Property Supervisor (Natick Soldier Systems Center) - WinnCompanies
South Natick, MA 01760
About the Job
WinnCompanies is looking for a Property Supervisor to join our military housing team at Natick Solider Systems, located in Natick, MA.
In this role, you will be responsible for the day to day community operations, including maintaining community curb appeal, move ins, leasing, move outs and the resident journey. You will provide quality control functions, assist in coordination of subcontracted activities, and/or assist with training and coaching of maintenance staff.
At least 80% of the time, you will be responsible for performing maintenance functions in the community, including rental units, office buildings, residential areas, grounds and parking lots. You will perform general maintenance and repair of building structures and associated mechanical, electrical, plumbing, sanitary systems and equipment.
Additionally, you will be responsible for day to day relationship management with government partners, and you will work closely with the Maintenance Solution Center, Marketing and Communications Manager, and Maintenance staff.
Responsibilities
- Conduct move out assessments with departing residents and assess any charge for damages.
- Administer move-in paperwork and home inspections with residents.
- Serve as the face of The Cadence Communities at Fort Buchanan.
- Conduct neighborhood tours and home showings for qualified potential residents.
- Assist in the inspections of vacant homes and takes appropriate action to prepare the for rent-ready status.
- Resolve and address resident questions, complaints, disputes and other issues.
- Primary escalation point for community management operations.
- Responsible for monitoring curb appeal throughout the community and office and maintaining the cleanliness, housekeeping and general appearance of the office, amenities, models and common areas of the property including trash pick up and enforcing community standards.
- Actively lead in the organization and execution of company-sponsored resident events including social events, educational classes and community programs.
- Respond to service calls, complete COM work and other property maintenance requirements.
- Provide maintenance of property.
- Transport, install and connect stoves, refrigerators, dishwashers and other electrical and gas appliances.
- On-call emergency repairs and completes repairs as directed by immediate supervisor or other organization management representatives.
- Resolution of any maintenance related issues with residents concerning maintenance department and condition of the home.
- Must be able to handle issues of a more sensitive nature requiring a higher level of customer service skills.
- Perform quality control functions for other team members' work or subcontracted work.
- Responsible for managing relationships with government partners and leadership.
- Ensure efficient communication with Government partner of pertinent information.
- Serve as liaison with Installation agencies and leadership.
- Participate in hire, termination, and progressive discipline for maintenance staff. Supervise General Maintenance Technicians.
- May conduct quarterly and annual performance reviews for all direct reports.
- Responsible for overseeing petty cash, creating and managing purchasing functions and other financial functions.
- Ensure compliance with state, federal and military and company policies and procedures. Ensure compliance with contract specifications and company policies and procedures.
Requirements
- High school diploma or GED equivalent.
- 3-5 years of relevant work experience.
- A current vehicle license in good standing and ability meet the driving records standards outlined in the Company Safe Vehicular Operations Policy.
- Direct experience in a maintenance supervisor position.
- Ability to demonstrate advanced competency in carpentry, plumbing, and electrical trades.
- Experience with computer systems, particularly Microsoft Office applications.
- Outstanding verbal and written communication skills.
- Excellent customer service skills.
- Ability to plan, organize and prioritize work and work to deadlines and ability to manage multiple assignments and tasks.
- Ability to address and resolve conflict.
- Leadership skills and an ability to effectively mentor and train other employees.
- Comfortable with resident communication and resident facing functions.
- Ability to adapt successfully to changing situations and environments.
- Sound judgement and discretion.
Preferred Qualifications
- Vocational or technical training in HVAC, carpentry, or electric work.
- EPA, electric, appliance, or general contractor certifications.
Our Benefits:
Permanent full-time US employees are eligible to participate in the following benefits:
- Generous time off policies (including 11 paid holidays (12 for MA employees); Generous Accrued Time Off increasing with years of service; Generous paid sick time; Annual day of service; Floating Holiday)
- 401(k) plan options with a company match
- Various Comprehensive Medical, Dental, & Vision plan options
- Flexible Spending Account, Dependent Care Flexible Spending Account, Health Savings Account options with HSA annual employer contribution
- Long Term Disability and voluntary Short Term Disability; Basic Term Life Insurance and AD&D; optional supplemental life insurance
- Health Expense Reimbursement program (including gym memberships, equipment, and subscriptions)
- Tuition Reimbursement program and continuous training and development opportunities
- Wellbeing program (group challenges, seminars, opportunities to earn points to reduce medical premiums), Employee Assistance Program, & Commuter and Parking Reimbursement options
- Employee Corporate Discount Programs (Verizon Wireless, Home Depot Pro, Staples, and more!)
- Flexible and/or Hybrid schedules are available for certain roles
- Employee Relief Program supporting employees with unexpected hardships that place undue financial stress on them and their families
- To learn more, visit winnbenefits.com
Why WinnCompanies?
A job you can be proud of: WinnCompanies is a nationally recognized leader in apartment community management and development. Our team members are committed to helping people in the communities we serve and making a positive difference in their lives.
A job that challenges you: Our employees are responsible for our growth and success, and we challenge our team members to always be their best in our fast-paced, dynamic and rewarding workplace.
A job you can learn from: We offer multi-faceted leadership and learning opportunities to support our team members' career growth and professional development.
A team that cares: We value teamwork, innovation, diversity and mutual respect. Through our recognition and rewards programs, we're committed to celebrating and uplifting our team members.
About Us:
WinnCompanies is a mission-driven, national business focused on building and operating top quality affordable housing communities for individuals and families of all incomes, including members of the U.S. Armed Forces and their families. Our people are the source of our success – 4,000 team members working together to create the best possible living communities in 24 states, Washington, D.C., and Puerto Rico.
Whether your skills are in operations, maintenance, leasing, compliance, marketing, IT, HR, accounting or finance, there's a role for you at WinnCompanies. Your passion for excellence can help us make a positive impact in the lives of real people every day.
If you are a California Resident, please see our Notice of Collection here.
Current Winn employees should apply through this internal link.
PI243166939
Source : WinnCompanies