Protection Services Officer II (Full-Time) - Portland Art Museum

Job Description

The Portland Art Museum (referred to as Museum) and PAM CUT // Center for an Untold Tomorrow invites applications for the position of Protection Services Officer II. The Protection Services Officer (PSO) II  is a member of the Protection Services team, which performs a critical role by protecting the safety of visitors, staff and Museum property. PSO II’s work in various locations throughout the Museum including the lobby, control room, Mark building, and patrolling the campus. This role will be cross trained to work in different locations.

Essential Duties & Responsibilities

• Acts as the first responder to disruptive persons on museum properties
• Interacts with visitors in a welcoming manner by assisting with wayfinding and providing information related to the Museum collection, public programs, and events
• Conducts control room operations to include all emergency monitoring systems, intrusion detection systems and camera systems
• Communicate museum policies in a respectful manner
• Resolve conflict using de-escalation techniques and upholding equity and inclusion values
• Safeguard Museum assets, property, equipment, and facilitates against illegal and destructive acts
• Respond to medical related situations and incidents, will administer first aid, CPR, and NARCAN when appropriate (within certification and training limits)
• Operate and monitor the Museum’s security, fire alarm, and closed circuit TV systems
• Respond and remove visitors who are trespassing or exhibit harassment, discrimination, threatening, disrespectful or hostile behaviors
• Communicating with law enforcement, fire departments and emergency medical personnel
• Initiating building evacuations and conducts building sweeps during fire evacuations
• Dispatches PSOs to perform routine tasks and respond to requests for assistance when appropriate
• Initiate important notification functions via phone, email, radio or Alert Media
• Report and document incidents and hazardous conditions with objectivity, respect and an awareness of racial equity and free of assumptions, bias, or stereotypes
• Opening and closing the Museum
• Secures premises and personnel by patrolling internal and external property and access points
• Offsite patrols at locations such as RSG, PAM CUT, storage facilities, etc.
• Responds and investigates security breaches, incidents, and other alarming behaviors
• Provide backup support to lobby PSO
• Assists with training and development of new security staff members
• Loss and found management
• Process mail and oversee shipment and deliveries
• Helps adherence to the “Visitor Agreement to Safe & Inclusive Spaces”  

Secondary or Additional Responsibilities

• Utilize radio for department communications and other technology such as computers, i-Pad, etc
• Attend ongoing training and learning opportunities
• Promote and support institutional equity and inclusion goals
• Maintain confidentiality regarding the Museum’s proprietary information and operations
• Performs other related duties as assigned 

Supervisory Responsibilities

• None 

Institutional Responsibilities 

• Support the Museum’s mission, vision and core values of creativity, connection, equity, learning, accessibility and accountability.
• Contribute to and support the PAM strategic plan, annual priorities, and institutional initiatives such as diversity, equity, inclusion and access.
• Contribute to a positive organizational culture based on mutual respect, a spirit of collegiality, cooperation, and openness to many perspectives.
• Participate in a culture of ongoing learning, collaboration, innovation, creativity, and community engagement.
• Promote equity and inclusion goals and have a “people first” mindset. 

Required Knowledge & Skills 

If you have any questions along the way including wanting to talk about a non traditional career background, please reach out to HR.

• Approachable demeanor with a people-first value
• Basic knowledge of security principles
• Work collaboratively in an equitable and inclusive framework with individuals from a wide variety of backgrounds
• Comfortable dealing with conflict, de-escalation, and confrontation
• Excellent interpersonal and verbal communication skills
• Basic operational knowledge of computers including word processing and email
• Prior security or similar experience in environments that include interactions with people suffering from mental illness and or under the influence of drugs/alcohol
• Effective problem solving skills 

Education, Formal & Informal Experience, Training Required, Certification, Etc.

• Minimum 4 years of experience in security operations, law enforcement, military environment or a related field
• Offsite training for PSO II role must be successfully completed within 90 days
• Current Oregon Department of Public Standards Safety Training (DPSST) Unarmed certification highly preferred or must be obtained within 90 days
• CPR & AED training certification or must be obtained within 90 days
• Experience with use of force continuum
• Experience with access control, CCTV, and fire systems
• Less than lethal or defensive tactics training preferred (i.e. reflex protect spray)
• Experience with de-escalation of hostile and potentially violent individuals
• Must possess and maintain current driver’s license and pass MVR to conduct offsite patrols (exceptions considered)

In order to successfully complete the first 90 day of employment, possession of all the following are required: DPSST, NARCAN training, and First Aid, CPR & AED certification

Job Conditions

• Non-Exempt/Full-Time Status
• Schedule/Hours:
  • Swing Shift: 2:30PM - 11:00PM OR
  • Night Shift: 
    • Week A, 8:00PM - 8:00AM, 3 days (36 hours)
    • Week B, 9:00PM - 8:00AM, 4 days (44 hours)
• Onsite/Not Remote
• Evening hours and must be available to work weekends, holidays, and special events as necessary. This is a 24/7/365 day work environment
• On-call rotation required
• Overtime and weekends required
• Mandatory Security dress code
• Works with emergency equipment including first-aid kits, fire extinguishers, and AED devices
• Will require working outdoors periodically in order to secure the premises  

