Quality Assurance (QA) Manager - Dungarvin

Embrace the opportunity to positively change someone’s life! At Dungarvin, you have the ability to make someone's life better! The Quality Assurance Manager (QAM) will provide leadership and management of the Quality Assurance (QA) Department through administrative and programmatic support to assure high quality services, promote the safety and well of people in supports, facilitate business growth, maximize customer satisfaction, and minimize organizational risk. Ideally, we are looking to have this role work out of our South Bend office but may consider having the role be based out of our Portage office for the right candidate!  

Perks/Benefits:

• Medical, Vision and Dental Insurance for FT employees
• Supplemental Insurance
• Flex Spending and HSA Accounts for FT employees
• Pet Insurance
• Life Insurance for full-time employees
• 401 K plan with up to 3% employer match after one year of services
• PAID TIME OFF (PTO) for eligible employees
• PTO Donation
• Growth and Development Opportunities
• Employee Referral Program
• Employee Assistance Program
• National Brand Discounts
• Tapcheck - access to 50% of your pay before payday
• PAID training and orientation

The Quality Assurance (QA) Manager is part of a dynamic team responsible to ensure that services are delivered in accordance with program design, and Dungarvin’s mission of respecting and responding to the choices of individuals with disabilities. The QA Manager will work collaboratively with all levels of operations, including staff and management, to ensure quality standards are met and maintained.  This includes program oversight, coordinating and conducting site visits, independent electronic health record (EHR) data reviews, and following through with operations personnel to build on strengths and fix weaknesses. The QAM will participate and lead other QA staff in working closely with internal teams to ensure that quality of service meets or exceeds industry standards and regulatory requirements. Ideal candidate should have prior QA experience, strong data analysis skills, knowledge of regulatory requirements related to IDD supports!

Job duties include but are not limited to:

• Coordinate and lead comprehensive program investigations that comply with organizational standards and state regulatory requirements. 
• Provide leadership for Dungarvin Indiana’s quality program.
• Assist in quality assessment, intervention, and enhancement of services and supports.
• Data review, reporting and communication.
• Coordinate and lead state quality assurance practices, leading implementation of national standards and initiatives.
• Assure that programs meet licensure and certification requirements.
• Develop and maintain a Human Rights Committee that meets state requirements.
• Employee training and development.
• Supervision and leadership of QA team.
• Ensure that operational quality processes are maintained through audit/inspection processes, identifying service issues and barriers, conducting maltreatment investigations, and making recommendations for service improvement to operational leadership.

What We Look For:

• Bachelor’s degree in a relevant field such as healthcare, social work, or psychology.  Minimum of 3 years of experience in human services and/or related field, with at least 2 years of experience in quality assurance. Supervisory experience preferred.
• Strong analytic skills with the ability to develop, review and interpret complex data.
• Excellent communication skills, with the ability to effectively communicate findings and recommendations to a diverse audience.
• Knowledge of regulatory requirements related to IDD Supports, such as HIPAA, licensing requirements, and person-centered service provision.
• Ability to work independently and as part of a team, with excellent time management and organizational skills.
• Diligent attention to detail and accuracy.
• Experience leading and managing quality assurance initiatives with demonstrated results in quality outcomes and practices.
• Experience developing policies, procedures and practices in quality assurance, program operations and care delivery.
• Experience managing internal investigation processes.
• Experience developing and leading training initiatives including quality assurance and investigation practices.

Dungarvin believes that diversity and inclusion make our organization stronger. Together, we're working to create a culture that supports our employees and the people we serve. We are an affirmative action and equal opportunity employer.

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