PUDO Attendant - Iconma
Foster City, CA
About the Job
Our Client, an AV Manufacturing company, is looking for PUDO Attendant for their Foster City, CA location
Responsibilities:
Requirements:
Why Should You Apply?
As an equal opportunity employer, ICONMA provides an employment environment that supports and encourages the abilities of all persons without regard to race, color, religion, gender, sexual orientation, gender identity or express, ethnicity, national origin, age, disability status, political affiliation, genetics, marital status, protected veteran status, or any other characteristic protected by federal, state, or local laws.
Responsibilities:
- As a PUDO Attendant, serve as the real-time, in-person human point of contact for Client Employee Riders at designated areas, including providing badge authentication, hailing vehicles, performing light crowd control, and assisting the rider on next steps in the event of a service disruption or emergency. Beyond expertise in customer service execution, this role requires exceptional empathy, patience, and a relationship-oriented mindset.
- Uphold a safety-centric, inclusive, and open-communication culture
- Greet passengers and provide them with a warm and welcoming experience
- Authenticate riders via badge scanners
- Hail Client vehicles back and forth between locations
- Communicate with cross-ops partners via vehicle slack threads
- Light crowd control
- Service status communications
Requirements:
- 2+ years of experience in customer service, retail, or another customer-facing role
- Excellent communication and interpersonal skills
- Customer-focused with a strong commitment to providing a positive experience
- Attention to detail and ability to follow protocols accurately
- Proactive mindset and resourcefulness
- Schedules may change based on business needs
- Experience in high-stress situations, including knowledge of de-escalation techniques
Why Should You Apply?
- Health Benefits
- Referral Program
- Excellent growth and advancement opportunities
As an equal opportunity employer, ICONMA provides an employment environment that supports and encourages the abilities of all persons without regard to race, color, religion, gender, sexual orientation, gender identity or express, ethnicity, national origin, age, disability status, political affiliation, genetics, marital status, protected veteran status, or any other characteristic protected by federal, state, or local laws.
Source : Iconma