Quality Assurance Inspector, Mass Save - Abode Energy Management

Position Description April 2024 

Quality Assurance Inspector, Mass Save
Field based position, visiting 4 or more homes a day in Greater Boston area

Want to join a company that does good for the world? Do you care about the work you do and its impact on the future of our planet? Do you want caring coworkers and a good work/life balance? Join the Abode Energy Management (Abode) team, where you won’t ever want to leave.  We’re fun, kind, passionate, progressive, and innovative. We are a fast-growing energy efficiency program implementor in the northeast, focusing on electrification and heat pump adoption. 

Summary/Objective

Abode oversees Trade Allies (including Home Performance Contractors–HPC’s) providing residential energy assessment and weatherization services for the utility-sponsored Mass Save program.  This position helps ensure quality delivery of these services by conducting in-depth inspections of projects undertaken for this program through a blend of field visits (both in-process and post-completion) and reviews of photo-documentation of installations.  This is a terrific opportunity for someone with previous hands-on experience in residential energy efficiency contracting to work largely independently in the field to ensure impactful delivery of these services. 

Responsibilities

Reporting to the Field Operations Manager, Quality Assurance Inspectors partner with HPC’s, residential customers, and Abode office staff to ensure that work completed under the Mass Save program meets program standards, is high quality, and delivers a great customer experience.  To accomplish this, responsibilities include:

• Staying current with Mass Save program rules and best practices.  Communicating regularly with Abode field and office staff as needed to do so, including regularly scheduled virtual meetings as well as periodic meetings at Abode headquarters.
• Traveling (using personal vehicle with mileage reimbursement) to multiple homes (typically 4 or more) each weekday throughout the state (typically concentrated in a geographic region) for inspections.
• Providing real-time feedback and guidance to HPC field crews regarding project scope or implementation to ensure they are in compliance with program and best practice guidelines (including safety).
• Responding to and helping to address customer concerns about projects.
• Conducting diagnostic testing (e.g. combustion safety, blower door, and infrared scans) to assess the potential health risks and efficacy of work scoped or completed by HPC’s.
• Collecting and entering data into the company’s electronic forms for project tracking.
• Analyzing recommended and installed measures for program eligibility, sound building science, and suitable installation techniques.
• Creating comprehensive reports shared with HPC’s and utility Program Administrators that grade completed work, and when necessary, require call-back’s.
• Other duties that may be assigned to you as Abode continues to evolve. 

Qualifications

• Extensive hands-on knowledge of residential building science and of Mass Save or similar programs is required.  BPI Building Analyst Professional (BA-P) required (certification can be obtained through Abode). HERS certification preferred.  Previous experience servicing as a Crew Lead, Energy Specialist, or Inspector in the Mass Save program is ideal.
• Demonstrated ability to effectively communicate on-job concerns with crews and homeowners, as well as to communicate post-job concerns in a professional manner with Abode staff and participating contractors to address and improve work quality.
• Basic computer proficiency including Google Apps and phone and tablet-based data collection required.
• Collaborative team player, brings a positive can-do attitude.  Calm, even temperament suited to dealing with customer service issues.
• A self-starter, able to proactively manage competing demands and changing schedules to complete tasks in a timely and diligent manner.
• Must have valid driver’s license, reliable transportation, and suitable auto insurance.
• Associate’s degree or higher and/or comparable knowledge gained through relevant experience.
• Ability to speak Spanish or Portuguese to support customers or partners whose native language is not English would be a big plus.

Physical Demands

• Will have duties both inside and outside the customer’s home.
• May be exposed to inclement weather conditions including heat, cold, wind, rain, and snow.
• Requires standing, walking, kneeling, climbing, bending, and crawling.
• Requires lifting, transporting and carrying objects weighing up to 40 pounds multiple times per day.  
• Comfortable with heights and ladders plus the ability to crawl and inspect confined spaces.
• Exposed to noise, dust, dirt, insulation, and other related hazards

Compensation and Benefits

This is a full-time, exempt position with an initial base salary of $72K plus the opportunity to earn as much as an additional $15K per year depending on the quality and volume of work performed.  The Quality Assurance Inspector will receive an additional mileage reimbursement for use of their personal vehicle on company business.  Abode offers its employees a competitive benefits package, including Medical, Dental, Vision, Life and Disability Insurance, a matching 401k, and fully paid Parental Leave. Employees have a flexible working schedule and generous paid time off (~37 paid days off, or ~15% of all weekdays).  

To Apply

To apply, please visit www.AbodeEM.com/careers to submit a resume and cover letter. Applications will not be considered without a cover note clearly explaining why you would be a good fit for this position. We look forward to hearing from you! 

Abode is focused on broadening opportunities for individuals from demographic groups that are historically underrepresented in the energy sector.  We are committed to building an inclusive workplace culture where talented people of widely diverse backgrounds thrive.  All qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity or expression, age, national origin, veteran status or disability.

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