Property Manager - Manpower

Position Summary:

We are seeking a dedicated and experienced Property Manager to oversee the operations of a HUD Section 8 property that provides housing for residents aged 62 and older. The ideal candidate will have experience with HUD requirements, fluency in both Spanish and English, and a compassionate approach to supporting the needs of elderly tenants. This role requires strong organizational skills, a commitment to exceptional customer service, and the ability to handle difficult situations with diplomacy and firmness.

Key Responsibilities:

1.Property Management:

o Oversee day-to-day property operations, ensuring the building meets HUD regulations and compliance standards.

o Conduct regular inspections of property grounds, building units, and common areas.

o Coordinate with maintenance staff to address any issues and ensure timely repairs and upkeep.

o Handle tenant move-ins, lease renewals, and move-outs, ensuring all paperwork complies with HUD regulations.

2.Tenant Relations:

o Build and maintain positive relationships with tenants, providing a supportive and compassionate presence for elderly residents.

o Communicate building policies clearly and enforce rules as needed, including addressing tenant complaints, resolving disputes, and managing challenging behaviors.

o Work with the service coordinator as a liaison between tenants and local social services or healthcare providers as needed.

3.Compliance & Documentation:

o Complete HUD-required forms, lease agreements, and other documentation accurately and on time.

o Maintain detailed and organized records for each tenant, ensuring all information is up-to-date and compliant with HUD guidelines.

o Assist in the preparation of audits and inspections, including resolving any issues identified.

4.Customer Service:

o Provide exceptional service to tenants, responding promptly to questions, concerns, or requests.

o Foster a positive and welcoming environment for residents and visitors, ensuring a high quality of living for all tenants.

o Mediate conflicts with a balanced approach, showing empathy while upholding building policies.

5.Team Collaboration:

o Work closely with maintenance and office staff to maintain a well-functioning, team-oriented environment.

6.Administrative Tasks:

o Help tenants understand how they can make rent payments, track delinquencies, and issue late notices as needed.

o Complete tasks on property operations, building inspections, and occupancy levels.

o Manage office supplies, handle mail and deliveries, and coordinate service requests.

Qualifications:

Language Skills: Bilingual in Spanish and English (required).

Experience: Would like but not necessary to have 2 years in property management in HUD Section 8 or affordable housing.

Customer Service: Strong interpersonal skills, patience, and compassion for elderly residents.

Organizational Skills: Ability to manage time effectively, prioritize tasks, and handle multiple responsibilities.

Conflict Resolution: Skilled in standing firm when enforcing building rules while maintaining respect and understanding for all tenants.

Team-Oriented: Willingness to collaborate, learn from others, and contribute to a supportive team culture.