Property Manager - The Alden Network

Title:Property Manager

Reports to:  Director of Property Management of Alden Realty Services, Inc.

About us: Alden Realty Services, Inc. (ARS) is a property management company for affordable independent living communities throughout the Chicagoland area. Since 1990, ARS has co-developed and continues to manage 15 properties that provide housing to over 1,000 seniors. We are seeking a full-time Property Manager.

Job Responsibilities:

• This individual will be a bright and dynamic leader with hands-on experience and the demonstrated ability to successfully manage staff and oversee day-to-day operations.
• Demonstrate a high level of property management expertise, analytical ability, financial acumen, real estate software knowledge (Yardi), ability to multi-task and deal with stress.
• Solid verbal, written and customer service communication skills and familiarity with Microsoft Office suite.
• Strong background in property management operations.
• Confidence in creating effective solutions for how to deal with challenges or problems.
• Certified as a Tax Credit Specialist and Certified Occupancy Specialist to manage all deliverables related to initial certification and annual recertification of incoming and renewing residents.
• Ensure compliance with all HUD/IDHA/LIHTC regulations and managing workflows related to all Agency and Lender audits and inspections.
• Must have a valid Driver’s License, reliable access to a personal vehicle, automobile insurance coverage as use of personal vehicle will be required to manage operations which may require travel to sister communities, the corporate office, the bank, etc.
• Execute the financial and operational objectives established by the company and ensure compliance with all federal, state and local laws is maintained.
• Ensure that systems are in place or created to maximize resident and employee safety and health, and to preserve the physical assets.
• Manage resident re-certifications, rent increases, utility allowance changes, occupancy level, controlled expenses, customer satisfaction, management reviews, REAC/Agency Inspections, etc.
• Prepare all reports, including monthly management, weekly marketing, delinquency/occupancy, bad debt write-off, and expense reports.
• Manage resident selection procedures to ensure adherence to Affirmative Fair Housing Marketing Plan and Tenant Selection Criteria.
• Manage all accounts payable and receivable workflows, remaining compliant with company policies and procedures.
• Maintain a <1% delinquency monthly.
• Conduct monthly activity planning resident meetings as well as produce a monthly resident newsletter/activity calendar. Must be able to manage all resident events to ensure top resident satisfaction.
• Seek opportunities to enhance communications and to build collaborative relationships with supervisors, peers, subordinates and residents.
• Work to recruit, train, motivate and retain the highest caliber property management staff for all positions within the assigned portfolio.
• Prepare for and attend regular meetings with the property management staff.
• Work to recruit, train, motivate and retain the highest caliber property management staff for all positions at the property.
• Complete other tasks assigned by the ARS Director Team.
• Reporting to a Director of Property Management, the successful candidate will thrive in a team-oriented environment and should possess the following: Ability to manage maintenance teams and asset preservation programs/workflows, marketing and leasing activity, occupancy, financial analysis/management, budget preparations and annual tenant certifications.
• Leadership skills to create the trust & influence needed to effectively manage a property and its residents. 

Qualifications and Competency Requirements:

 Experience and Education

• 2- 4 years of LIHTC property management experience preferred. Comprehensive knowledge of LIHTC regulations and compliance requirements. Preferred certifications: (1) Low Income Housing Tax Credit Compliance Specialist, (2) Certified Occupancy Specialist, (3) Blended Occupancy Specialist, and (4) Fair Housing & Affirmative Marketing Certification. Certified Property Manager certification is also preferred.
• Strong organizational and multitasking skills, with the ability to manage multiple priorities.
• Excellent communication and interpersonal skills, with a commitment to providing exceptional customer service.
• Proficient in property management software and Microsoft Office Suite, experience with Yardi a plus.
• Ability to work independently and as part of a team.
• Must have a valid Driver’s License, reliable access to a personal vehicle, automobile insurance coverage as use of personal vehicle will be required.
•  Leasing agent license is preferred (must be obtained within 90 days of hire).

Computer Skills

• Proficient in computer systems related to property management and general office functions
• Proficiency with applications including Yardi, Microsoft Word, Excel, Power Point, and Outlook highly preferred

 Additional Attributes

• Ability to focus on the tasks and details relevant to the position and the organization, while also switching quickly between tasks
• Ability to identify and resolve issues related to property management
• Ability to exercise excellent independent judgment and take ownership of decisions
• Ability to think on a broad, systems-level relative to the scope of the position
• Ability to work independently and self-manage to achieve goals while being a strong team player
• Ability to organize, meet deadlines, and delegate appropriately
• Ability to cope with and embrace change, risk, and uncertainty
• Ability to develop strong relationships within a collaborative setting that values diverse opinions; enthusiasm for helping drive change as ARS becomes a more data-driven organization

Work Schedule and Location: Monday to Friday, in-person at the property office.

Other: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.