QSS Service Manager - Qcells

POSITION DESCRIPTION:

The QSS Service Manager is responsible for providing day-to-day coordination with the post-design process and construction for the installation, maintenance, alteration, repair, and/or replacement of Qcells’ energy products in the capacity of supervision, mentorship, and guidance. This position reports to the Director, Asset Management & Financial Ops, or another member of senior leadership that the President of the Company may designate. While this employment opportunity is eligible for remote work, hybrid or onsite work may be required for candidates residing within a commutable distance from any of our offices in Irvine, CA; San Francisco, CA; and Teaneck, NJ.

 RESPONSIBILITIES

• Review and approve operations and maintenance activities for QSS’s TPO fleet. 

• Develop KPIs for monitoring and tracking asset performance. 

• Report on performance guarantee liability and fleet performance. 

• Recommend ways to ensure assets perform as expected. 

• Give feedback to the QA/QC team and QSS leadership. 

• Monitor field service durations and completions. 

• Ensure asset records are kept up to date. 

• Special projects as needed. 

• Exercise independent judgment and discretion in the customary and regular management of the installation team to meet departmental goals via appropriate allocation of workload, effectively managing resources, and tracking goals with regards to safety, quality, and efficiency 

• Participate in recruiting, onboarding, and training of new team members 

• Provide professional career development and training for your team including but not limited to, weekly meetings, 1:1 coaching sessions, constructive reviews, supporting and promoting top talent into future leaders 

• Represent Qcells in a professional and responsible manner when communicating with others both inside and outside the company 

• Implement, monitor, and enforce adherence to quality and safety policies including onsite safety and quality audits. Utilize daily reporting tools to ensure jobs are correctly categorized and take ownership of all projects 

• Develop and maintain strong working relationships with peers and stakeholders across the organization. Coordinate the most cost-effective field installation process, construction methods, and materials for all installation projects 

• Collect feedback and work with leadership to address escalations from staff, subcontractors, other departments, and customers in order to maintain exceptional customer experience at all times.  

REQUIRED QUALIFICATIONS

• Bachelor’s degree in a related field with 5-8 years of experience in residential solar operations and maintenance.

• Experience in managing field services. 

• Experience in monitoring residential solar fleet performance. 

• Ability to work cross-functionally.  

• Project management experience. 

• Exceptional Excel and PowerPoint skills. 
• Willingness to travel up to 20% of the time.

Hanwha Q CELLS America Inc. (“HQCA”) is headquartered in Irvine, CA, and handles sales for the North American region. It is a subsidiary of Hanwha Q CELLS Co., Ltd., one of the world´s largest and most recognized photovoltaic manufacturers for its high-performance, high-quality solar cells and modules. It is headquartered in Seoul, South Korea (Global Executive HQ) and Thalheim, Germany (Technology & Innovation HQ). Through its growing global business network spanning Europe, North America, Asia, South America, Africa, and the Middle East, the company provides excellent services and long-term partnerships to its customers in the utility, commercial, government, and residential markets. Hanwha Q CELLS is a flagship company of Hanwha Group, a FORTUNE Global 500 firm, and a Top 8 business enterprise in South Korea. HQCA recently acquired Geli, a leading developer of Energy Management System software for energy storage, solar, and other renewable resources.