Property Claims Representative (CAT team) - West Bend Insurance Company

Recognized as a Milwaukee Journal Sentinel Top Workplace for 12 consecutive years, including three years of being honored as number one! Join us at West Bend, where we believe that our associates are our greatest asset. We hire talented individuals who are conscientious, dedicated, customer focused, and able to build lasting relationships. We create and maintain an environment where you feel a sense of belonging and appreciation. Your diversity of thought, experience, and knowledge are valued. We’re committed to fostering a welcoming culture, offering you opportunities for meaningful work and professional growth. More than a workplace, we celebrate our successes and take pride in serving our communities.

West Bend Mutual Insurance is the preeminent mutual insurance carrier in the upper Midwest and has experienced continuous growth for nearly 130 years strong! As we continue to grow, we are looking for an experienced CAT Adjuster to join the team. This is a wonderful opportunity for an individual who has established themselves as a self-starter, driven, and focused on providing superior service to our insureds and claimants. You will be provided with the tools, training, and support to succeed in your role and there are numerous opportunities given to you to advance in your field.

West Bend is proud to be recognized as an employer of choice and this is a testament to the hard work and dedication of our associates.  Join a culture built on a commitment to excellence, integrity and responsibility and see why West Bend is consistently recognized as a top workplace.

Summary of Responsibilities

Handle moderate to complex claims with minimal supervision and guidance from the manager. Research and determine coverage, conduct thorough investigations, evaluate damages and liability. Negotiate settlements with insureds, claimants and attorneys. Responsibilities also include active file management, ensuring proper reserving and participation in training activities. Consistently exhibit a high level of customer service and adherence to department audit guidelines. Participate in projects and initiatives as needed.

Preferred Experience and Skills:

Proficiency with computers and current technology
Interpersonal skills
Oral and written communication skills
Negotiation skills and problem solving skills
Prior claims handling experience

Preferred Education and Training:

Bachelor’s degree in Business, Insurance or related field
Associate in General Insurance designation
Associate in Claims designation

This role has the opportunity to be a fully remote/work from home role. On occasion you may be asked to travel to an office location for in-person engagement activities such as team meetings, training and corporate events.    

West Bend provides equal employment opportunities to all associates and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, and promotion.