Property Manager - Optima - Lakeview (Chicago) - Optima, Inc.

As a Property Manager at Optima, you lead the property management team to build strong lasting relationships among your team and with current and prospective residents, deliver 5-star service and manage property operations and financial performance. You will grow your real estate knowledge, create and implement innovative ideas, and build and lead a team.

At Optima we build communities. Fostering a sense of connection is an integral part of delivering an extraordinary resident experience at our communities. The Property Manager at Optima is responsible for the overall management of a mixed-use development in a Chicago neighborhood..

Optima is a design-driven real estate development firm rooted in the modernist tradition with offices in Illinois and Arizona. For more than 40 years, we have been developing, designing, building and managing striking urban and suburban luxury residential communities. From the beginning, we aimed to reinvent housing by integrating the functions involved in new construction within one company. We control and execute every aspect of the process in-house - development, architecture, construction, sales and management - for a dynamic system that offers greater focus and fluidity. We are committed to delivering extraordinary living through design, innovation, sustainability and management.

• Achieve performance goals, including with respect to resident satisfaction, net operating income, occupancy and facility management.
• Lead the daily activities of the team, including leasing, administrative, concierge and maintenance resources, to ensure the team is engaged and achieving performance goals.
• Provide timely feedback to and on-going training of team members.
• Take ownership of your community by continuously walking, monitoring, and correcting issues that are identified, either yourself or with your team.
• Manage the maintenance team to ensure the creation and implementation of an effective preventive maintenance program and responsiveness to our residents' service requests to maintain the property to and provide resident service at the highest standards.
• Develop and implement initiatives for the property and team to further enhance resident satisfaction, and the property's performance and reputation.
• Oversee the property's marketing and online presence and ensure that the property is optimized on all platforms.
• Drive proactive communication and engagement with our residents to ensure satisfaction and timely resolution of issues that may arise.
• Develop and manage the property's operating and capital improvements budgets, including overseeing rent collection, monitoring cash flow requirements, and adjusting operations as appropriate.
• Manage financial and other reporting requirements in collaboration with Optima's accounting team.
• Manage vendor relationships, including collecting bids, administering contracts and supervising performance.
• Represent Optima and participate in scheduled resident social events.
• Proactively and regularly advise regional manager as to property performance and any issues that may arise.
• Adhere to all federal, state and local legal requirements for property management, including fair housing.
• Serve as the on-call or emergency resource and be available after hours or weekends, as needed.

• 5 years' experience as an onsite property manager at luxury apartment communities.
• Experience leading a medium to large team with success as a coach, leader and mentor.
• Proficiency with Yardi Voyager 7s and Rent Caf Site Manager.
• Proficiency with Microsoft Office Suite.
• Experience creating and managing operating and capital budgets and fluency with various accounting reports.
• Experience managing a revenue management system.

• Experience managing commercial property in a mixed-use development.
• High-end, luxury boutique style managerial experience a plus
• Effective at setting priorities and managing competing demands.
• A competitive spirit balanced with superior judgment and discretion.
• Willingness to do the right thing even when it is hard.
• Warm, friendly, and service-oriented mind set.
• Goal oriented with the belief that there is a solution to every problem.
• Seeks continuous improvement.
• Superior written and verbal communications skills.
• Aptitude to work independently and as a team member.
• A reliable, responsive, and positive work ethic.
• Proficiency with Knock and Yieldstar
• A college degree.
• Certified Apartment Manager or Certified Property Manager accreditation.

• At Optima, we believe that competitive benefits and perks are meaningful and part of what makes us great! Come as you are!
• At Optima, we celebrate diversity and are committed to creating an inclusive environment for all our team members. Optima evaluates qualified applicants without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status or other legally-protected characteristics.

Optima does not accept unsolicited resumes from individual recruiters or third-party recruiting agencies in response to job postings. No fee will be paid to third parties who submit unsolicited candidates directly to Optima team members or the Optima people experience team. No placement fees will be paid to any 3rd party unless such a request has been made by the Optima people experience team.