QA Support Specialist - Korn Ferry US

About Us

Korn Ferry is a global organizational consulting firm. We help clients synchronize strategy and talent to drive superior performance. We work with organizations to design their structures, roles, and responsibilities. We help them hire the right people to bring their strategy to life. And we advise them on how to reward, develop, and motivate their people.

Our 10,000 colleagues serve clients in more than 50 countries. We offer five core solutions:

• Organizational Strategy
• Assessment and Succession
• Talent Acquisition
• Leadership Development
• Total Rewards

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Job description

Overview of Job Requirement (CONTRACT POSITION)

Quality Assurance / Support Specialist

Join our team for the opportunity to work for a global organizational consulting firm enabling people and organizations to exceed their potential. We operate the organization infrastructure in the cloud using modern managed software services. Our vision for our next platform generation offers a unique opportunity to be part of something special.

The Quality Assurance / Support Specialist position is a member of an internal software development team employed to advance the organization's proprietary software platform. The Quality Assurance / Support Specialist role involves the combined skills of quality assurance, quality control, and testing of enterprise business software. The Quality Assurance / Support Specialist is also a liaison between the software development team and the customer support desk.

Duties

• Quality Assurance: mitigating risk during the software development process

• Quality Control: assessing released software, identifying and isolating any issues that represent lack of alignment between current behavior and end-user needs

• Executing the quality role throughout the software development lifecycle (SDLC):

• Planning: providing quality-related feedback to documented requirements

• Design: development of test plans and test cases, with the goal of assessing and mitigating risk in legacy functionality while validating new and updated features

• Development: partnering with developers to incrementally test deliverables; utilizing and optimizing test scripts, procedures, and strategies to validate deliverables, assuring final integrated solution aligns with requirements and production usage

• Delivery: participating with devops engineers and developers to deploy software to Production, with emphasis on maximizing reliability and repeatability

• Operate: customer support ticket management, RMI duties, and security patch testing

• Identifying and recommending solutions for improving software quality in all SDLC phases ("shifting left")

The desired candidate will have the following qualifications:

Technical Skills

• Familiarity with tools for project tracking: e.g. Dashboards, Wiki, Boards (Microsoft Azure DevOps is a plus)

• Experience utilizing Test Plans, Epics, Features, User Stories, and Work Items to break down work for planning and dependency assessment

• Microsoft Office tools: Outlook, Word, Excel, PowerPoint, Teams, and SharePoint

• Experience with Postman the API platform testing tool

• ServiceNow change request and support ticketing system or equivalent

• Knowledge and practical experience with full-stack software testing / troubleshooting

• Authoring test reports targeted to technical, product, and business stakeholders

Experience

• Minimum 8 years experience in support, testing, configuration, and delivery of software systems, with a minimum of 4 years in a quality assurance specialist role

• Hands-on experience with project management software such as Microsoft Azure DevOps: using Dashboards, Wiki, Boards, Test Plans, Epics, User Stories, and Work Item management

• Successfully delivered medium to large projects with engagement across all phases of the SDLC: plan, develop, deliver, and operate

• Demonstrated success working in a fully remote and unsupervised work environment

Education Qualification

• Bachelor's or Master's degree in Information Technology or Computer Science from an accredited college, or equivalent practical work experience

Experience with Standards / Certifications (helpful, not mandatory):

• Certified Software Quality Analyst (CSQA)

• Certified Associate in Software Testing (CAST)

• ISO software standards for security and data management

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Internal Mobility at Korn Ferry

If you currently work for Korn Ferry or one of our affiliates, you must be eligible to apply for a different position within Korn Ferry to use the Careers Site. If you accept such a position, your benefits programs and Human Resources policies may change. Please consult with your HR contact for the new position concerning application eligibility, including any immigration/visa needs, benefit programs, and HR policies applicable to that position.

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Korn Ferry is an Equal Employment Opportunity/Affirmative

Action Employer - Minority/Female/Disability/ Veteran

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or veteran status or any other characteristic protected by federal, state, or local law.

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If you are a resident of New York, Colorado, California, Washington, Hawaii, District of Columbia, New Jersey, Maryland, Illinois, Massachusetts, Vancouver, British Columbia, Manitoba, New Brunswick, Newfoundland, Nova Scotia, Ontario, Quebec, Saskatchewan" please click here for remote opportunities with Korn Ferry in your state/province.

Reference Job Id: 19788

#LI-DNI

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