Quality Assurance Associate I at Conduent Commercial Solutions, LLC
Cincinnati, OH 45208
About the Job
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
Primary Location: United States-Kentucky-Erlanger
Category: Quality Assurance
Pay $16 hr
Schedule: 2nd Shift 3-11:15 with rotating Saturday (differs as needed)
Description
Conduent is the world's largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience. We work with both government and commercial customers in assisting them to deliver quality services to the people they serve.
We manage interactions with patients and the insured for a significant portion of the U.S. healthcare industry. We are the customer interface for large segments of the technology industry and the operational and processing partner of choice for public transportation systems around the world.
Whether it's digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning - Conduent manages and modernizes these interactions to create value for both our clients and their constituents. Learn more at www.conduent.com.
Shifts: 1st shift Monday - Friday 7:00 AM until 3:15 PM
2nd shift Monday - Friday 3:00 PM until 11:15 PM
3rd shift Sunday - Thursday 11:00 PM until 7:15 AM
Requirements: Must be at least 18 years of age with at least a high school diploma or GED. Must be able to work overtime as needed. Must submit to a background investigation including prior employment and education. Must submit to a drug screen.
Purpose:
•Responsible for providing quality process and/or customer satisfaction and loyalty support.
The Quality Control Assurance must be detailed, well organized and have understandings of the Client’s Standard Operating Procedures in processes throughout the production floor.
KNOWLEDGE AND SKILLS:
- Knowledge in a Print and Mail production environment
- Experience in Print Operations Quality Compliance
- Excellent oral and written communication skills
- Excellent attention to detail
- Must be able to multi-task while maintaining accuracy
- Understand production Standard Operating Procedures
- Experience using Microsoft Office products, including excel
- Above average math skills.
WORKING RELATIONSHIPS:
Will work with all levels within the company, reports directly to the Quality Supervisor.
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form.
Travel:No
Job Type:Experienced
Organization:Financial Service + Healthcare
Pay Transparency Statement:
Pay transparency laws in some locations require disclosure of compensation-related information. For this position, actual salaries will vary and may be above or below the range based on various factors, including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive.
Furthermore, Conduent provides a variety of benefits to employees, including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation or sick time.
The estimated salary range for this role is $16 per hour.
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to FTADAAA@conduent.com. You may also click here to access Conduent's ADAAA Accommodation Policy.
At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.