Property Casualty Call Center - Temporary - Michigan Farm Bureau Family of Companies

OBJECTIVE

To support customers as an extension of the independent contractor insurance agents and Field Customer Service Representatives by providing service, quotes, and sales to existing and potential clients. To provide excellent customer service in a prompt and professional manner. To provide operator service during standard business hours and after standard business hours by answering and taking ownership, as much as possible, of all incoming calls from Farm Bureau Insurance customers and members in a quick and courteous manner. To proactively research and resolve policy issues, promoting additional coverages and binding coverage for customers by phone, as well as interactive chat while documenting activities and reporting back to agent offices.

RESPONSIBILITIES

Assist customers and potential customers with questions regarding billing, insurance coverages and member benefits.

Receive, process and verify insurance and membership transactions.

Take ownership of complaints and inquiries and proactively follow through to resolution.

Other duties may vary as assigned.

QUALIFICATIONS

Required: General clerical skills. Keyboard experience using personal computers. Good interpersonal skills and experience working with the public. A positive attitude is essential. Good written and verbal communication skills are needed. Must be dependable, flexible and capable to work independently at times.

Preferred: A licensed property and casualty solicitor is beneficial but not required. Previous office work with good customer service skills preferred. Ability to learn quickly is beneficial.