Promotores/Community Health Worker Supervisor (bilingual) - Mission Neighborhood Health Center
San Francisco, CA 94110
About the Job
Mission Neighborhood Health Center (MNHC) is on a transformative journey to expand and enhance the services we provide to the vibrant and diverse communities of San Francisco. With a rich history rooted in the heart of the Mission and Excelsior Districts, MNHC has been a cornerstone of compassionate and culturally-competent care for decades. We are dedicated to health equity through the provision of culturally- and linguistically-competent services, with a particular focus on the Latino Spanish-speaking communities.
Our comprehensive health services include primary care, adult medicine, pediatrics, family planning, OB/GYN, HIV services, and specialized care for the homeless. At MNHC, we are committed to a culture of excellence and financial success to fulfill our mission of providing health care access for all.
As we honor our past and the legacy of service to our community, we are equally focused on the future. MNHC is dedicated to delivering human-centered care that adapts to the evolving needs of our patients. We are in a dynamic state of transformation, striving for excellence in all we do to build a robust and resilient organization that will continue to serve generations to come.
We are currently looking for qualified candidates for our Promotores/Community Health Worker Supervisor role. This position reports to the Wellness Director and is a Regular, Full Time, Exempt role with a starting annual salary range of $75,400 to $83,000 with full benefits.
Primary Objective:
The Bilingual Promotores/Community Health Worker Supervisor at Mission Neighborhood Health Center (MNHC) is responsible for leading and supervising a team of Promotores/Community Health Workers (CHWs) who provide health education, outreach, and access to services for the diverse communities in the Mission and Excelsior Districts. The Supervisor will guide the team in promoting MNHC’s comprehensive health services, including primary care, pediatrics, HIV prevention, food and housing support, homeless services, with a focus on serving the Latino, Spanish-speaking population. This role will ensure that MNHC’s outreach efforts align with the organization’s mission and strategic plans and priorities of advancing health equity and delivering high-quality care to the community.
Essential Functions/Responsibilities
Team Supervision & Leadership
- Lead, supervise, and mentor a team of Promotores/Community Health Workers, ensuring effective outreach and engagement with the Mission and Excelsior communities.
- Schedule and conduct regular team meetings to discuss outreach strategies, review progress, and address any challenges.
- Oversee the training and development of CHWs/Promotores, providing guidance to improve community outreach and health education efforts.
- Monitor and ensure accurate documentation of outreach activities, community engagement, and service referrals.
- Collaborate with other MNHC departments to integrate Promotores/CHWs into broader health service initiatives.
- Lead outreach initiatives that promote MNHC services, such as primary care, family planning, OB/GYN, HIV prevention, and homeless services, especially to Spanish-speaking, Latino communities.
- Develop culturally relevant and language-appropriate health education materials to be used by Promotores/CHWs in outreach activities.
- Build relationships with community members, local organizations, and healthcare providers to enhance MNHC’s community impact and improve access to care.
- Act as a liaison between community members and MNHC services, ensuring seamless referrals and continuity of care.
- Work with the Director of Population Health and Quality Improvement to design and implement health education programs addressing community needs, including chronic disease prevention, maternal and child health, women’s health, food and housing, mental health and wellness programs.
- Evaluate the effectiveness of outreach and educational activities, making data-driven recommendations for program improvements.
- Ensure that program activities comply with grant requirements and align with MNHC’s mission and goals. Works with other community partners and oversees contract relationships.
- Assist in preparing reports and presentations on outreach outcomes for internal and external stakeholders.
- Advocate for the health needs of the Latino, Spanish-speaking community, addressing barriers to care such as language access and transportation.
- Train CHWs/Promotores to serve as advocates for clients, empowering them to navigate the healthcare system effectively.
- Foster leadership opportunities for CHWs/Promotores to represent MNHC at community events, health fairs, and local forums.
Qualifications
Required:
- Bilingual (English/Spanish) – Strong verbal and written communication skills in both languages.
- Minimum of 3 years of experience as a Community Health Worker, Promotor, or similar role, with a focus on serving Latino communities.
- Minimum of 1 year of supervisory or leadership experience.
- In-depth understanding of the cultural, social, and healthcare needs of Latino, Spanish-speaking populations in San Francisco.
- Experience in community outreach, health education, and program coordination.
- Proficiency or willing to learn Microsoft Office Suite and electronic health record (EHR) systems.
- Excellent organizational and leadership skills.
- Experience working in a nonprofit organization or community clinic serving the Latinx community.
- Ability to travel between MNHC locations in the Mission and Excelsior Districts.
- Occasional evening and weekend work may be required for community events.
To learn more about our organization, please visit our website at www.mnhc.org. We offer a full range of benefits which includes the following:
- Medical Insurance – MNHC pays 90-100% based on plan
- Dental and Vision Insurance – free to employee
- Life Insurance – free basic policy plus voluntary option
- Flexible Spending Accounts for health & dependent care expenses
- Commuter benefits for public transportation expenses
- 2 weeks Vacation and 12 Sick Days each year
- 12 Paid Holidays plus 3 floating holidays
- 40 hours Paid Educational Leave
- 401k Retirement Savings Plan with Company Contribution
Mission Neighborhood Health Center is an Equal Employment Opportunity employer committed to fostering an inclusive environment for our diverse workforce. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or other applicable legally protected characteristics. Pursuant to the San Francisco Fair Chance Ordinance, we will consider employment for qualified applicants with arrest and conviction records.
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