Quality Assurance Ops Technical Manager - US Tech Solutions, Inc.
Sunnyvale, CA
About the Job
Position: Quality Assurance Ops Technical Manager
Location: Sunnyvale, CA Hybrid Onsite
Duration: 10 Months
Job Type: Contract
Job Description:
Location: Sunnyvale, CA Hybrid Onsite
Duration: 10 Months
Job Type: Contract
Job Description:
- As a program manager, you will be responsible for quality assurance for a portfolio of workflows.
- This includes everything from building out quality assurance processes, to monitoring the quality, to analyzing and addressing error trends.
- Execute on the quality roadmap for a portfolio of workflows, working with cross-functional partners.
- Drive execution for each quality implementation, track schedule or milestones, flag risks, resolve issues, and manage escalations.
- Coordinate with stakeholders to ensure alignment on new processes, training on tooling or error categorization, UAT, launch readiness, etc.
- Provide thorough, easy to consume documentation of quality implementations.
- Monitor and report on quality for a portfolio of workflows, working closely with vendor partners and cross-functional partners to flag and address error trends.
- Proven track record of documenting technical implementations.
- Collaborate with technical staff for the technical aspects of quality monitoring including managing bug fixes.
- 4+ years of cross-functional project management experience.
- Strong communication and collaboration skills.
- Excellent problem-solving, critical thinking, and analytical skills.
- SQL knowledge with experience working with multiple large datasets.
- Content moderation knowledge and/or experience with quality assurance.
- BA/BS degree.
Source : US Tech Solutions, Inc.