Property Operations Manager - Link Apartments® QPN at Flats LLC

Assistant Property Manager/Leasing Manager

Church and State Cleveland, Ohio

Role Summary

The Assistant Property Manager/Leasing Manager plays a pivotal role in the efficient and effective management of our properties, ensuring exceptional tenant experiences, and maximizing occupancy rates and revenue through leasing. This multifaceted position encompasses responsibilities related to leasing, tenant relations, and property administration.

Leasing:

1. Greet and welcome prospective residents and provide them with a tour of the property.
2. Respond to inquiries from prospective residents, providing information about available apartments, lease terms, and amenities.
3. Process lease applications and conduct credit and background checks on prospective residents.
4. Prepare lease agreements, review them with prospective residents, and obtain signatures.
5. Collect and process rent payments and security deposits.
6. Handle resident concerns and inquiries in a timely and professional manner, resolving any issues that arise.
7. Maintain accurate and up-to-date records of lease agreements, move-in and move-out dates, and resident communication.
8. Follow up with prospective residents to close the leasing process and ensure resident satisfaction.
9. Maintain an up-to-date knowledge of market trends and competitive properties to effectively market our properties and attract new residents.
10. Work collaboratively with property management and maintenance teams to ensure a high standard of property maintenance and curb appeal.
11. Participate in regular training and professional development opportunities to enhance skills and knowledge of industry trends and best practices.
12. Maintain a lead engagement and task management score of 6 or better in Funnel CRM.

Assistant Property Management:

1. Draft Memos and/or make phone calls to residents related to lease issues and preventative maintenance scheduling.
2. Assist with Accounts Receivables (posting late fees, collecting delinquent rent, correcting ledgers, processing move-outs and move-ins, etc.) as needed.
3. Assist Property Managers with administration office duties.
4. Assist with the processing of lease renewals.
5. Assist Property Manager with supervision of building staff (Including but not limited to: Maintenance; Front Desk; Janitor; Leasing Professional; Painter; Security and Package Runner)
6. Assist in other daily activities of property operations.
7. Assume Property Manager's duties/authority in absence of immediate supervisor in accordance with company and community guidelines.
8. Deal with resident concerns and requests on a timely basis to ensure resident satisfaction.
9. Maintain accurate resident records and reports.
10. Along with PM, receive all telephone calls and in-person visits. Listen to resident requests, concerns, and comments.
11. Complete the maintenance Service Requests and inform the maintenance team. Answer questions for residents about community, repairs, rent, rules, etc. Follow up on a timely basis if unable to respond to residents on all matters.
12. Ensure all maintenance repairs are handled satisfactorily by contacting residents with completed Service Requests on a weekly basis.
13. Maintain open communication with the Property Manager and Maintenance Supervisor.
14. Contribute to cleanliness and curb appeal of the community on a continuing basis.
15. Assist in planning resident functions. Attend functions and participate as host for any functions as directed by the Property Manager.
16. Enforce policies of the property and lead by example.
17. Attend staff meetings and complete virtual

Supervisory Responsibility:

With the help and direction of the Property Manager, lead the onsite team through their daily activities. Team includes, but is not limited to, front desk/concierge, janitorial, maintenance, and leasing professionals. Some of these positions may be staffed by a third-party vendor. Work with the PM to address staff concerns as they may arise.

Competencies:

1. Experience with leasing required.

2. Onsite multifamily property management experience is a plus.

3. Experience with Yardi, Entrata, MRI, or RealPage is a plus.

4. Excellent written and verbal communication skills.

5. Experience with Microsoft Office products.

6. Strong customer service skills

7. Excellent time management and problem-solving skills

8. Technologically savvy

Supervisory Responsibility:

With the help and direction of the Property Manager, lead the onsite team through their daily activities. Team includes, but is not limited to, front desk/concierge, janitorial, maintenance, and leasing professionals. Some of these positions may be staffed by a third-party vendor. Work with the PM to address staff concerns as they may arise.

Work environment:

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical demands:

Standing for up to 4 hours. Lifting up to to 40 lbs. Walking long distances throughout the property.

Position type and expected hours of work:

This is a full-time position. Days and hours of work are typically Tuesday through Saturday, 10:00am to 6:00pm with one evening required (Wednesday or Thursday working 12pm 8pm). Some flexibility in hours is allowed. On-site presence may be required during emergencies which may happen at any hour or day of week.

Travel:

Minimal travel is expected for this position.

Required education and experience:

Ability to read and write English, follow verbal instructions, and use simple math.

3-5 years of related experience required; 2 years in a supervisory role required; experience acting as a direct supervisor to a team required

High School Diploma or Equivalent

Leasing Experience

Preferred education and experience:

Familiarity with software programs used in this job preferred (i.e. Yardi, Entrata, MRI, or RealPage)

Leasing experience

Familiarity with software programs used in this job preferred (i.e. Funnel, Zillow, Jonah Systems, Digible, Engrain, MRI, Entrada, YARDI, etc.)

Other duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

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