Property Tax Customer Service Representative - CornerStone Staffing
Irving, TX 75063
About the Job
Job Description
CornerStone Staffing is hiring for aCustomer Service Representativewith a Property Tax Services firm inIrving (75063).
This is a permanent position for someone who has a strong foundation with property taxes, mortgage knowledge and/or research skills.
APPLY TODAY!!We have the perfect position for you in Irving!
Required Skills:
1-2 years call center experience
Real estate tax service industry experience
Must be able to type 50 wpm+ (you will be tested)
Must be able to use 10 key by touch (you will be tested)
Microsoft Access proficiency
If Interested:
Apply Online @ www.cornerstonestaffing.com
Select Arlington/Grand Prairie Office
EMAIL: jamies@cornerstonestaffing.com with your name and add TAX CS to subject line
Mention Job #144737 In Your Communication
Pay: $16 - $19 /hr. Based on Experience
Schedule:
MONDAY to THURSDAY, 7AM-7PM CST and Friday 7AM-4PM
Flexibility to work within these hours as schedules can fluctuate
The Call Center Representative ensures that all incoming calls receive professional, courteous, accurate, and timely responses to inquiries regarding property tax matters. The role initiates and follows up on appropriate task research when necessary.
Inbound Calls
Processes a high volume of incoming routine calls
Completes Share fax correspondence received from customers
Provides responsive assistance to homeowner, lender, and third-party calls regarding various tax inquiries for outsourced customers at first resolution
Responds to customer calls and/or email requests and as needed to address questions or concerns
Communicates status of assignments to the Lead or Supervisor
Tax Research
Initiates task research for tax liens/sales, delinquent taxes, duplicate tax payments and proof of payment in response to homeowner inquire
Notates tax bill correspondence received from homeowner on lender system and forward to the appropriate processing team
Returns homeowner calls as necessary, once research is complete
Core Competencies
Possess excellent communication skills, both written and verbal
Ability to work in a fast-paced environment
Ability to work independently and as a team, with minimal direct supervision
Ability to toggle between various lender systems
Ability to retain and recite multiple lender scripts
Maintain a call quality assurance average of 90% or better
To Apply For This Job:
www.cornerstonestaffing.com
Select Arlington/Grand Prairie Office
Click the Apply Online Button
If you are currently registered with CornerStone Staffing, click the Log In button to add yourself as a candidate to this job.
If you are NOT currently registered with CornerStone Staffing, click the Create Account button to complete the application.