsman Manager (DOM); obtains access to long-term care facilities and to residents' records; and protects the confidentiality of residents' records, complainants' identities, and ombudsman files. Conducts interviews, reviews documents, and writes report of findings.
+ Assists in preparing, processing and maintaining volunteer paperwork including applications, travel, activity reports, and continuing education training hours.
+ Processes miscellaneous incoming mail, emails, and faxes; respond as appropriate; general office filing.
+ Assists the District Ombudsman Manager (DOM) with preparing and arranging monthly ombudsman district council meetings.
+ Track inventory of office items such as forms, brochures, promotional items, office supplies, and electronic equipment; prepare orders as needed; coordinate distribution of items to volunteers.
+ Serves as primary office contact in the absence of the DOM.
+ Performs other duties as assigned.
+ Travel is required.
+ Attendance is an essential function of this job.
KNOWLEDGE, SKILLS & ABILITIES REQUIRED:
+ Possess good organizational skills.
+ Ability to handle telephone calls in a courteous and effective manner.
+ Ability to communicate effectively both orally and in writing.
+ Ability to operate general office equipment.
+ Ability to conduct assessments and fact-finding interviews.
+ Ability to investigate, analyze and resolve complaints.
+ Ability to write reports.
+ Ability to deal effectively with people.
+ Ability to perform basic arithmetic calculations.
+ Knowledge of basic investigative techniques.
+ Knowledge of the rules governing Ombudsman investigations and assessments.
+ Ability to collect and analyze evidence.
+ Ability to use deductive reasoning.
+ Ability to analyze information and determine its validity.
+ Ability to write accurate investigative reports.
+ Ability to make independent decisions.
+ Ability to conduct thorough investigations.
+ Ability to maintain strict confidentiality.
+ Ability to establish and maintain effective working relationships with others.
+ Apply the policies, procedures, and programs governing the agency.
+ Ability to communicate with others to obtain and verify information.
+ Ability to analyze and interpret written, numerical, and verbal data from various sources.
+ Ability to type and prepare reports and memoranda accurately and timely.
+ Ability to plan and organize to ensure work is completed in accordance with applicable laws, regulations, rules and policies.
+ Ability to read, understand, and apply regulations, and policy directives.
+ Ability to fulfill all ombudsman program certification and continuing education training requirements.
+ Proficiency in Microsoft Office Suite and Windows 2000.
REQUIREMENTS:
+ If selected for employment applicant will be required to become a certified Ombudsman upon a time frame set by employer.
+ Travel is required. Operates own private motor vehicle for routine travel within the assigned office's planning and service area. All applicable State and local driving laws and insurance regulations must be strictly adhered to in the operation of the private vehicle while performing State business. Must possess a valid Florida driver license.
SPECIAL NOTES:
Preference will be given to the Department of Elder Affairs employees.
BACKGROUND CHECKS:
A Successful completion of a Level 2 Criminal History Background Check is required for all applicants selected for this position.
APPLICANT INFORMATION:
Applicants should apply on-line via the People First Websitehttps://peoplefirst.myflorida.comby 11:59 p.m. (EST) on the closing date of the position vacancy advertisement but are strongly encouraged to apply by 6:00 p.m. on the closing date to avoid any system down times or any other complications that may arise.
If you have problems applying on-line, call thePeople First Service Centerat1-877-562-7287. Paper applications will not be accepted by the agency.
The Department of Elder Affairs is an "older worker-friendly" employer and also lists vacancies on the Silver Edition website, found athttp://silver.employflorida.com, that connects persons age 50 and older with other businesses/volunteer organizations/employers who specify they are "older worker-friendly."
The Department of Elder Affairs is an E-Verify employer and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each New Employee’s I-9 Form to confirm work eligibility.
The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.
Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.
The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.
VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clickinghere (http://www.dms.myflorida.com/content/download/97612/566545) . All documentation is due by the close of the vacancy announcement.
Location:
MIAMI BEACH, FL, US, 33139 MIAMI BEACH, FL, US, 33141 MIAMI BEACH, FL, US, 33162 MIAMI GARDENS, FL, US, 33056 MIAMI GARDENS, FL, US, 33169 MIAMI LAKES, FL, US, 33016 MIAMI, FL, US, 33055 MIAMI, FL, US, 33101 MIAMI, FL, US, 33122 MIAMI, FL, US, 33125 MIAMI, FL, US, 33126 MIAMI, FL, US, 33127 MIAMI, FL, US, 33128 MIAMI, FL, US, 33130 MIAMI, FL, US, 33131 MIAMI, FL, US, 33132 MIAMI, FL, US, 33134 MIAMI, FL, US, 33135 MIAMI, FL, US, 33136 MIAMI, FL, US, 33137 MIAMI, FL, US, 33138 MIAMI, FL, US, 33142 MIAMI, FL, US, 33144 MIAMI, FL, US, 33145 MIAMI, FL, US, 33147 MIAMI, FL, US, 33150 MIAMI, FL, US, 33155 MIAMI, FL, US, 33157 MIAMI, FL, US, 33160 MIAMI, FL, US, 33161 MIAMI, FL, US, 33162 MIAMI, FL, US, 33165 MIAMI, FL, US, 33166 MIAMI, FL, US, 33169 MIAMI, FL, US, 33172 MIAMI, FL, US, 33173 MIAMI, FL, US, 33174 MIAMI, FL, US, 33175 MIAMI, FL, US, 33176 MIAMI, FL, US, 33177 MIAMI, FL, US, 33178 MIAMI, FL, US, 33181 MIAMI, FL, US, 33183 MIAMI, FL, US, 33184 MIAMI, FL, US, 33186 MIAMI, FL, US, 33189 MIAMI, FL, US, 33194 MIAMI, FL, US, 33199 MIAMI, FL, US, 33256 MIAMI, FL, US, 33283 NORTH MIAMI BEACH, FL, US, 33160 NORTH MIAMI BEACH, FL, US, 33179 NORTH MIAMI, FL, US, 33161 SOUTH MIAMI, FL, US, 33143
Nearest Major Market:Miami
Source : MyFlorida