Project Manager with AVAYA - Round Rock, TX - Georgia IT Inc.
Round Rock, TX
About the Job
Job Title : Project Manager with AVAYA
Location : Round Rock, TX
Rate : DOE
Position Type : Contract
Interview : Phone
(US Citizens/ GC/GC-EAD/TN/E3 preferred)
No Third party C2C
Job Description
Ideal candidate has
Day to Day Activities
Must Have
Location : Round Rock, TX
Rate : DOE
Position Type : Contract
Interview : Phone
(US Citizens/ GC/GC-EAD/TN/E3 preferred)
No Third party C2C
Job Description
Ideal candidate has
- Avaya Experience Portal Intelligent Voice Response (AEP IVR) is a must
- Large call center / Contact center experience is a must
- Strong Agile experience is a must
- Telecom carrier experience is nice to have
Day to Day Activities
- Need a senior level PM for high visibility project to implement IVR Automation globally
- Will work closely with the Program Manager for Telecom Enablement
- This may go into next year's roadmap
- Will work closely with the business supporting Services Deployment and Support, Global Business Operations (Sales and Care), and Dell Financial Services
- Will work with Nuance PM's and engineers to implement updates for Natural Language
- Will work with Dell developers for business requested IVR changes
Must Have
- Avaya AEP IVR
- Agile is a must
- Nuance relationship experience is a plus
- Experienced PM skills especially schedule management and risk management
Source : Georgia IT Inc.