Quality Assurance Specialist (Remote - NY) - Maximus

Maximus is currently hiring a Quality Assurance Specialist to support the New York State Office for People with Developmental Disabilities (OPWDD).

The Quality Assurance Specialist will assist in monitoring and evaluating the quality of work performed per the standards and performance measures as outlined for the OPWDD CAS Assessment project.

About the Program
The New York State Office for People with Developmental Disabilities (OPWDD) is responsible for coordinating services for more than 128,000 New Yorkers with developmental disabilities, including intellectual disabilities, cerebral palsy, Down syndrome, autism spectrum disorders, and otherneurological impairments.

This is a full-time position that is fully remote for candidates that reside in New York State.

At Maximus, we are committed to cultivating a positive and inclusive work environment, and we are pleased to offer the following:

Work/Life Balance Support - Flexibility tailored to your needs!
• Competitive Compensation - Bonuses based on performance included!
• Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.

• Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.
• Paid Time Off Package - Enjoy PTO, Holidays, and extended sick leave, along with Short and Long Term Disability coverage.
• Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).
• Recognition Platform - Acknowledge and appreciate outstanding employee contributions.
• Diversity, Equity, and Inclusion Initiatives - Join a workplace committed to fostering diversity and inclusion.
• Tuition Reimbursement - Invest in your ongoing education and development.
• Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.
• Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.
• Professional Development Opportunities: Participate in training programs, workshops, and conferences.

Essential Duties and Responsibilities:

- Apply knowledge of QMS processes and document control to meet the compliance of ISO 9001 business needs.

- Ensure activities and processes comply with ISO 9001 QMS standards, company QA standards and applicable contractual standards.

- Perform analysis and identify trends in the review of performance standards, work instructions, and policies and procedures; and recommend Opportunities for Improvement and Corrective and Preventative Action plans when necessary.

- Ensure that established performance standards, sampling and statistical process control procedures are followed.

- Train staff for the purpose of achieving and maintaining Quality Assurance goals.

- Coordinate and perform ISO based internal audits.

- Develop and maintain reports based on audit findings.

- Develop and implement corrective and preventive action plans based on audit findings.

- Develop other routine and ad-hoc reports when necessary.

- Develop updates and maintain quality manuals, and policies and procedures manuals.

-Perform quality assurance activities, offer recommendations for improvements and report on results of quality activities.

-Assist with the development of training materials, design and recommend strategies or activities intended to improve the performance of staff.

-Maintain updated knowledge of the project protocols and requirements to ensure process compliance.

-Assist in the development and update of staff resource materials including quick reference guide, matrices, charts, and workflows.

-Coordinate and assist in training and quality improvement events.

-Participate in the development of project goals and objectives, and monitoring achievement of those goals.

-Conduct random audits on assessments for completeness, accuracy and consistency and provide written reports on findings.

-Participate and assist in departmental administrative tasks related to handling and processing complaints.

-Meets all standards established for this position as outlined in the corresponding annual performance criteria and bonus template for this position.

-Perform other duties as may be assigned by management.

Minimum Requirements

- Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.

-1 year direct experience working with developmentally disabled is required and 1+ years previous work experience in a compliance or quality assurance position in health or human services field required.
-Computer literate and proficient in MicrosoftOffice applications
-Excellent organizational, interpersonal, written and verbal communication skills
-Strong analytical skills; detail and solution oriented
-Ability to work as a team member, as well as independently.
-Some travel may be required
-Must be a New York State resident

Preferred Experience
-Advanced Degree
-Experience working with CHOICES or Electronic Health Records (EHR)

Home Office Requirements
-Maximus provides company-issued computer equipment
-Reliable high-speed internet service
-Minimum 20 Mpbs download speeds/50 Mpbs for shared internet connectivity
-Minimum 5 Mpbs upload speeds

#NYMC #LI-Remote

EEO Statement

Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We're proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action/Equal Opportunity Employer. Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.

Minimum Salary

$

62,000.00

Maximum Salary

$

76,000.00