Quality Assurance & Release Manager (Native Salesforce App) - Mogli Technologies
Boulder, CO
About the Job
About Mogli
Mogli Technologies delivers a native Salesforce application for SMS and WhatsApp communications to global education organizations and nonprofits, along with extreme growth of clients in commercial verticals. Our products are easy to use and have robust functionality. Our fantastic team members have won the loyalty of clients around the world. We are a small, high-trust team focused on accelerating our clients' success globally.
What we hold sacred around here:
Empathy: A powerful characteristic that's about being in tune, seeing, knowing, and understanding others while also relating as a human in a tech-minded world. Listen. Ask questions. Offer tactful solutions. Instead of serving our own interests, we are wired to serve others.
Hustle & Tenacity: We are action-oriented and happiest in motion. We take pride in delivering exceptional experiences for our clients & partners. In the midst of adversity or challenges, we don't quit, but hold to a vision and eliminate barriers to find resolution & make things happen.
Twinkle in your Eye: It's that hidden energy, emotion, or humor – the excitement of having a particular idea before putting it into action. You know something about something and you are excited to share that knowledge.
Proactive: We aim for a no-surprises policy that builds trust by outlining the next steps early and often, identifying patterns, and courageously communicating. A little extra effort up front saves a big effort later on. Proactivity is a generous and conscientious act.
Growth Minded: We are continually evolving, creating, beautifully curious, and willing to step outside our comfort zones. Unwilling to settle for how things are, we are always looking for ways to engage more effectively and efficiently. Navigating a growing and dynamic business is easiest with a growth mindset.
Location: Remote within the United States
Reports to: Product Management Team Lead
Salary: $85,000 - $100,000 base salary, eligible for annual bonus
Anticipated Start Timeline: May-June, 2024
Schedule: Flexible work hours within a standard business day
What we are looking for:
The Quality Assurance & Release Manager will play a critical role in ensuring the delivery of high-quality software products to our clients and will be responsible for overseeing the end-to-end quality assurance process. Reporting directly to product leadership, this individual will collaborate closely with the engineering teams, product managers, and other stakeholders. This position requires a highly skilled and detail-oriented individual with the capacity to collaboratively create, implement, and track strategies to enhance our internal quality assurance & release processes.
What your day to day looks like:
Quality Assurance Leadership
- Develop and implement comprehensive quality assurance strategies to ensure the reliability, functionality, and performance of our products.
- Lead and manage the testing process for new and existing features, employing a blend of manual and automated testing methodologies, leveraging cutting-edge tools such as Testim.io to enhance efficiency and effectiveness.
- Efficiently document and track bugs and issues using Jira, ensuring clear communication and collaboration with product, engineering, and technical support teams to prioritize and resolve issues promptly.
- Collaborate closely with cross-functional teams, including product, engineering, and solutions engineering, to maintain and enhance testing environments, ensuring alignment with product roadmap and customer requirements.
Release Management
- Lead and execute the release management process, ensuring smooth collaboration among teams for timely releases.
- Plan and execute release schedules with clear versioning, deployment, and rollback strategies for product stability.
- Identify and mitigate release risks, maintaining transparent communication with stakeholders on status and resolutions.
- Collaborate on detailed release notes for internal and external publication, highlighting new features and bug fixes.
- Conduct focused training sessions to equip staff with knowledge of new features, fostering continuous learning.
Communication and Collaboration
- Collaborate closely with Product Managers, CTO, and Engineering Teams to align product requirements with quality standards.
- Communicate QA and release status, including issues and resolutions, to relevant stakeholders.
- Facilitate communication between engineering and operations teams to streamline the release process.
What you bring to the table:
- 3-5 years of experience in software testing & quality assurance on an agile team, with a strong focus on Salesforce environments.
- Detail-oriented approach, adept at accurately documenting and communicating QA findings.
- Demonstrated ability to work independently, efficiently managing multiple priorities and deadlines.
- Solid project management skills, including the ability to develop and oversee project plans, schedules, and budgets.
- Excellent communication skills, capable of effective collaboration with cross-functional teams and stakeholders.
The Benefits We are Proud to Offer:
- Complete Medical, Vision, Dental Insurance, Short-term/Long-term Disability, and Life Insurance fully covered by Mogli
- Support for professional development, including professional certification
- Matching 401k plan
- Employee Assistance Plan, AD&D, etc
- Flexible Time Off Policy
- 9 US Federal Holidays and 6 paid sick days
- Work from Anywhere in the United States
Our Commitment to Diversity, Equity, and Inclusion
We're actively taking steps to make sure our culture is inclusive and that our processes and practices promote equity for all, including people of color, people from working-class backgrounds, women, and members of the LGBTQ+ community. We welcome and encourage applications from people with these identities or members of other historically marginalized groups.
Research shows that women and people of color tend not to apply to jobs unless they believe they are 100% qualified and apply to fewer senior-level positions. With that in mind, we encourage you to apply if you're not sure whether you meet our qualifications. We'd love to have the opportunity to consider you.