Property Management Associate - Brookfield Properties

Location



Coastland Center - 1900 Tamiami Trail North



Business




At Brookfield Properties, we believe retail should be anything but typical. It’s why we’re integrating shopping, dining, entertainment, and more to reimagine retail experiences everywhere. Because for us, retail isn’t just about managing properties or redeveloping malls. It’s about creating inspiring spaces that draw consumers in. It’s about helping our tenants build their brand in a big way. It’s about contributing to our communities. And, more than anything, it’s about bringing people together.




If you’re ready to be a part of our team, we encourage you to apply.




Job Description




Brookfield Properties has an immediate need for a Property Management Associate at Coastland Center.




The Property Management Associate (PMA) is responsible for efficiently coordinating all common area activities for the shopping center with the intent to maximize common area programming. This person will uphold the property's strategic plan and company visual standards. The PMA serves as a liaison between internal business units, the General Manager (GM), the Operations Manager (OM), the Group Business Development Representative (GBDR), those in Tenant Coordination and National Accounts, the Retailers, Contractors, and City/Town Officials to ensure effective communication, coordination, and programming of Business Development, Strategic Partnerships and Marketing activities for the shopping center.




Overall, we seek qualities that display our company’s core values which are Act with Integrity, Take Initiative, Build Mutual Trust and Win Together.


Responsibilities


Business Development (TILS, RMU, KIOSK)



+ Facilitate license agreement administration for approved merchants (distribution, tracking approvals, obtaining signatures) and administer merchant on-boarding paperwork


+ Prepare merchant for opening and vacating by coordinating logistics with property operations and security departments


+ Execute deals in Salesforce system and maintain merchant files in compliance with auditing guidelines


+ Inform retailer of benefits of business development retailer programs


+ Screen and prospect for business development applicants


+ Identify appropriate common area placement by understanding available inventory


+ Participate in specialty leasing site visits with prospective tenants as requested and provide information on traffic, trade area


+ Negotiate new and renewal storage and local vending agreements


+ Ensure temporary merchants adhere to Company guidelines and common area standards: (late openings use clause infringements, manning units, etc). Deliver violation letter and action notice as well as route internally to GM, Director of Business Development, GBDR and accountant.


+ Prepare deal sheets for short term deals under targets


+ Sign up new and existing tenants for Company Insurance


+ Uses best judgment to resolve customer complaints and communicate any issues to the GM and GBDR


+ Collect rent from Business Development tenants and follow up with tenants directly when needed


+ Manage the Specialty Leasing forecast using the Salesforce-based MAP report





Strategic Partnerships (Alternative Revenue and Sponsorship)



+ Update /manage Alternative Revenue Inventory in Salesforce


+ Prepare sales packages


+ Screen and route Alternative Revenue (event access, media, sponsorship)


+ Effectively coordinate with external back lit directory company (for example: Smartlite, Clear Channel) for postings and quarterly directory updates. Monitor program so that no back-lit panel is vacant.


+ Screen Strategic Partnership Alt Rev opportunities and communicate those opportunities to the appropriate representative


+ Screen & route Alternative Revenue (event access, media, sponsorship) call-ins to SP Rep assigned to property


+ Alert corporate if any digital screens (Company owned Large Format or Food Court Video Walls, AdSpace) are not functioning or damaged (if applicable)





Tracking Merchant Metrics



+ Collect and enter specialty leasing sales information


+ Manage collections to minimize accounts receivables





Events



+ Participate in Monthly Marketing calls


+ Secure retailer participation for events (sampling, demos, offers, displays, etc.)


+ Execute events planned for the property


+ Follow up with retailers after events to determine results/metrics


+ Complete Marketing Sharepoint site post events


+ Implement Retailer Partnership deals (MAC, Lego)


+ Worldwide Photography's on-site contact during Holiday/Easter





Visuals/Collateral



+ Coordinate selection of process and direct work to contracted visual merchandisers, ensuring compliance with Company guidelines


+ Post/maintain signage/collateral associated with contracted media buys


+ Post and take down collateral


+ Coordinate barricade graphics and install for vacancies or new retailers


+ Coordinate vacant window displays and RMUs





Digital



+ Provide local social media posts to Community Manager


+ Respond to Medallia marketing comments


+ Update website, directory, sales, careers, events, etc.


+ Respond to Opinions Matter emails


+ Responsible for posting appropriate content on social media


+ Provide corporate team with relevant content from retailers for emails and SMS





Miscellaneous



+ Submit local content for digital screens


+ Other duties as assigned





Qualifications



+ Associate’s or bachelor’s degree preferred


+ CRRP designation or equivalent certification preferred


+ 1 - 3 years of regional shopping center management or 3+ years of comparable experience required


+ Strong ability to lead and influence a diverse group of people


+ Ability to communicate effectively, supervise, train and direct a mall operations team and contracted services


+ Adept in financial analysis, budgeting and forecasting


+ Strategic business orientation while maintaining attention to detail


+ Strong project management and organizational skills


+ Computer skills: Excel, Word, Outlook, PowerPoint


+ 1+ years of supervisory experience preferred





The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is required to do the following:



+ The employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear.


+ The employee frequently is required to stand, walk, and reach with hands and arms.


+ The employee is occasionally required to stoop, kneel, crouch, or crawl.


+ The employee may frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds.


+ Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.


+ The noise level in this work environment is usually moderate.








We are proud to create a diverse environment and are proud to be an equal opportunity employer. We are grateful for your interest in this position, however, only candidates selected for pre-screening will be contacted.





#BPR



At Brookfield Properties, our success starts with our people. People like you. We develop, operate, and manage more than 800 properties and 350 million square feet of real estate across the globe. It’s a feat that wouldn’t be possible without our team, a diverse group of creative visionaries and innovative experts who are relentless in pursuit of one goal: to ensure our buildings don’t simply meet the needs of our tenants, residents, and communities — but exceed them, every day.