Property Maintenance Manager - TSNE

TSNE(tsne.org) is working to build to a more just, equitable society. We do this by providing capacity building services, consulting and training services, and operational support for hundreds of nonprofits, foundations, community-based groups, and others working for social change. We are partners and colleagues working collaboratively to support areas critical for organizations, including  property management, leadership development and support, finance and accounting, human resources, and organizational development. We live by our values as an organization, and are committed to identifying, including, and valuing the unique skills, perspectives and knowledge of each member of our team.

About our Values:

• Justice - A just society is one in which all people have the dignity, resources, power, and self-determination to fully thrive. We seek to create a more just world in all of our work.
• Progress- We commit out resources, expertise, and energy to delivering high quality support and services that make movement toward a more just world possible.
• Impact - We work collaboratively with others to build the capacity and sustainability of organizations who work toward social good.

The Property Maintenance Manager coordinates the repairs and maintenance of all properties the TSNE Property Services team manages. The Property Maintenance Manager, in coordination with the Property Services team, is responsible for repairs related, but not limited to plumbing, electrical, HVAC, fire/life safety, and the energy management system. This position is also responsible for the planning, preparation, and execution of capital improvements and other special projects across the portfolio. For tasks that cannot be handled by the team, the Property Maintenance Manager leads in coordinating repairs with the preferred vendors for each site, with support as needed from additional team members. This position also supervises the Specialist, Property Maintenance who oversees the janitorial and grounds maintenance operations across the portfolio.

Essential Functions

Facilities & Preventative Maintenance - 70% 

• Coordinate with the Property Services team to plan, schedule, and prioritize all engineering and R&M work, including preventative maintenance and work orders across the portfolio;
• Ensure that tenants and clients receive prompt, professional treatment and courteous service in response to their maintenance needs;
• Perform routine inspections to ensure property grounds and work areas are maintained to proper standard;
• Ensure all properties across the portfolio are compliant with all building codes, including fire/life safety and elevators;
• Ensure proper lockout/tag out procedures are initiated and followed;
• Establish department equipment and inventory levels to be maintained, and work with the Associate Director, Property Services on ordering procedure;
• Maintain, monitor, and test the NonProfit Center’s emergency and security systems, features and procedures;
• Maintain cleanliness, organization, and security of all TSNE owned equipment, tools, storage rooms and workspaces and ensures that they are up to code and function and operate as best as can be expected;  
• Ensure proper follow-through and completion of all major issues, risks, and deviations from our standards as pertains to the facilities and mechanical systems across the portfolio;
• Routinely bid out assigned scopes and necessary vendors to be sure pricing stays fair and competitive with the market;
• Perform or coordinate regular preventative maintenance walkthroughs of all properties in TSNE Property Services portfolio.

Capital & Special Projects - 30% 

• Across the portfolio, coordinate with the Associate Director and Senior Director to plan, schedule, and complete special projects, including but not limited to: 
  • Capital Repairs
  • Building Improvements 
  • Tenant Renovations 
  • Mechanical Systems Upgrades 
  • Mechanical Systems Major Repairs 
• Assist, recommend, and operate within in the management of the departmental budget by identifying and forecasting repairs and improvements that may be needed across the portfolio. 
• Coordinate with Associate Director, Property Services to create preventative maintenance program for all mechanical related equipment (including any equipment owned by TSNE) and make recommendations to building owners for the properties we manage. 

Complete other tasks and projects related to the position, as needed.

Many folks who are impacted by biased professionalism standards, such as women, LGBTQIA+, BIPOC, and individuals with disabilities, tend to only submit an application if they meet every requirement listed. At TSNE, we are always looking for enthusiastic candidates who are the best fit for the role, both culturally and through experience. If you believe you’d be a good addition to our team, we look forward to your application!

• At least four years of experience in building engineering or a related field;
• Knowledge of buildings and equipment with ability to foresee problems, implement solutions and complete ordinary repairs in a timely manner; 
• Demonstrated understanding of building trades including plumbing, electrical, HVAC, and carpentry; 
• Knowledge of applicable codes and regulations related to facilities and building system operations; 
• Planning, fiscal, and forecasting experience with an understanding of how to keep costs to a minimum while providing best care for facilities; 
• Ability to effectively communicate with all levels of management both internally and externally, including city officials;  
• Experience with a work order management system; 
• Must have or be willing to obtain the following licenses: EPA Certification (608), OSHA 10 Safety Training 
• The following licenses are strongly desired but not required: General Contractors License, Lead Abatement, Massachusetts Refrigeration License, Wastewater License 
• Must be a team player. 

