QA Testing Specialist II - America First Credit Union

Responsible for designing, developing, and executing test plans for diverse software projects within the organization.  These projects include all new and updated internal software development from multiple development teams, report writing, and member communication.  Responsible for delivering accurate, defect-free software through the software development lifecycle.   Analyze new software as well as changes to existing applications.  Uses knowledge of business rules, user needs, and system architecture to assist business owners and developers in project design and planning.  Defines test cases to ensure quality, accuracy, and usability of the credit union's systems.  Understands development and testing in an agile framework and how to organize testing to enable DevSecOps to succeed.

Organizes testing to meet requirements and assist in project management.  Utilizes knowledge of credit union reporting and imaging tools, as well as SQL database queries, to provide testing data and resources.  Documents requirements, test plans, test results, defects, and corrections for audit purposes.  Provides expertise, training and assistance for QA team and other testing personnel.  Responsible for verifying accuracy in system reporting and member statements.  Provides support and professional, high quality, service to members as well as branch and department employees.

1. Executes and improves effective test planning processes

a. Executes the scoping, planning, and scheduling of testing activities and resources for various projects
b. Develops and documents manual test scripts to effectively test new and existing applications
c. Updates and improves detailed test plans, including test scenarios, test steps, and expected results for all functional requirements of the application under test
d. Understands agile and DevSecOps and the role of manual testing in sprints and scrum
e. Liaises with business users, developers, and automation engineers to design and implement manual and automated test cases
f. Leverages industry-leading testing technologies to promote effective and efficient testing methodologies.
g. Ensures that QA tasks and duties are completed in accordance with established policies, procedures, and Credit Union program requirements

2. Performs with minimal direction the manual testing of new and existing applications

a. Follows all established standards used by Quality Assurance for testing suggesting improvements when possible
b. Coordinates and performs application testing including Functional, Integration, Regression, and User Acceptance testing
c. Works closely with programmers in building and delivering accurate programs
d. Works closely with users in building and delivering useful and useable programs
e. Assists in the analysis phase and development of system processes
f. Works with users and developers to define product requirements
g. Ensures documentation is kept fulfilling all audit requirements
h. Ensures that the department’s mission is followed and supported
i. Coordinates resources needed for Department and User Acceptance Testing as needed

3. Maintains effective coordination, communication, and working relations with Credit Union personnel and with management.

a. Attends meetings involving end users, programming, project management, and other QA personnel
b. Provides expertise, training, and assistance during all phases of project management to inter-departmental personnel
c. Assists branches and related departments in implementing procedures and standards. Answers questions and resolves problems as appropriate
d. Acts as point of contact for project coordination and communications
e. Assists in keeping management informed of area activities and of any significant concerns

4. Assists with development and training of QA personnel and with implementing QA policies and procedures

a. Works with QA manual testers to help ensure that personnel are well-trained, effective, and able to improve
b. Provides expertise, training, and assistance for QA team and other testing resources
c. Provides suggestions and recommendations for QA policies and procedures
d. Identifies training needs and develops appropriate training programs
e. Conducts training sessions and cross-trains as appropriate
f. Executes established operational goals and ensures that organizational-wide plans and programs are complemented and supported
g. Keeps management informed of area activities and of any significant concerns

5. Helps to ensure accurate and precise control of electronic and paper statements and account information.

a. Assists in preparation of monthly statements including statement dates and inserts.
b. Uses teller systems, On Demand reporting, and SQL database queries to gather specific account criteria for monthly statement evaluation.
c. Uses Adobe and other PDF tools to validate statement accuracy.
d. Performs manual and automated calculations to ensure system accuracy.
e. Compares the host system detail to specific individual membership statements.
f. Determines causes for statement rejection and makes specific recommendations to ensure statement accuracy

6. Helps maintain and update templates and standards to ensure accurate and precise documentation is created for entire SDLC lifecycle of testing and validation

a. Updates and uses templates for test planning and test result documentation
b. Improves statement validation test scenarios and plans.
c. Creates test steps including expected results that can be followed by QA and department personnel in testing

7. Related duties as required or assigned.

a. Proofreads and reviews critical mailings for product and information accuracy.
b. Assists with yearly subledger review to validate accuracy of the reports against host system information
c. Keeps work area clean, secure, and well maintained
d. Completes special projects as assigned

Training/Education/Certification:

• High school graduate or equivalent (required)

• Bachelor’s degree in IS-related discipline or an equivalent combination of education, training, and experience.  (preferred)

• 3+ years of combined experience related to IT or Business Process Improvement (preferred)
• ISTQB Foundation Level Certification (CTFL) (preferred)
• Computer related college courses (preferred)
• Additional business coursework (preferred)

Required Knowledge:

• Knowledge of Credit Union policies, procedures, and requirements
• Knowledge and experience with software quality assurance testing concepts
• Experience with Agile development and frameworks
• Experience with Jira, Confluence, Zephyr, ALM, or other test management toolsets
• Experience with test plans, test scripts, and test cases.
• Familiarity with Credit Union applications and processes
• Working knowledge of credit union system architecture
• Working knowledge of database tools and concepts (Oracle, SQL Server, DB2)

Skills/Abilities:

• Well organized
• Attentive to detail
• Good proofreading skills
• Solid communication abilities
• Ability to work flexible hours including weekends and holidays
• Self-starter