Property Manager Administrator - Latch

About us: 

Latch was founded in NYC a decade ago with a vision to create unparalleled experience for residents through hardware and software. Now after 100 million locks, we're continuing that vision to transform how people interact with spaces everywhere. With our newly established headquarters in St Louis we are continuing to unify access to spaces, services, and experiences that redefine the way we live, work, and connect. 

Latch is a part of DOOR with the mission to enhance the residential living experience with its DOOR app, which brings together products, services, technology, and community to reduce costs for building owners and deliver the living experience residents expect in today’s world. Built on the strong foundation Latch established with its access control and entry systems, the DOOR app is anchored by the Doorman, an AI assistant that combines the technology and unique data of each building to serve timely and relevant information to residents and property managers. From access control to monitoring for leaky toilets and checking the status of amenities and service providers, DOOR supports all the needs of residential living in one, easy-to-use app.

About the Role:

The Property Manager Administrator supports the property management team by coordinating administrative processes, ensuring efficient property operations, and providing excellent customer service to tenants and property owners.

Key Responsibilities:

Administrative Support:

1. Assist the property management team with daily administrative tasks, including filing, data entry, and maintaining property management software.

2. Prepare reports on property performance, occupancy rates, and financial statements.

Tenant Relations:

1. Serve as the primary point of contact for tenants, addressing inquiries, maintenance requests, and lease-related issues.

2. Facilitate communication between tenants and management to ensure satisfactory resolutions.

Lease Management:

1. Assist in preparing, executing, and renewing lease agreements.

2. Maintain records of lease agreements, tenant files, and other related documents.

Marketing and Leasing:

1. Assist in marketing available properties through various channels, including online listings and social media.

2. Help with conducting property showings and assisting prospective tenants in the application process.

Qualifications:

• Education: Bachelor’s degree in business administration, real estate, or a related field is
• preferred.
• Previous experience in property management, administrative support, or a related field is desirable.
• Strong organizational and time-management skills.
• Excellent verbal and written communication skills.
• Proficiency in property management software and Microsoft Office Suite.
• Ability to handle sensitive information with confidentiality and professionalism.
• Work Environment: The role typically involves working in an office setting, with occasional visits to properties for inspections and tenant interactions.

Joining us means:

• Having teammates all over the world in the US, Argentina, Spain and Romania.
• Collaborating in a fast-paced environment where you can apply what you have learned in new challenges, and, more importantly, grow your career.
• Being encouraged to invent and innovate within your role and working in a company where calculated risk-taking is highly encouraged and thinking outside the box is a must.

We embrace diversity and strive to create an inclusive environment for all.

Attention Job Seekers: Beware of job scams!

Job scams are on the rise, and you should take steps to protect yourself in your job search. Here are some guidelines to help you stay safe if you are applying for a job with Latch or Door:

• Communications from Latch or Door will always come from @latch.com or @door.com. Do not accept a job interview invitation with Latch or Door from anyone who does not contact you through an email that comes from @latch.com or @door.com.
• Latch never interviews candidates via Skype or in writing where you do not see the interviewer. All of our interviews happen either by video or in person.
• We  will never offer you a job based on a single conversation with someone claiming to be from our People organization. In all of our job interviews, you will always speak, by video or in person, with the hiring manager for the position.
• Do not share your sensitive personal information with anyone who purports to offer you a job at Latch or Door unless you verified that the offer is from Latch or Door (check email senders addresses). We will never ask you for your bank account information or your mother’s maiden name during the interview process.
• We will never ask you to purchase any equipment with a promise that we will reimburse you after you begin working for us.
• If you believe you were a victim of a job scam, you may report it to the FBI: https://www.ic3.gov/.

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