You also believe in and embody our organizational values and the below core competencies:

• Communication – The ability to effectively exchange ideas, concepts, facts, and data with diverse audiences.
• High standard of integrity, ethics, and professionalism – The highest standards of integrity, ethical practices and professionalism are demonstrated in all aspects of work, including interactions with others, decision-making, and the development and delivery of work product. The ability to integrate core values, equity, integrity and accountability throughout all organizational practices.
• Relationship management – The ability to develop and nurture positive, productive relationships with others.
• Collaboration – The ability to collaborate vertically and horizontally throughout the organization and with others.
• Technologically and organizationally functional – Computer skills and demonstrates willingness to learn additional, specific platforms. Also understands and follows the policies and procedures applicable to all staff.

And a strong combination of the following qualifications:

• Soft Skills including exceptional discretion and judgment. Effective verbal and written communication skills with a wide audience. Ability to build productive and successful range of relationships and effectively serve in roles ranging from trusted advisor, teammate, subject matter expert and to coach.
• Demonstrate cultural awareness and some understanding of fostering an inclusive, culturally sensitive, environment. Willing to ask questions, learn, and constructively share and accept feedback. Must be adaptable to a range of audiences and dynamics.
• Just do good work by providing high quality work in fast-paced environment. Strong analytical skills are necessary. Must be flexible and able to manage multiple changing priorities and projects, and be organized and detail oriented. Provide excellent customer service by being on-time and accurate.

Physical Demands/Work Environment

The physical demands described for this position are that of a typical of positions in the facilities trade. Reasonable accommodations will be made to enable individuals with disabilities to perform the functions. Ability to sit and/or stand for extended periods of time is an essential aspect of the position. There may be a need to lift and/or move materials or equipment.

Location: Work will be performed between our office located at the NonProfit Center at 89 South Street, SUITE 300, Boston, MA 02111. This position will require you to be onsite daily and will require regular travel to other sites within the portfolio. All sites are currently in Boston and Cambridge and are T accessible.

Schedule: This position is full-time at 37.5 hours per week and hours are flexible within reason.

Compensation and Benefits

Compensation: The salary for this position is $97,755 annually, paid at $50.13/hour

Benefits: This position is eligible for a full benefits package including:

• Generous Paid-Time-Off (PTO): twelve paid holidays, three weeks of vacation, one week of personal holiday, and ability to accrue up to 487.5 hours of health leave time for benefited staff.
• 80% Employer-paid, offering some $0 deductible Health Insurance through Harvard Pilgrim along with several low-deductible plans;
• Low-cost Guardian Dental and Vision.
• Flexible Spending Accounts (FSA) for Health and Dependent Care.
• Employer-paid Life, Long- and Short-Term Disability Insurance.
• Employer-paid Pension and Employee-paid 403b plan through TIAA.
• Up to $3,600.00 in annual commuter subsidy
• No meetings after noon on Fridays.
• ...and more!

TSNE strives to achieve excellence through a diverse, equitable, and inclusive work environment that embraces all of our individual and collective differences. Black, Indigenous, People of Color, Middle Eastern and North African, Bilingual and/or Bicultural candidates, and LGBTQ2SIA+ candidates are strongly encouraged to apply. We value and honor the unique talents, learning styles, and lived experiences of each individual that enrich and strengthen our workplace culture, and we are proud to be an equal opportunity and affirmative action employer.

All employment conditions are based on an individual’s performance and job qualifications. TSNE prohibits discrimination and harassment of any kind based on race, creed, color, religion, native language, gender, sexual orientation, gender identity/expression, national origin, physical or mental disability, age, genetic information, veteran status, marital status, parental status, pregnancy, race-based hairstyles, or any other protected characteristic stated by federal and state law. Regardless of any class’ protection under the law or lack thereof, TSNE celebrates diversity and values the strengths that come with having a diverse team of employees. It is represented in our workplace culture, and it is who we are.

TSNE's EEO statement extends to volunteers, interns, contractors, vendors, and clients.