Public space houseperson - Sheraton Metairie New Orleans Airport

 Job Description Rooms Department

DEPARTMENT: Housekeeping

REPORTS TO: Housekeeping Manager STATUS: Non-Exempt ____________________________________________________________________________

The Public Space Houseperson is responsible for maintaining high standards in all assigned lobby areas, public restrooms, special cleaning assignments and performing Room Attendant duties as necessary.

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Education & Experience: • High School diploma or equivalent and/or experience in a hotel or a related field preferred. • Must have a valid driver’s license for the applicable state (property specific). ____________________________________________________________________________________________

Physical Requirements: • Flexible and long hours sometimes required. • Medium work – Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or up to 20 pounds of force constantly to lift, carry, push, pull or otherwise move objects. • Ability to stand during entire shift. ____________________________________________________________________________________________

Mental Requirements: • Must be able to convey information and ideas clearly. • Must be able to evaluate and select among alternative courses of action quickly and accurately. • Must work well in stressful, high-pressure situations. • Must maintain composure and objectivity under pressure.

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PUBLIC SPACE HOUSEPERSON QUALIFICATION STANDARDS DUTIES & FUNCTIONS JOB SUMMARY Job Description Rooms Department Essential: • Approach all encounters with guests and employees in a friendly, service-oriented manner. • Maintain regular attendance in compliance with Expotel Hospitality Service standards, as required by scheduling, which will vary according to the needs of the hotel. • Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag when working. • Comply at all times with Expotel Hospitality Service standards and regulations to encourage safe and efficient hotel operations. • Maintain a warm and friendly demeanor at all times. • Employees must at all times attentive, friendly, helpful and courteous to all guests, managers and fellow employees. • Use proper two-way radio etiquette when communicating with other employees. • Practice safe work habits to ensure safety to guests, fellow employees and self. • Handle items for “Lost and Found” according to the hotel standards. • At the end of the shift, turn in all keys and assignment sheets to the Housekeeping Office. • Report maintenance issues to Housekeeping Supervisor/Manager. • Be familiar with correct guestroom cleaning procedures to assist if needed. • Deliver any clean linen to assigned sections, if necessary. • Pick up Room Attendant’s dirty linen or trash as needed. • Before leaving, collect all trash from the service landings and take to/dispose in outside trash dumpsters, per hotel procedures. • Vacuum guest corridors. • Keep hallways, public areas and closets neat and organized. • Maintain cleanliness and sanitation in public restrooms. • Adhere to the schedule for project cleaning of public areas. • Maintain the stairwells to hotel standards. • Keep ash urn clean and filled with sand. Marginal: • Attend meetings/training as required by management. • Perform other duties as requested by management.