Physical Activities

• Occasionally lift/push/pull up to 50lbs in emergencies
• Frequently ascends and descends stairs
• Occasionally remains stationary for prolonged periods of time but in an emergency will require rapid movement through the Museum campus
• Occasionally grasping and handling of objects such as pens, computer mouse, and radio
• Frequently talking with colleagues and visitors
• Occasionally operates a computer and other office equipment, such as a phone, i-Pad, and printer
• Frequently listening and communicating to callers on the radio
• Occasionally exposed to inclement weather
• This is not a complete representation of all physical requirements

Benefits

• This role is non-exempt/hourly and full-time
• $2,000 hiring bonus after 6 months of continuous employment
• Budgeted compensation is within pay grade F ($22.26 min - $25.60 mid - $28.95 max), depending on experience
• Shift differentials, for hourly/non-exempt staff, for hours worked onsite within:
  • Evening hours (6:00pm-12:00am) will be paid an additional $1.00 per hour
  • Night hours (12:01am-6:00am) will be paid an additional $2.00 per hour
• Healthcare package: medical, dental, vision, disability, life insurance, 401K match, and flexible spending accounts
• Paid time off: 6 paid holidays, 2 floating holidays, vacation, sick, and bereavement leave.
• Transportation benefits: TriMet / C-Tran / parking reimbursement account or bike to work enrollment
• Museum admission & lectures, programs, and gift shop discounts
• R.E.A.P (Reciprocal Employee Attraction Pass), providing free general admission to local destinations

Application Process for Protection Services Officer II (Full-Time)

In order to be considered eligible, submissions require a resume, four references, and all application questions answered. Incomplete applications will not be considered.

Application materials will be screened and interview candidates will be selected and notified by email. All applicants will be notified once the position is filled. 

Closing date: Open Until Filled

Company Description

Equal Opportunity & Accessibility

The Museum is deeply committed to diversity, equity, and inclusion, both in our hiring practices and in our Museum employee experiences. We strive to foster a mindful and respectful environment in which everyone can be their authentic selves at work and experience a culture free of harassment, racism, and discrimination.

The Museum is an equal opportunity employer, committed to a policy of non-discrimination in employment on any basis including age, sex, color, race, creed, national origin, religion, marital status, sexual orientation, gender identity, political belief, disability or any other legally protected status. We are committed to the full inclusion of all qualified individuals. This commitment ensures that persons with disabilities are provided reasonable accommodations to participate in the application, interview, and hiring process. Alternative formats of this application are available upon request. If reasonable accommodation or an alternative form of this application is needed to participate in the job application or interview process, perform essential job functions, and/or receive other benefits and privileges of employment, please contact Human Resources at hr@pam.org or 503.276.4358.

About the Portland Art Museum and PAM CUT // Center for an Untold Tomorrow

The seventh oldest museum in the United States, the Portland Art Museum is internationally recognized for its permanent collection and ambitious special exhibitions drawn from the Museum’s holdings and the world’s finest public and private collections. The Museum’s collection of more than 50,000 objects, displayed in 112,000 square feet of galleries, reflects the history of art from ancient times to today. The collection is distinguished for its holdings of arts of the native peoples of North America, English silver, and the graphic arts. An active collecting institution dedicated to preserving great art for the enrichment of future generations, the Museum devotes 90 percent of its galleries to its permanent collection.

The Museum’s campus of landmark buildings, a cornerstone of Portland’s cultural district, includes the Jubitz Center for Modern and Contemporary Art, the Gilkey Center for Graphic Arts, the Schnitzer Center for Northwest Art, PAM CUT, and the Confederated Tribes of Grand Ronde Center for Native American Art. With a membership of more than 22,000 households and serving more than 350,000 visitors annually, the Museum is a premier venue for education in the visual arts. For information on exhibitions and programs visit portlandartmuseum.org.

PAM CUT celebrates cinematic storytelling from around the corner and across the globe, embracing artists who want to express themselves in a variety of ways and don’t fit into neat categorization or boxes.

The Portland, Oregon-based organization focuses on pioneering, multi-faceted artists changing for whom, by whom and how cinematic stories are told — and provides support directly to creatives through exhibitions, artist residency, career sustainability programs, ongoing education, and global recognition platforms including programming at its signature spaces at the Portland Art Museum, PAM CUT galleries, and the Tomorrow Theater. 

PAM CUT also serves individuals and communities who want to share experiences through our participatory, ever-evolving, and unbound programming.  Audiences attending PAM CUT programs experience and create cinematic storytelling in many forms including: Film, Series, Audio, Gaming, Animation, Immersive and XR, and more! Learn more at pamcut.org.