Summary

Develops, writes, and edits computer-related technical and administrative documentation and publications by performing the following duties.

Essential Duties and Responsibilities

These include the following but no limited to:

• Researches, develops, and writes content for printed manuals, documentation, and supporting materials for software, hardware, technical procedures, and computer-related services.

• Writes, organizes, enters, and compiles online help files to support end users.

• Prepares and maintains documentation and publications relating to users, systems, programming, operations, products, and services.

• Gathers and researches technical information, including engineering and development information, for use in documentation activities.

• Interviews programmers, engineers, developers, and other technical personnel to become familiar with product technology and development methods.

• Maintains understanding of applications and levels of user proficiency.

• Prepares written documents following standard guideline for technical publications.

• Coordinates layout and organization of documentation.

• Reviews and revises previously created documentation.

• Creates graphical images, flow charts, and diagrams for inclusion in documentation.

• Coordinates with graphics and printing production personnel or vendors to produce documentation.

• Reviews, edits, and proofreads materials written by others.

• Reviews and tests software and hardware for accuracy and consistency with documentation, identifying problems and suggesting revisions.

Supervisory Responsibilities

This job has no supervisory responsibilities.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

• Job Knowledge - Competent in required job skills and knowledge; exhibits ability to learn and apply new skills; keeps abreast of current developments; requires minimal supervision; uses resources effectively.

• Use of Technology - Adapts to new technologies; troubleshoots technological problems; keeps technical skills up to date.

• Design - Generates creative solutions; translates concepts and information into images; uses feedback to modify designs; applies design principles; demonstrates attention to detail.

• Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions.

• Customer Service - Responds to requests for service and assistance; meets commitments.

• Communications - Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed.

• Cooperation - Establishes and maintains effective relations; exhibits tact and consideration; offers assistance and support to co-workers.

• Written Communication - Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively.

• Ethics - Treats people with respect.

• Organizational Support - Completes administrative tasks correctly and on time; supports organization's goals and values.

• Adaptability - Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation.

• Attendance/Punctuality - Is consistently at work and on time.

• Dependability - Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments.

• Initiative - Seeks increased responsibilities; takes independent actions and calculated risks; looks for and takes advantage of opportunities.

• Quality - Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.

• Quantity - Meets productivity standards; completes work in timely manner.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Language Skills

Ability to read, analyze, and interpret common technical journals and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to write speeches and articles for publication that conform to prescribed style and format. Ability to effectively present information to top management, public groups, and/or boards of directors.

Reasoning Ability

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Computer Skills

To perform this job successfully, an individual should have knowledge of Microsoft Office Word Processing software; Design software and Development software