Quality Assurance Specialist - Heartland Human Care Services

• Make a meaningful impact on the lives of individuals seeking education and career pathways.
• Collaborate with a diverse and passionate team dedicated to the mission and vision of our organization.
• Enjoy a hybrid work arrangement, providing flexibility and work-life balance.
• Participate in professional development opportunities to enhance your skills and expertise.

Our Benefits:

•  Medical insurance. BCBS PPO, EPO, and HSA Plans
•  Dental insurance.
•  Vision insurance.
•  401(k) 3% Employer Contribution.
•  Paid maternity leave.
•  Paid paternity leave.
•  Commuter benefits.
•  Student loan assistance.
•  Tuition assistance.
•  Disability insurance
•  FSA Spending Account
•  Life Insurance
•  Employee Assistance Program
•  Special Vendor Discounted Offerings on Travel, Amusement Parks, etc

Essential Functions:

Duties & Responsibilities

• Oversees quality improvement initiatives by analyzing trends in program performance outcomes, data quality, and program compliance in order to determine root causes of emerging issues and recommend improvement opportunities.
• Leads development of monitoring tools, conducts onsite and desk monitoring of the program case managers and the A.P.O.Y.A.S. network.
• Collects, organizes, and analyzes information and data from the program case managers and the A.P.O.Y.A.S. network in a variety of programmatic areas as needed/prioritized according to work plans and annual priorities.

• Coordinates with Associate Director of Quality and Performance Improvement to ensure appropriateness of indicators for program impact, quality improvement and outcome evaluation.
• Develops standard and custom reports in CMS for use by program management.
• Participates on corporate wide data transformation projects to support accurate integration of, and alignment with, CMS SAFEty data.
• Assures timely reporting of programmatic data by developing, tracking and coordinating the submission of reports to funding agencies.
• Provides research and written analysis of issues as assigned.
• Collaborates with other functional areas within SAFEty to maintain service integration, provide technical assistance, assure quality, and address emerging issues.
• Ensures all quality improvement activities align with HHCS’ Quality Management procedures.
• Other duties as assigned.

Education and Experience:

• Minimum three (3) years’ experience quality assurance, in constituent relationship management software (Salesforce preferred), database management, project management and data system transformation.

Knowledge/Skills/Abilities (K/S/A):

• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, and/or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Ability to work with mathematical concepts such as probability and statistical inference. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Experience with application and software development, as well as, developing participant-facing interfaces.
• Knowledge and understanding of program evaluation methodologies, or aptitude to learn these methodologies.

• Excellent communication skills. Strong networker, convener, relationship builder and communicator with experience collaborating with diverse work teams and stakeholders.
• Demonstrated ability to handle confidential and sensitive information possessing skills to handle situations in a professional and diplomatic manner.
• A high degree of collaboration and emotional intelligence, self-motivation, and analytical ability.
• Proficiency in Microsoft Office, Internet Explorer, Tableau, Outlook/Exchange; Windows operating systems; and other software routinely used by Heartland Human Care Services.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Ability to work independently and remain self-motivated with minimal direct supervision.
• Strategic thought partnership and consultancy skills.

Work Arrangement:

This role is eligible for a “remote” work arrangement. In-person meetings may be required on a regular basis (monthly, quarterly, etc.). If working remotely, access to a private and quiet space is required. There is also availability to work from office workspaces as needed.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• The noise level in the work environment is usually moderate.
• Each program site operates on a 24/7 basis, 365 days per year. To meet both the needs of our participants and contractual obligations, employees are required to be flexible in regard to scheduling and work location.
• Program sites are located throughout the Chicago area, including the North and South sides of Chicago, as well as the suburbs. Employees may be required to report to any one of our locations on a temporary or permanent basis.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to sit and talk or hear.
• The employee is frequently required to use hands to key, finger, handle, or feel and reach with hands and arms.
• The employee is occasionally required to stand and walk.
• The employee must occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required by this job include close vision, ability to adjust focus, and visually monitor program participants.

Equal Opportunity Employer Statement

Heartland Human Care Services makes all hiring and employment decisions, and operates all programs, services, and functions without regard to race, receipt of an order of protection, creed, color, age, gender, gender identity, marital or parental status, religion, ancestry, national origin, amnesty, physical or mental disability, protected veterans status, genetic information, sexual orientation, immigrant status, political affiliation or belief, use of FMLA, VESSA, military, and family military rights, ex-offender status (depending on the offense and position to be filled), unfavorable military discharge, membership in an organization whose primary purpose is the protection of civil rights or improvement of living conditions and human relations, height, weight, or HIV infection, in accord with the organization's AIDS Policy Statement of September 1987.