Public Safety System Specialist (Re-Opened) at Deschutes County

ABOUT THE JOB:
The Public Safety Systems Specialist position provides technical support for 9-1-1 Service District emergency communications systems users; prioritizes request for service, defines problems, identifies and isolates errors and implements technical solutions to solve problems; performs work within scope of authority and training; duties may vary according to job assignment. The qualified candidate for this position will need to be able to communicate effectively verbally and in writing and establish cooperative working relationships with co-workers, District partner agencies, and other regional government agencies.  This position is a member of a central technical support team that works collaboratively with users and team members to achieve successful technical outcomes.

What You Will Bring: 
Knowledge of or experience with:

• Networked computer system environments and peripheral device capabilities.
• Installing, repairing, and maintaining computer software, hardware, and peripherals.
• Working in a collaborative, service desk and technical team support role.
• Troubleshooting techniques for communications equipment and software applications.
• Knowledge of network fundamentals.
• Workstation applications, operating systems, SaaS environments, active directory, DNS, etc.
• Identity management in a Microsoft Active Directory environment.

• Analyzing, inspecting, and diagnosing equipment and system malfunctions, troubleshooting computers and software applications, and determining effective solutions.
• Maintaining, adjusting, and repairing equipment to meet technical performance standards.
• Installing, configuring, testing, operating, and managing communications network systems and equipment.
• Operating and maintenance standards for a variety of complex computer and communication systems and software applications.
• Operating electronic test equipment, analytic tools, and specialized hand tools.
• Diagnosing and resolving problems in a technical environment with interlinked and changing priorities.
• Responding professionally, effectively, and efficiently to customer service requests.
• Working in a fast paced, high stress environment.
• Establishing and maintaining cooperative working relationships with co-workers, District partner agencies, and other regional government agencies.
• Demonstrate courteous behavior when interacting with visitors and district staff.
• Promote district goals and priorities and comply with all policies and procedures.
• Maintains and enforces all aspects of security and confidentiality of records and information.
• Communicate effectively verbally and in writing.

Minimum Qualifications

• Associates Degree in Computer Science, Information Technology, Electrical Engineering, Electronics, or related field;
• AND three years' experience in the operation, maintenance, and application of communications systems; 
• OR any equivalent combination of military technical school, training, education, and work experience that provides the required skills and knowledge to perform the job.  

• Knowledge and experience in analyzing, inspecting, and diagnosing equipment and system malfunctions, troubleshooting computers and software applications, and determining effective solutions.
• Assessing customer support needs, and implementing effective solutions.
• Knowledge of state and federal laws and regulations governing management of emergency communications services.
• Knowledge of public safety communications principles, practices, methods, techniques, and equipment.
• Knowledge of cybersecurity best practices, principles and technologies.
• Knowledge of Criminal Justice Information Services (CJIS) best practices for data security, storage, information transmission and retention.
• Knowledge of phone systems, including VOIP phones.