QA Manager - Alchemy Systems, L.P.

The Austin American Statesman has named Alchemy one of Austin's Top Workplaces nine years in a row, and BuiltIn has named Alchemy one of the top digital companies in Austin.

Intertek Alchemy (alchemysystems.com) provides a complete training, reinforcement, and compliance solution that assures manufacturing workforces have the right knowledge and confidence to perform their job correctly and efficiently. Alchemy partners with companies of all sizes to consistently engage their workforces and build a strong culture of safety and quality. More than 3,000,000 workers at 50,000 locations use Alchemy's integrated programs.

Intertek Alchemy is actively seeking a Quality Assurance Manager to join the Product Engineering team in Austin, Texas or remotely. The QA Manager will:

• Be responsible for the Quality of products and leading a team of automation and manual quality engineers
• Interact with management and the business, on critical matters that require negotiation
• Contribute to the specific vision and strategy initiatives for QA, recognized as an influential leader at Alchemy

This role is responsible for leading the Quality team through full lifecycle of work from test planning to test execution and metrics for the quality of desktop and web applications. This position will formalize a QA practice, creating standards, measurable value, and delivering quality software to market using industry recognized agile methodologies and best practices.

This is a personnel management position and someone with that experience is desired. A Senior QA Engineer with proven leadership and influence experience will be considered.

REPORTING STRUCTURE

This position reports to Vice President of Product Engineering.

ESSENTIAL JOB DUTIES AND RESPONSIBLITIES

Listed examples are illustrative and representative of the tasks required of this position and are not intended to be complete or exclusive. Duties may include the following:

• Organization Leadership: Manage budget, expenses, and capital costs. Review schedules and balance load across products and agile teams. Make customer and department-wide presentations.
• Team Leadership: Manage QA Engineers who support multiple products on multiple agile teams. Attract, develop, and retain capable individuals. Cultivate high performing teams. Provide the active coaching needed to advance individual skills and career development. Support the self-organization of the team. Provide freedom and safety so that individuals and teams are free to innovate, experiment, and even fail on occasion.
• Quality Assurance Strategy: Develop and implement a QA strategy that aligns with company goals and ensures delivery of highest value and quality products. Implement and ensure adherence to QA best practices and standards. Drive and execute automation strategy.
• Process Improvement: Continuously evaluate and enhance QA processes to streamline workflows, improve efficiency, and drive excellence in product quality. Support teams to remove systemic impediments and implement continuous improvement backlog items. Foster relentless improvement.
• Test Planning and Execution: Develop test plans, test cases, and execute testing activities to identify and resolve defects, ensuring the reliability and functionality of our products. Support teams in problem identification, root cause analysis, and decision-making. Create and present options with recommendations. Assess and proactively communicate risks.
• Collaboration: Work closely with cross-functional teams, including development, product management, and customer support, to ensure seamless communication and collaboration throughout the product lifecycle. Leverage a customer-centric mindset. Establish the right relationships with customers to create the right test cases.
• Foster an Environment of Transparency: Create an environment where the 'facts are always friendly'. Keep Work in Process (WIP) backlogs and information radiators fully visible to all. Communicate openly and honestly with all stakeholders. Value productivity, quality, transparency, and openness over internal politics.
• Metrics and Reporting: Establish and track key quality metrics, providing regular reports to stakeholders on the status of product quality, testing progress, and issue resolution.
• Drive Built-in Quality: Understand, teach, and encourage the skills needed to support the development of high-quality solutions. Foster a QA Community of Practice
• Perform other duties as required.

ESSENTIAL RQUIREMENTS AND QUALIFICATIONS

• 8 years experience in a Quality Assurance role or other closely related discipline.
• 2 years in a senior QA role.
• 2 years providing QA leadership and mentoring other QA engineers.
• Proven experience implementing a new process.
• Experience with cloud and on-prem software products.
• Experience creating test plans and test cases, and executing testing.
• Experience building automation frameworks.
• Strong knowledge of software QA methodologies, tools, and processes.
• Hands-on experience with automated testing tools, such as ConceptJS, Selenium, Postman, and Appium.
• Experience as a member of a Scrum team.
• Solid understanding of Agile/Scrum methodologies.
• Model Intertek's 10X Energies at all times within the work place, practicing business the right way
• Be aware of, and adhere to, safety practices and policies to ensure your own safety, as well as the safety of others who may be affected by your actions at work
• Ability to work in fast-paced, multi-tasking environment with shifting priorities and demanding deadlines
• Must be detailed-oriented and able to effectively prioritize and organize workload, with efficient time management
• Ability to communicate and interact effectively in verbal written and presentation formats
• Must possess the fundamental technical and administrative skills required to perform the job duties
• Must be customer focused and quality driven
• Ability to travel as business needs dictate

PREFERRED REQUIREMENTS AND QUALIFICATIONS

• Proven experience as a QA Manager or in a similar leadership role, including direct HR management experience (e.g., performance review, hiring, and termination responsibilities).
• Experience with a staff growth period, and comfortable with re-alignment to changing goals.
• Working in an Azure or AWS environment and knowledge of REST and SQL.
• Experience with Learning Management software.
• Knowledge of applicable data privacy practices and regulations (PCI, PII, PHI, HIPAA, GDPR, ADA, etc.).
• Use of SAFe or another scaled agile methodology.
• Experience testing mobile native or cross-platform apps.
• Bachelor's degree

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Why work at Intertek?

Intertek is a world leader in the $250 billion Quality Assurance market, with a proven, high-quality business model and a global network of customer-focused operations and highly engaged subject matter experts. At Intertek, we exercise our spirit of innovation, the passion of our people and our unmatched customer commitment to realize our purpose of making the world an ever better, safer, and more sustainable place for all. Learn more about Our History and What We Do .

What we have to offer:
When Working with Intertek , you can expect salary and benefit package competitively placed within the local market, including medical, dental, vision, life, disability, 401(k) with company match, tuition reimbursement and more.

Intertek is a drug-free workplace. As a condition of employment, certain positions may be required to pass a pre-employment drug test based on the type of work that will be performed.

Intertek believes that Our People are our strongest tool for success. We are an Equal Opportunity Employer and do not discriminate against applicants due to veteran status or on the basis of disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, or gender identity.

For individuals with disabilities who would like to request an accommodation, or who need assistance applying, please email hr.eeo@intertek.com or call 1-877-694-8543 (option #5) to speak with a member of the HR Department.Intertek is a leading Total Quality Assurance provider to industries worldwide. Our network of more than 1,000 laboratories and offices in more than 100 countries, delivers innovative and bespoke Assurance, Testing, Inspection and Certification (ATIC) solutions for our customers' operations and supply chains. Working at Intertek means joining a global network of state-of-the-art facilities and passionate people who deliver superior customer service with a purpose of bringing quality, safety, and sustainability to life.