Property Manager at Osprey Management

ABOUT US

We are a full-service, commercial real estate firm that delivers highly specialized Asset Management Services and focuses primarily on Manufactured Housing and Self-Storage. We own and operate over 100 properties across 28 states. We are seeking innovative, passionate, and motivated individuals looking for an opportunity to join a fast-growing organization with tremendous professional growth opportunities. Our achievements hinge on our capacity to implement our guiding principles, fostering a distinctive organizational culture that sets us apart from others. Only by doing so can we cultivate an atmosphere where meaningful relationships and productive work converge, paving the way for continuous improvement and innovation. Our team is made up of uniquely qualified, professional individuals who understand the complexities and challenges of acquiring and managing our key assets. We are known for providing a space where your contributions are valued, your ideas are heard, and the value you provide is recognized through career advancement and financial opportunities.

POSITION PURPOSE

The Property Manager is responsible for managing operations and seeking to maximize the financial value of an assigned mobile home community or communities. This Property Manager position reports to the assigned Corporate Regional Asset Manager and together, in a partnership, works to improve community maintenance, select contracted services, execute capital improvements, regular reporting, community and employee safety, and legal compliance. Additionally, the Property Manager's responsibilities consist daily of administration, marketing, leasing, home sales collections, resident relations, resident retention, and customer service. This includes daily oversight/maintenance community curb appeal and maintenance personnel.

BENEFITS AS THE PROPERTY MANAGER:

• Competitive Starting pay $45k-$50k annually
• Compensated On-site living with all utilities included (valued annually at $12k)
• Medical benefits in the amount of $500 per month
• Dental, Vision and other supplementary benefits available
• Pet Insurance
• Holiday Pay
• Paid Time Off (PTO)
• Monthly Bonus Opportunities
• Company Perks Program
• Flexible Schedule
• Opportunities for career advancement

RESPONSIBILITIES OF THE PROPERTY MANAGER:

• Completes the daily transactions and tasks related to the financial operation of the community in the property management software, Rent Manager. Daily transactions can include; collecting and posting rent, fees, and other payments, preparing daily bank deposits and reconciling resident accounts, preparing financial reports, and processing invoices and payables.
• Reviews resident files and accounting records to determine unpaid and/or late fees owed, communicates with residents regarding outstanding balances, implements procedures for collecting on delinquencies, and enforces the lease to maximize revenue.
• Reviews and submits invoices from vendors, contractors, and service providers for payment by reconciling work performed or products purchased, obtaining community manager approval, coding charges to appropriate Chart of Account codes, and managing communication between the vendor/contractor, accounting, and the client/owner as needed.
• Follows the Company's established procedures related to evictions by following proper notice requirements, evicting residents, and representing the community as required in court hearings and eviction proceedings.
• Processes resident move-outs by reviewing lease terms and notice requirements, applying appropriate deposit and lease cancellation fees, if applicable, and processing the disposition in accordance with established procedures and legal requirements.
• Promotes resident satisfaction and retention by responding to complaints, questions, and requests in a timely manner, and taking appropriate action to resolve and address service issues.
• Understand and comply with all Federal Fair Housing Act regulations
• Analyze, prepare and manage the park's operation budget to improve profitability.
• Partner with Corporate Asset Manager and Marketing department to prepare marketing plans and develop new strategies and programs designed to meet occupancy goals.
• Promote and show community and ensure timely follow up takes place for all prospective residents
• Facilitate the sale of mobile homes within the community, including marketing available units, conducting tours, negotiating sales terms, and ensuring compliance with all applicable regulations.
• Collaborate with prospective buyers to understand their needs, provide accurate property information, and guide them through the sales process from inquiry to closing.
• Maintain accurate records of all home sales, transactions, and related documentation.
• Implement effective strategies to achieve sales goals while providing exceptional customer service to current and prospective residents.
• Participate in activities within the local community to promote community support.

QUALIFICATIONS OF THE PROPERTY MANAGER:

• Willingness to work respectfully with people of diverse backgrounds
• 2-3 years of managerial experience of a mobile home community
• Competence in personal computer skills, keyboard, internet search, math, Microsoft Office Suite including Word, Excel, and Outlook as well as community software applications
• Must be highly motivated, be able to work independently, solve problems involving: residents, personnel, finances, equipment/ maintenance issues, emergency situations, etc.
• Strong sales and negotiation skills, with a track record of meeting or exceeding sales goals.
• Excellent communication and customer service skills to engage with prospective buyers and residents effectively.
• Knowledge of Fair Housing laws, state regulations, and best practices related to property management and home sales.
• Possess strong written and oral communication skills.
• Present self in a neat, clean and professional manner at all times throughout the workday and/or whenever present at the community.
• Must be able to work a minimum of 40 hours per week with additional hours as required for proper management of asset
• Ability to solve problems
• Willing to learn and a drive to improve community/asset
• Valid driver's license and clean background required

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