PS Outpatient Svcs. Specialist- Rose Park Clinic at University of Utah
Salt Lake City, UT 84112
About the Job
PS Outpatient Svcs. Specialist- Rose Park Clinic
Job Summary
This position will be located at the Rose Park Dental Clinic in Salt Lake City and is a benefits-eligible position including: retirement, medical, dental, vision and life insurance options, retirement, generous paid time off accruals, tuition reduction and free public transportation. We recognize the value our team members bring to our organization; our culture is one of continuing education and constant growth with potential opportunities for advancement.
The Outpatient Services Specialist provides exceptional care for our patients and guests by offering them professional service and creating a memorable patient experience. The incumbent accurately and professionally handles all front desk operations including, but not limited to all phases of the patient registration, scheduling, and payment collection processes. The core responsibilities of this role maximize efficiency through facilitating and ensuring the accuracy of the information flow between patients, dental staff, and other various departments.
As a member of the School of Dentistry team, you are expected to form positive and productive relationships with peers, students, and leadership to support the mission, vision, values, and PROMISE standards of the organization. You are expected to encourage and foster a supportive and compassionate environment for all patients, students, faculty, staff, and the communities we serve.
Responsibilities
Disclaimer
This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job. Employees may be required to assist in other areas of the clinic as needed.
Essential Functions
1. Schedules patient appointments and contacts patients for rescheduling, missed appointments and appointment reminders.
2. Assists patients with automated medical record access, as needed.
3. Corresponds with patients, providers and staff in person and via email, phone, and electronic medical records in a confidential, professional manner using empathy, tact, and diplomacy.
4. Completes patient check-in and check-out processes by reviewing accounts and other compliance-related documents for completeness and accuracy. Obtains and documents missing information required for registration.
5. Adheres to standards set by OSHA, HIPAA, FERPA, CODA, and other standards.
6. Verifies charges are entered into Epic. Collects all necessary co-pays, deductibles, and co-insurance, as needed and reconciles cash against daily charge and cash reports. . Verifies patient benefits and eligibility, when needed.
7. Maintains accurate and orderly patient medical records ensuring all paperwork is scanned into Epic. Maintains and utilizes work-lists, including reminder calls, waitlists, referrals, and insurance verification.
8. Responds to questions regarding account status and concerns. Resolves billing or charge disputes or forwards problem accounts to the appropriate individual for resolution.
9. Assists in the orientation, education, and training of dental students, residents, and staff on clinical procedures and protocols.
10. Participates and contributes in committees and discussions regarding clinic operations, protocols, and/or quality assurance.
Knowledge / Skills / Abilities:
Minimum Qualifications
service experience, or equivalency (one year of education can be substituted for two years of related work experience).
time of hire may be required in some
areas.
This position is patient-sensitive and must fulfill all associated requirements. We protect our patients, coworkers and community by requiring all patient-sensitive employees to be immunized according to CDC standards and hospital policy. Limited exemptions may be made for documented medical contraindications or religious beliefs that object to vaccinations.
Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.
Disclaimer
This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.
Preferences
Experience with CDT codes may be preferred.One year experience in patient registration, admitting or related work may be preferred
Dental office experience preferred
Epic experience preferred
Bilingual in Spanish preferred
Special Instructions
Requisition Number: PRN40186B
Full Time or Part Time? Full Time
Work Schedule Summary: Monday – Friday, hours may vary depending on clinic needs.
Department: 01478 - SOD - EDUCATION
Location: Other
Pay Rate Range: $16.90- 20.45
Close Date: 1/24/2025
Open Until Filled:
To apply, visit https://utah.peopleadmin.com/postings/173223
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