PSC Registration Rep - Integrated Resources, Inc
Memphis, TN 38125
About the Job
Job Description: Summary
Responsible for all PSC (Patient Service Center) front office duties. This function includes and is not limited to: Customer service, data entry, insurance billing and payments, problem resolution, following HIPPA regulations, and ordering office supplies. May provide support at several locations.
Duties and Responsibilities
" Greet customers appropriately. Treat all customers in a courteous manner.
" Assists patients with kiosk sign-in, and ensures accuracy of same.
" Contacts clients to obtain patient orders.
" Handles customer inquiries.
" Reads, understands, and complies with departmental policies, protocols and procedures: (i.e. Procedure Manuals, Safety Manual, Compliance Manual, Employee Handbook, Quality Assurance Manual).
" Performs basic clerical duties, i.e. filing, faxing, preparing mail, some data entry.
" Demonstrates organizational commitment and values of ***.
" Adheres to departmental and company policies.
" Reports on time to work, following attendance guidelines.
" Answers the telephone in a friendly and helpful manner, by incorporating the company name, self-identification and a helpful statement.
" Use established protocols for reporting customer complaints.
" Ensures that HIPPA Compliance regulations are followed; uses test translation tables.
" Completes all required training.
" Assists with stocking of supplies.
" Other duties as required to meet the customer requirements.
" Completes special projects as requested by supervisor or manager.
Job Qualifications
Required Work Experience:
" One year customer service experience
Preferred Work Experience:
" Keyboard/data entry and PC experience
Physical and Mental Requirements:
" Prolonged standing/sitting
" Able to lift up to 25 pounds; carrying up to 15 pounds for several minutes at a time.
" Talking
" Vision - requires constant mental visual attention to details.
" Walking
" Balancing Bending/Kneeling
" Pushing/Pulling
" Reaching/Twisting Key word search: data entry operator clerk typist keyboarding front office receptionist clerical receptionist medical customer service representative
Knowledge:
" Medical Terminology helpful, not required
Skills:
" Must be flexible and available based on staffing requirements; weekends, holidays, and overtime.
" Must have strong communication skills. Able to speak clearly and effectively communicate to customers and peer groups.
" Demonstrates good organization, communication, and interpersonal skills.
" Capable of handling multiple priorities in a high-volume setting.
" Able to make decisions based on established procedures and exercise consistent, independent, sound judgment.
Education:
High School Diploma or Equivalent Required
Additional Job Details:
Responsible for all PSC (Patient Service Center) front office duties. This function includes and is not limited to: Customer service, data entry, insurance billing and payments, problem resolution, following HIPPA regulations, and ordering office supplies. May provide support at several locations.
Duties and Responsibilities
" Greet customers appropriately. Treat all customers in a courteous manner.
" Assists patients with kiosk sign-in, and ensures accuracy of same.
" Contacts clients to obtain patient orders.
" Handles customer inquiries.
" Reads, understands, and complies with departmental policies, protocols and procedures: (i.e. Procedure Manuals, Safety Manual, Compliance Manual, Employee Handbook, Quality Assurance Manual).
" Performs basic clerical duties, i.e. filing, faxing, preparing mail, some data entry.
" Demonstrates organizational commitment and values of ***.
" Adheres to departmental and company policies.
" Reports on time to work, following attendance guidelines.
" Answers the telephone in a friendly and helpful manner, by incorporating the company name, self-identification and a helpful statement.
" Use established protocols for reporting customer complaints.
" Ensures that HIPPA Compliance regulations are followed; uses test translation tables.
" Completes all required training.
" Assists with stocking of supplies.
" Other duties as required to meet the customer requirements.
" Completes special projects as requested by supervisor or manager.
Job Qualifications
Required Work Experience:
" One year customer service experience
Preferred Work Experience:
" Keyboard/data entry and PC experience
Physical and Mental Requirements:
" Prolonged standing/sitting
" Able to lift up to 25 pounds; carrying up to 15 pounds for several minutes at a time.
" Talking
" Vision - requires constant mental visual attention to details.
" Walking
" Balancing Bending/Kneeling
" Pushing/Pulling
" Reaching/Twisting Key word search: data entry operator clerk typist keyboarding front office receptionist clerical receptionist medical customer service representative
Knowledge:
" Medical Terminology helpful, not required
Skills:
" Must be flexible and available based on staffing requirements; weekends, holidays, and overtime.
" Must have strong communication skills. Able to speak clearly and effectively communicate to customers and peer groups.
" Demonstrates good organization, communication, and interpersonal skills.
" Capable of handling multiple priorities in a high-volume setting.
" Able to make decisions based on established procedures and exercise consistent, independent, sound judgment.
Education:
High School Diploma or Equivalent Required
Additional Job Details:
Source : Integrated Resources, Inc