Quality Assurance (QA) Compliance Specialist I - The Fountain Group

The Fountain Group is currently seeking an Intake Specialist for a prominent client of ours. This position is located in North Chicago, IL. Details for the position are as follows:
 
Job Description:

• $21.00-$22.00/HR to start! 
• 6-month onsite assignment length- (potential to extend/convert based on performance/budget!) 
• The Intake Specialist I works to support PMQA through providing the initial triaging of complaints from all channels and serve as the first point of contact with the customer. They will ensure accuracy of data from the customer to make the initial identification of the complaint code. They will conduct data entry and coordination of work through the appropriate channels as determined by established business rules.
• Responsible for Completes the intake process of complaints through phone, email and OneTrack. Conducts initial assessment of application for missing information and completes missing information customer outreach process to obtain required data. Conducts the initial identification of the complaint code. Coordinate the logistics for the complaint samples.
• Other duties include Partner with internal stakeholders for adverse events. Decides whether a replacement, credit, or warranty claim is warranted, and will notify the appropriate stakeholders. Will process replacement, credit, or warranty claim for the customer. Leads translation services for reporting, if needed. Identify the need for a reply letter to customers addressing the results of complaint investigations and send to complaint processing team to create.

 
Required Qualifications:

• Minimum High School Diploma/GED.
• A minimum of 1-2 years' experience within a call center, preferably in a healthcare setting.
• Strong attention to detail, critical thinking, and can work independently with minimal direction.
• High quality customer service skills and strong prioritization and time management skills.