Quality Assurance Process Analyst - Systems Planning and Analysis, Inc.

Systems Planning and Analysis, Inc. (SPA) delivers high-impact, technical solutions to complex national security issues. With over 50 years of business expertise and consistent growth, we are known for continuous innovation for our government customers, in both the US and abroad. Our exceptionally talented team is highly collaborative in spirit and practice, producing Results that Matter. Come work with the best! We offer opportunity, unique challenges, and clear-sighted commitment to the mission. SPA: Objective. Responsive. Trusted.  

The corporate Quality Management Office (QMO) focuses on establishing a comprehensive process and quality infrastructure for SPA to consistently deliver on its promise of excellence to our customers.

SPA has an immediate need for a Quality Assurance Process Analyst. 

Role Description

SPA is looking for an open-minded, creative, and divergent thinking team player. The successful candidate will be responsible for eliciting business logic from identified stakeholders and developing associated process diagrams. The candidate will also be responsible for documentation of work products related to existing and new processes. This candidate will liaise with the technical design and implementation team to support them in designing data workflows that align with the business process. This role requires a strong understanding of interpreting business logic, information technology and engineering principles, process automation and advanced technology solutions, to ensure that our processes are efficient, scalable, and aligned with industry best practices. This position will be reporting to the Quality Director overseeing the corporate Quality Management Office.

General Responsibilities

• Collaborate with cross-functional teams, including Human Resources, Finance & Accounting, Information Technology, Security, Quality Assurance and Operations, to understand and help teams develop and analyze departmental and cross-functional processes to meet business objectives.
• Support the company’s automation and digitalization initiatives to streamline operations and reduce manual intervention, through an understanding of business process logic and technical solutions.
• Monitor and evaluate the performance of implemented processes and collect metrics and data for leadership for quantitative analysis and report status and risks to QMO leadership.
• Ensure compliance with industry regulations, safety standards, and company policies in all process engineering activities through participation in process audits and review of nonconformances.

• Bachelor’s degree or higher in Computer Science, Information Technology, or Industrial Management. Equivalent experience in the above fields may be considered as applicable
• 2+ years of proven expertise mapping out processes and developing associated documents and other work products, with at least 1 of those years in the GovCon industry
• Some understanding of ISO standard and CMMI methodology and/or Quality system audits
• Must possess strong proficiency with MS Visio, Excel, Word and PowerPoint
• Some understanding of Software Development Life Cycle (SDLC) and Agile methodologies, and DMAIC and PDCA quality management frameworks
• Must possess the ability to work independently and manage multiple projects simultaneously, and have excellent presentation, collaboration, and communication skills

Preferred Qualifications:

• Understanding of concepts in Lean Six Sigma or similar process improvement methodologies preferred
• Prior experience with UML technology (Star UML), ERP systems and data analytics platforms is a strong plus