Project Supervisor of Video Security, and Access Control - Solutions Management Group

Job Description

Company History:

To put it simply, we are a customer service company that happens to sell office solutions. In 1995, we started as a Xerox agency called Midwest Document Systems Inc. As we started to expand into other solutions beyond Xerox, we wanted to change our name to reflect all the technology solutions we offered. Just a few years later, Solutions Management Group was born. 

Since our beginning, we have been delivering complete office solutions to our clients backed by the highest quality technology vendors in the industry. We partner with companies such as Ricoh, Xerox, Extron, HP, Dell, Lenovo, DocuWare, and Papercut. 

While we are a locally owned company headquartered in Davenport, Iowa, we have been recognized as a leader by global organizations. We offer a full suite of services including technology lifecycle management, print and document solutions, workflow automation, integrated support, and structured cabling. Our unparalleled office solutions are trusted by clients across various industries including healthcare, retail, insurance, financial services, hospitality, government, automotive, manufacturing, agriculture, and education. We help our clients discover the best practices to approach their problems. 

We believe that each employee contributes directly to Solutions Management Group’s growth and success and hope you will take pride in being a member of our team.

Job Responsibilities

The Video Security and Access Control (VS & A) Project Supervisor will play a crucial part in ensuring the safety and security of our clients’ premises. They will be responsible for designing, implementing, servicing, troubleshooting, and maintaining video surveillance systems, access control systems, and related software. 

As a member of the VS&A team will oversee project teams to ensure timely and efficient security installations and upgrades.  They will evaluate client needs and potential security risks to recommend solutions to ensure life safety measures are taken. Additionally, provide expert guidance and support throughout the project lifecycle, and train team members and clients on system usage and best practices to maximize effectiveness of security systems.

Job Functions

• Provides excellent customer service to all Solutions Management Group staff and clients

• Provides guidance and support to team members, fostering a collaborative and high-performance work environment

• Participate in hiring/training/developing for the VS & A Technician

• Conducts regular performance reviews and provides constructive feedback for the VS & A technician

• Acts as first point of contact, mentors, and coaches the VS & A technician

• Collaborates with sales personnel, customers, and program management to design and estimate security solutions for new opportunities
• Develops and designs security architectures for new and existing systems, focusing on server configurations and physical security measures
• Set ups, configures, and maintains servers to support security systems, ensuring optimal performance and reliability
• Installs, configures, and maintains video security systems, including cameras, DVRs/NVRs, and related hardware
• Services, tests, and commissions video and access control systems
• Sets up and manages access control systems, including card readers, and electronic locks
• Installs and maintains software for video security cameras and access doors, ensuring seamless integration and functionality
• Determines process for routine maintenance and system upgrades to ensure optimal performance and security
• Troubleshoots and resolves technical issues related to video security, access control systems, and associated software
• Conducts site surveys to determine the best placement for security equipment
• Provides training, support to clients on the use/maintenance of installed systems & software
• Maintains accurate records of installations, maintenance, and repairs
• Collaborates with team members/departments to ensure integration of security systems
• Seeks opportunities for system improvements and enhancements
• Stays updated on the latest industry trends and technologies
• Participates in building VS & A sales packages
• Achieves and maintains certifications for video security and access door systems as defined by Program Manager

Job Qualifications

• Employee must be able to execute strong customer service skills

• Associate degree in information technology, Engineering, Instructional Technology, or another related field

• May have an equivalent combination of education (Including technical degree) and related experience to meet the minimum requirement

• Experience in installing and maintaining video security and access control systems.
• Strong understanding of networking principles and IP-based security systems
• Proficiency with tools and equipment used in the installation and maintenance of security systems
• Experience with installation and maintenance of security software

Benefits

* Health, Dental, and Vision insurance

*Paid $10,000 Life Insurance policy

*Paid premiums for Short Term Disability/Long Term Disability Insurance

*Section 125 Flex Spending Account

* 401(K) Retirement Plan

* Vacation Pay

* Paid Time Off

*Holiday Pay

*Employee Assistance Program

Solutions Management Group is an Equal Opportunity Employer