Quality Assurance and CI Lead - Maximus

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Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.

Role Summary

To lead and manage the quality assurance and continuous improvement initiatives within key contracts, ensuring that all processes and outputs meet the highest standards of quality, efficiency, and risk management. Ensures a culture of proactive problem solving which addresses root cause not just symptoms. This role is pivotal in driving long-term improvements and fostering a culture of excellence within the HAAS Contract.

Key Areas of Responsibility:

1. Quality Assurance:

o Develop and implement comprehensive quality assurance strategies and processes

o Ensure all service requirements meet or exceed customer expectations and regulatory requirements

o Design & deliver effective quality assurance frameworks and reviews to maintain high-quality standards

2. Continuous Improvement (CI) & Process Design:

o Lead the design and implementation of continuous improvement initiatives & implement CI frameworks and roadmaps

o Utilize data-driven approaches to identify areas for improvement and drive efficiency.

o Foster a culture of continuous learning and improvement across the organization.

3. Risk Management:

o Identify and assess potential risks in processes and outputs.

o Develop and implement risk mitigation strategies.

o Ensure compliance with all relevant regulations and standards.

Essential Duties & Responsibilities

• Develop & communicate a clear quality assurance strategy aligned with organisational goals. Execute risk-driven internal assurance schedules ensuring effective reporting to key stakeholders & designing effective follow-through on corrective actions

• Executes the Continuous Improvement (CI) framework within the division. Establish and monitor key performance indicators (KPIs) to track improvement efforts

• Lead process improvement to enhance efficiency and effectiveness. Manages contractual guidance reviews, updates, and changes, including SOPs and other guidance documents.

• Collaborate with cross-functional teams to ensure quality and continuous improvement initiatives are integrated into all areas of the business. Prepare and present regular reports on quality & improvement initiatives to senior management.

• Meets risk and Business Continuity Management (BCM) requirements for HAAS Service, covering contract testing, scheduling, documentation, risk reviews, training, and BCP support.

• Provide leadership and direction for Quality Assurance, identifying training needs, mentoring, coaching, and motivating the team, and offering general advice and support.

Salary Banding:

Non London - £50,000 to £55,000

London - £55,000 to £60,000

Closing Date: 8th January 2025

Qualifications & Experience

Essential

Experienced Quality Manager or Manager with a background in:

• Process Design

• Auditing

• Continuous Improvement

Track record of managing teams to deliver high performance

Previous experience of:

• Performing design or redesign of business processes to improve operational efficiency.

• External audit and inspection requirements related to ISO9001, Commissioner Inspection Framework

• Conduct auditing activity to support the maintenance and achievement of accreditations

• Experience of leading continuous improvement projects with evidence results

• LSS Black belt would be desirable or alternative certification

Desirable

• Risk management process and BCP

Individual Competencies

Essential

• Strong leadership and interpersonal skills, specifically around listening, questioning and building relationships
  
• Excellent communication skills with the ability to communicate effectively with:
  
• Peers, senior management and the team as a whole to adapt workloads in a changing environment
  
• Participant or customer concerns
  
• Influencing and negotiation skills that promote understanding, commitment and action
  
• Strong written communication skills with the ability to produce clear accurate reports, statistics and documentation
  
• Accuracy and an eye for detail essential
  
• Ability to prioritise tasks effectively and distil complex requirements into simple protocols
  
• Planning and organising skills
  
• Ability to analyse information and trends, draw conclusions and develop action plans
  
• Computer, data entry and MS Office skills
  
• Project management experience helpful
  
• Flexibility to work across all MAXIMUS UK Services Ltd contracts and geography as required
  
• Ability to travel independently throughout the UK as required
  

EEO Statement

Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal well-being and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post.

We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long-term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for an interview. YourGuaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.

Minimum Salary

£

50,000.00

Maximum Salary

£

60,000.00