QSR Manager - Refuel Market
San Marcos, TX
About the Job
Job Title: QSR Manager
Reports To: Store Manager FLSA Status: Salary Exempt
Type of Position: Full Time Effective
Date: 4/17/2024
Job Summary: As a QSR
Manager, you will be a valuable member of the team. You will support the
restaurant to drive the success of the business. The QSR Manager takes
ownership and responsibility for solving problems; seeks help from others when
appropriate; and is willing to provide help and guidance to others. What we
ask:
•
Ensure our customers have a great guest experience, by ensuring our products
are hot, fresh and delicious.
•
Supervise and train employees in the restaurant.
•
During your shift you will maintain the restaurant to company standards by
making sure the grounds, equipment, and the overall facility are well
maintained.
•
Ensure that employees are clean and neat in appearance.
•
Personally demonstrate that customer needs are the highest priority.
•
Ensure food safety, quality and accuracy of orders.
•
Resolves customer complaints quickly while maintaining positive customer
relations.
QSR Manager
Essential Job Duties and Responsibilities:
Human Resources
·
Responsible for recruiting and hiring hourly QSR team
members, and ensure store is adequately staffed.
Financial
·
Monitors and proactively minimizes perishable food
waste.
·
Responsible for overall profitability of QSR location
including sales, gross profit dollars and margins, shrink, payroll, and
expenses.
QSR Manager
Required
Knowledge, Skills, and Abilities:
·
Ensures cleanliness of the property (restrooms,
floors, coolers, kitchen, front counter, back-office, dining area, fountain
area, sidewalk entrance etc.)
·
Conducts oneself as a role model within established store
decorum guidelines as defined in training
·
Observes food quality, service, cleanliness, food presentation
levels throughout day and provide coaching, direction, assistance as needed
·
Ensure all employees are upholding strict food safety
standards
·
Navigate customer complaints with grace and escalate
complaints as necessary to the District Manager if unresolved
·
Perishable products are to be properly rotated and stored
to maintain freshness, avoid cross contamination, and minimize spoilage
·
Train each new employee in the existence and proper use of
the Open Door Policy
·
Submits maintenance requests in Mpulse in a timely manner
·
Coaches and develops Sales Associates & Assistant
Manager
·
Conducts performance reviews on a regular basis and
recommends merit increases for subordinate employees when applicable
·
Conducts job-specific performance interviews with employees as
needed to improve job performance within guidelines defined in training
·
Attends Manager trainings as required by the Company
·
Assists with recruiting efforts (guides interested persons
on how to complete the application process, conducts interviews), and tracks
active applicant progress and ensure new hires complete onboarding
·
Staffs store with the required number of employees to operate at
budgeted hours without overtime or over budget exceptions
·
Responsible for controlling inventory to attain and maintain
inventory shortage performance (at less than 1.0% short to merchandise
sales) monthly
·
Compiles, inputs, reconciles, and balances each component of the
daily close out paperwork and complete end-of-the-day accounting by 8:00am
·
Conduct a minimum of one cash audit weekly
·
Strictly follow and enforce the Vendor Check In
policy and personally count all merchandise received into the store
·
Ensures up-to-date menus and promotional marketing are
executed in a timely manner
·
Monitors and proactively minimizes perishable food waste
Education and
Experience:
·
Food Service Experience: 2+ years of
proven success in food service operations
·
Knowledge of operations within restaurant foodservice,
convenience, or grocery retail food programs.
·
Experience with food safety, menu labeling and FDA guidelines.
·
Understanding the retail customer is a must. Preferably within convenience, grocery, or
QSR.
Supervisory Responsibilities:
·
Ensures new team members complete orientation and
training (per both Refuel and QSR brand onboarding requirements) and have
necessary certifications up to date (Food Handlers, etc.)
·
Conducts formal performance reviews with team members
on an annual basis, provides regular, ongoing feedback.
Working
environment and physical requirements:
·
Prolonged
periods of standing, bending, lifting of merchandise.
·
Must be
able to lift up to 50 pounds at times.
At-Will Employment: This
position is at-will, which means that either the employee or the Company may
terminate employment at any time, with or without advance notice, and with or
without cause.
EEO Statement: Refuel is an
equal opportunity employment employer to all applicants and team members. Refuel does not unlawfully discriminate on the bases of race, color, creed, religion, gender (including pregnancy, childbirth or related
medical conditions), national
origin, ancestry, age, physical or mental disability, medical condition including
genetic characteristics, or any information based on genetic background, family-care status, veteran
status, marital status,
sexual orientation, gender identity or gender expression where a person’s gender-related appearance and behavior may not be stereotypically associated with the person’s assigned
sex at birth, or any other consideration made unlawful by
federal, state, or local laws.
The
job duties, responsibilities, requirements, and aspects stated in this job
description are not meant to be exhaustive.
Additional job duties not listed here may be required. Further, the Company may change or add the
job duties, responsibilities, requirements, and aspects listed here at any time
in its sole and final discretion.
#WSSTX
At Refuel, we want to change your view of what to expect from a convenience store. We are investing in technology and building innovative stores to be the brand you trust – for everything you need.