PubSec Field Inside Account Executive - Higher Education - SHI International Corp.

Job Summary

The PubSec Field Inside Account Executive - Higher Education’s purpose is to build a book of business and sell to SHI’s customers within an assigned territory within Public Sector. The PubSec Field Inside Account Executive - Higher Education will profile accounts through cold calling and prospecting while developing and maintaining customer relationships in their territory.   

This position is required to report to the SHI Austin, TX or Somerset, NJ office location as determined by SHI management.

About Us

Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $14 billion global provider of IT solutions and services.

Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 6,000 of them. If you join our team, you’ll enjoy:

• Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
• Continuous professional growth and leadership opportunities.
• Health, wellness, and financial benefits to offer peace of mind to you and your family.
• World-class facilities and the technology you need to thrive – in our offices or yours. 

Responsibilities

Include, but are not limited to:  

• Profile accounts through cold calling and prospecting  
• Establish and develop customer relationships via email, phone, and in-person meetings within assigned book(s) of business  
• Help customers select, deploy and manage various aspects of their IT environment  
• Quote and place orders based on customer requests  
• Grow existing active buying accounts through profiling and managing projects through the entirety of the sales cycle  
• Consistently hit daily and monthly activity goals: monthly meetings, monthly pipeline additions, and daily dials and talk time  
• Retire monthly/quarterly production quota  
• Facilitate customer meetings by proactively reaching out to customers and pre-scheduling the meeting with SHI internal resources  
• Acquire and manage the IT needs of medium to large businesses while providing customers with a best-in-class customer experience   
• Collaborate and co-sell with SHI internal resources  
• Resolve customer inquiries, determine customer pain points and offer solutions to solve customer IT challenges  
• Utilize internal sales tools, including our customer relationship management (CRM), Public Sector resource planning and quote creation tool  
• Provide customers insight around industry leading technology and IT trends  
• Keep updated on product and industry knowledge  
• Master SHI systems and tools for quoting, ordering and sourcing  
• Attend product and sales trainings as required  

Qualifications

• Completed Bachelor’s Degree (College/University) or relevant work experience required  
• A minimum of 2 years of Customer Service and/or Inside Sales Experience  
• Proficiency in business productivity tools (Microsoft) - Outlook, Word, Excel, PowerPoint  

Required Skills

• Ability to cold call and create new business  
• Ability to grow existing customer relationships  
• Ability to learn new concepts and processes quickly  
• Experience managing account portfolios.  
• Passion for customer outreach and delivering a personalized customer service experience  
• Desire to learn and a successful track record  
• Superior organization skills and project/time management abilities  
• Strong communication and presentation skills  
• A linear, logical thinking style with ability to break down and solve difficult problems  
• Excellent communications skills with ability to simplify and explain complex problems to stakeholders  
• Emotional intelligence, flexible work style, and excellent diplomatic skills across all levels of the organization  
• Ability to give and receive constructive feedback

Additional Information

• The estimated annual pay range for this position is $50,000 - $75,000 which includes a base salary and commission. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.  
• Equal Employment Opportunity – M/F/Disability/Protected Veteran Status