Quality Assurance Specialist - EDSI Solutions

Salary $60,000 year

Scope of Position: To oversee metrics and auditing related to the contractual performance goals of the North Central American Job Centers. The Quality Assurance team member will develop and analyze reports and make recommendations for program improvements to leaders across the region.

Essential Functions:

• Respond in a timely manner to requests from funder on issues related to performance tracking
• Performs professional work providing quality assurance and monitoring American Job Center performance requirements
• Prepare data extraction and visualization in a timely manner to support operations and performance reporting
• Provide regular status reports and other requested data to Operations Manager
• Provide regular status reports and other requested data for EDSI administrative staff
• Completion of biweekly EDSI Data Pod performance
• Ensure data entered on the required system(s) is current and accurate
• Enter data into MIS systems as required
• Meet deadlines with consistency
• Review current policies and regulations to ensure program quality standards are met
• Attend data meetings as required
• Perform monthly data reconciliations
• Complete multiple audits monthly
• Required to participate in EDSI ISO team meetings
• Provide additional supervision of Comprehensive and Satellite American Job Centers as needed
• Other responsibilities as required

Education and Experience Requirements:

• Excellent communication and problem-solving skills
• Ability to gather and synthesize information from a wide variety of people and sources
• Exceptional attention to detail, and ability to manage compliance, data and reporting
• Proficiency in Microsoft Office applications, with a high proficiency in Microsoft Excel
• Skilled in visualization techniques and tools that can tell the data’s story at all levels of the team
• Previous leadership experience is preferred
• Previous experience in highly regulated programs at the federal and state level is preferred
• Bachelor’s Degree or Associate’s degree, and three years of related experience