Property Manager - Tenderloin Family Housing (On-site) - Chinatown Community Development Center

Job Summary: The On-Site Property Manager oversees all aspects of the designated property’s daily operations, ensuring safe living conditions for residents and a positive work environment for staff. They are responsible for ensuring that the building(s) complies with funding agency regulations meanwhile being sensitive to the issues facing low income residents (families, seniors, formerly homeless). The position requires a strong leader and a team player who has good conflict-resolution skills and is able to respond calmly to crisis situations. The individual must be a detailed critical thinker with the capacity to read, comprehend and retain information from complex documents to implement changes in procedures seamlessly. They must also practice sound personnel and building management practices. This position requires working independently in an active and bustling neighborhood. 

Status: Full-time, Exempt, Regular

Location: Tenderloin neighborhood, San Francisco

Hours: Monday through Friday 8:00am - 4:00pm , and on-call 24 hours daily for building emergencies

Salary: $67,450 - $71,000 annually; Comprehensive Benefits

Resident Manager unit: 1 bedroom

The Organization: A private non-profit founded in 1977, Chinatown Community Development Center believes in a comprehensive vision of community. We own and/or manage approximately 38 affordable housing buildings serving over 5,000 low-income seniors, single adults, formerly homeless adults, and families of diverse ethnic and cultural backgrounds in San Francisco’s Chinatown, Tenderloin, Western Addition, and Polk Gulch neighborhoods. We also build housing, develop grassroots leadership, and engage low-income residents and youth. Our employees are passionate about the mission; thrive in a family organizational culture; and embody values of empowerment, teamwork, and compassion. Chinatown CDC serves a diverse population and is committed to hiring practices that provide culturally competent services. We encourage people of color to apply.

What You Will Bring

Property Management: 

• Oversee all aspects of the building(s)’ daily operations, ensuring safe living conditions for residents 
• Responsible for complying with all guidelines, procedures, and regulations of all applicable regulatory agencies  
• Create/manage files for all residents and maintain integrity of applicant waiting list in compliance with all applicable regulatory agencies procedures  
• Process paperwork for applications, move-ins, move-outs and certifications in compliance with regulatory agencies’ procedures  
• Complete annual and interim re-certifications  
• Conduct weekly/monthly/annual unit and property inspections with the Maintenance Staff  
• Report regularly to Supervisor on status of buildings, program, staff and residents  
• Complete all regular reports including monthly vacancy report, project status report (PSR), monthly statistical report and other additional reports from regulatory agencies and investors  
• Collect rents and security deposits, and make bank deposits  
• Monitor site budget and report variances to Supervisor  
• Attend and contribute to resident meetings  
• Work with CTCAC, HCD, Mayor’s Office on Housing, and other program/agencies to ensure compliance  
• Successfully pass all audits and inspections conducted by local and state agencies as well as internal and investor reviews, meeting and exceeding compliance standards   
• Work with Asset Management to respond to investor or agency questions   
• Work with SF Housing Authority to ensure proper subsidy payments are received monthly   
• Work with Fiscal Department to process any necessary rent and/or subsidy write-offs at a minimum on a quarterly basis   
• Perform nightly security check on building floors (approximately 30 minutes per day) and lock up common areas as needed/or in the case of an emergency   
• Separate recyclables, compostable, and landfill trash when needed   
• Respond to and handle all building emergencies during on-call shifts: flood, fire, electricity outage, serious injury, medical emergency   
• Respond to all telephone calls; otherwise, return calls as soon as possible   
• Reside in resident manager unit and stay every night while on duty   
• Clean building entrance, hallway, and community areas when needed 

Tenant Relations:  

• Orient new residents to building site, policies and programs  
• Respond to staff or resident grievances and provide problem resolution assistance  
• Work with Resident Services staff on issues related to resident housing retention   
• Create a pleasant and welcoming environment for the residents, being approachable and friendly while still enforcing the house rules   
• Forward any reasonable accommodation requests and fair housing complaints in a timely fashion to 504 Coordinator   
• Prepare tenant files for eviction procedures when applicable 

Supervisory: 

• Recruit, interview, and hire for job vacancies of directly supervised positions  
• Train, supervise, and hold supervisees accountable for job responsibilities and duties, organizational policies and procedures, and safe work practices  
• Complete performance reviews and work goals for staff supervised  
• Review and approve timesheets, time-off, and work expenses of supervisees  
• Ensure staff know and follow safe work practices and policies  
• Ensure staff are in compliance with all Program Regulations  
• Train staff on building and emergency procedures, resident rules, and record keeping 

Financial Responsibility and Authority: 

• Develop, monitor, and maintain the property budget  
• Answer budget variance questions  
• Process, Code and Approve Accounts Payable  
• Negotiate new and renewal vendor contracts that are financially beneficial to the property  
• Oversee and reconcile petty cash  
• Oversee expenditures for resident functions    

Other:

• Embody organization values (respect & compassion, empowerment, teamwork)
• Contribute to a safe and pleasant work environment 
• Follow policies, procedures, and safe work practices 
• Other duties as assigned 

What You Bring

• Pleasant and professional manner with calm disposition
• Ability to work with people of diverse social, economic, and ethnic backgrounds
• Ability to work independently and exercise own judgment in problem-solving 
• Good written and verbal communication skills 
• Good problem-solving skills and mathematical ability 
• Proficiency with Microsoft Window, Word, Excel, Outlook, Yardi Voyage or other equivalent property management software 
• Willingness to perform varied tasks with enthusiasm 

Education and Experience (Minimum Qualifications)

• Three (3) years experience in affordable residential property management
• Three (3) years prior supervisory experience 
• Knowledge of affordable housing programs (i.e. HUD, Tax Credit, Section 8, MOH) 
• Certified Occupancy Specialist (COS), Tax Credit Specialist (TCS), California 
• Basic knowledge of landlord tenant issues and conflict resolution 
• Knowledge of Fair Housing, ADA, and 504 compliance related issues  
• Ability to interact with government agencies, other service providers, and the community 
• High School diploma or GED equivalent 
• Excellent administrative, organizational and written/verbal communication skills 
• Sensitivity to issues facing homeless, disabled, elderly, family and other diverse populations 
• Familiarity with the neighborhood of the work site 

Preferred Qualifications

• Familiarity with diverse neighborhoods 
• BA/BS Degree or equivalent in a related field 
• Certified Residential Manager (CCRM) or other equivalent designations 
• Familiar how to use Property Management Software (Yardi preferred) 
• Bilingual in Spanish 
• Prior work experience in a Customer Service oriented role