PS Engineering Senior Manager - NCR VOYIX

About NCR VOYIX


NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction technologies, turning everyday consumer interactions into meaningful moments. Today, NCR VOYIX transforms the stores, restaurants and digital banking experiences with cloud-based, platform-led SaaS and services capabilities.




Not only are we the leader in the market segments we serve and the technology we deliver, but we create exceptional consumer experiences in partnership with the world’s leading retailers, restaurants and financial institutions. We leverage our expertise, R&D capabilities and unique platform to help navigate, simplify and run our customers’ technology systems.




Our customers are at the center of everything we do. Our mission is to enable stores, restaurants and financial institutions to exceed their goals – from customer satisfaction to revenue growth, to operational excellence, to reduced costs and profit growth. Our solutions empower our customers to succeed in today’s competitive landscape.




Our unique perspective brings innovative, industry-leading tech to all the moving parts of business across industries. NCR VOYIX has earned the trust of businesses large and small — from the best-known brands around the world to your local favorite around the corner.




Job Title: Professional Services Manager


Department: SDS Professional ServicesLocation: Atlanta, USA




NCR looking for an experienced Professional Services Manager to join the NCR Global Retail Professional Services Team. In this key role, you will help build and lead a team delivering Professional Services for NCR Software Defined Store and Edge products. The team is split between Atlanta and Seattle.




You will be managing a team of talented and experienced Engineers, Architects and Technical Project Managers with deep knowledge of NCR software and the surrounding technology landscape.


We are looking for someone with previous experience managing technical staff in a Professional Services environment.




Areas of Responsibility



+ Build the best in class Professional Services delivery team consisting of Engineers, Technical Architects and Technical Project Managers


+ Hands on assistance working with the team, with the delivery of projects


+ Develop the Professional Services delivery practice through the creation of repeatable processes and implementation best practices


+ Develop a culture of accountability within the team


+ Recruit, onboard, train and develop engineers, project managers, consultants and architects, as well as retain them by fostering supportive and collaborative team culture


+ Partner with the sales and other services teams to scope new opportunities and plan delivery


+ Ensuring alignment with peers in other geographies including the EMEA PS team, Support team, Sales team and Engineering team to deliver a consistent customer experience for our clients


+ Provide effort and cost estimates for each implementation and author SOWs


+ Own and manage the overall health and long-term services strategy for customer accounts in the region


+ Effectively manage field escalations and collaborate with various stakeholders to develop positive outcomes


+ Be the player-coach and provide ongoing support to team members during customer engagements


+ Foster collaboration with our product, support, and engineering teams and provide feedback from the field on features and functionality


+ Ability to work with technical and non-technical business owners to get things done





Requirements




The successful candidates must have the following background and skills:



+ 7 + years experience in managing technical Professional Services teams


+ Bachelor’s degree, MBA or Master’s degree preferred


+ In-depth understanding of professional services project delivery


+ Customer-centric thinking and focus


+ Excellent oral communication skills, both face-to-face and via phone


+ Strong detail orientation and listening skills


+ Well-developed time management skills


+ Strong decision making and analytical abilities


+ Demonstrated proficiency in client and internal written communications


+ Willing to travel globally to meet customers and


+ Ability to travel to and from customer sites


+ Passionate and enthusiastic over work; has a can-do attitude



Offers of employment are conditional upon passage of screening criteria applicable to the job




EEO Statement


Integrated into our shared values is NCR Voyix’s commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.




Statement to Third Party Agencies To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes




“When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain.”





Help us run the world's top brands.




At NCR Voyix (http://www.ncr.com/) , we specialize in turning routine transactions into meaningful connections. With a rich history (http://www.ncr.com/about/history) of innovation, we've been at the forefront of problem-solving through technology. Operating globally in over 30 countries, we lead in Retail, Restaurant, Digital banking, and Payments. Our solutions optimize banking operations, streamline restaurant services, enhance retail interactions, and foster trust through secure payment systems.




We take pride in our strong culture (http://www.ncr.com/about) and a history of providing robust career paths. Come work for a leading technology company where you can grow your career. Join us and be part of revolutionizing transactions across these pivotal industries.